These terms supersede all previous agreements.
We do not accept liability for damage or injury through misuse of products purchased.
Customers are required to notify us within three working days of any shortages or damages to their deliveries. Any notification's after this time cannot be dealt with as insufficient time will be afforded to us to investigate the claim. Any customer requesting goods to be left safe are accepting full liability and cost of goods, and no claim can be brought to Grow Close Co. Ltd.
Where parcels are delivered by courier, if the outer packaging is visibly damaged, the customer is requested to sign for the goods stating that the parcel was damaged. This will not affect customers statutory rights to a reasonable opportunity to examine the goods contained. If the customer notices damage upon delivery, they should where possible, write this on the delivery sheet.
Designs and colour schemes may vary due to the manufacture and/or dye process of some items from time to time.
Refusal of goods at the time of delivery will result in full postal charges being incurred by the customer. This includes sending back to source, except where the 7 day cooling off period is applicable.
Investigation of missing or delayed parcels will be pursued through normal channels before compensation is considered. We aim to resolve postal issues as soon as possible.
Where an item is to be returned where the customer is not at fault, postage reimbursement is limited to £8.00 in respect of the returned parcel, however, please contact us to arrange a suitable solution first.
Under the Sale of Goods Act 1979, we will always offer a refund, exchange, credit note or repair service where goods are not of satisfactory quality, fit for their purpose or have been misdescribed (Up to 6 months).
Goods are subject to availability. We reserve the right to alter specifications and/or products without notification.
Third party cheques are not accepted.
The title in all goods will remain the property of Grow Close Co. Ltd. until such time as payment is received in full.
Prices are subject to alteration without prior notice; however customers will be informed of any changes to product prices, before they are charged. If in the event the customer is dissatisfied with the price, the customer has the right to cancel.
The retail customer will be entitled to a cooling off period of 7 working days after having received the goods or at any time prior to receiving goods, the cancellation should be notified by email or in writing. The cost of returning the product unless faulty, defective or not fit for its purpose will be at the customer's expense.
Please note that courier charges may be applicable where customers require goods to be re-directed to an alternate address or where a further delivery attempt has to be made by the courier when the customer has been unavailable to accept the goods.
Customers should be aware that we do not operate on a sale or return basis. This does not affect your statutory rights.
On request, Grow Close Co. Ltd provide a next day delivery service (Inland only, excluding Highlands of Scotland). If placed before 2:30pm Monday to Friday your order will arrive the next working day (excluding public holidays and in circumstances permitting). If your order is placed on the weekend, and you have requested a next day delivery service, your order will arrive on Tuesday.
Returns cannot be processed on a weekend, however, will be carried out within a reasonable time without causing significant inconvenience. If you wish to return a product, please view our returns policy.
If a card has been left at a delivery premises, failure to act upon the card will result in a re-delivery charge (where applicable).
Please consult our product description for full item descriptions. Grow Close Co. Ltd will not be held responsible for goods incorrectly ordered.
All prices are inclusive of VAT where applicable unless stated otherwise.
Force majeure: Where, in spite of its reasonable efforts, Grow Close Co. Ltd is unable to perform an obligation due to circumstances beyond its reasonable control, it shall not be deemed to be in breach of its contract with the customer.
When choosing any Royal Mail delivery options, please make sure you have read and agreed to their terms and conditions concerning delivery promises and insurance allowances. Visit the Royal Mail website for more information.
The customer will be responsible for any local taxes that are enforced in that country. Grow Close Co. Ltd takes no responsibility for these extra charges. If you are unsure, please contact your local tax office before placing your order.
These terms and conditions will be stored. You may store the terms and conditions and readily look them up. The details about your recent orders can be found in your customer login. We keep this data in confidence according to our privacy policy.
