About Us: This web site is owned and operated by Thai-gifts which is a trading name for and part of The Garden Bench Company Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our privacy policy sets out what personal buyer information we receive from ebay.co.uk how we use it and under what circumstances, if any, we will share it with other parties. We abide by and are compliant with the Data Protection Act 1998 (herein referred to as “The DPA”) and the General Data Protection Regulation (herein referred to as “The GDPR”) which comes into effect on 25th May 2018. We are committed to keeping buyers’ personal information secure and confidential.
Lawful Basis for Processing Personal Data
For the purposes of The GDPR, we are the Data Processor when selling on ebay.co.uk and processes all personal data lawfully, fairly and in a transparent manner. Under Article 6 of The GDPR, the lawful basis on which we process personal data received from ebay.co.uk is that of “Contract” - whereby processing is necessary in order to fulfill buyer orders and enquiries. We retain information provided by ebay.co.uk, such as transaction information for internal financial accounting purposes. It is a legal requirement to retain this information for a period of 7 years.
Data We Receive: Personally Identifiable Information
We receive personally identifiable information from ebay.co.uk voluntarily submitted by buyers when placing an on-line order. The data we receive includes: name, billing address, delivery name, delivery address, e-mail address (in encrypted format), telephone number, date of order, items ordered, value of items ordered, chosen method of delivery. We do not sell or rent personally identifiable information to any third party for any purpose.
How we use buyers’ personal information
We may use any personal buyer information provided by you to ebay.co.uk
process and dispatch buyers’ order/s
carry out regulatory checks to meet our legal obligations
prevent and detect crime
develop and improve our products
undertake anonymised statistical analysis (we won’t be able to identify individuals from this data)
We treat all information we hold about buyers as private and confidential. We will not reveal any personal details or details concerning buyers’ orders to anyone not connected with us, unless:
a buyer asks us to reveal the information, or we have a buyer’s permission to do so
we are required or permitted to do so by law
it is required by law enforcement, fraud prevention or credit reference agencies
We may share buyer personal information with our suppliers, service providers and other contractors only to fulfil orders buyers place with us on ebay.co.uk.
Data Subject Access Requests
Under The GDPR buyers are entitled to obtain from us (the Data Processor for the purposes of The GDPR when selling on ebay.co.uk a copy of the data held concerning them and to have any inaccuracies in the data rectified. We are obliged to provide this data to within 1 calendar month of the request and free of charge. However we have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.
Our Contact details:
Thai-gifts.co.uk
54 Fridaybridge Road Elm Wisbech Cambs PE14 0AT United Kingdom
Phone: 07989057921
Fax:
Email: info [at] thai-gifts [dot] co [dot] uk
909 8057 96
Company number: <6087961 - The Garden Bench Company Ltd (see above info)>
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
PLEASE NOTE THAT ON YOUR CREDIT CARD/BANK STATEMENT REFERENCE WILL BE MADE TO THE GARDEN BENCH COMPANY LTD. THAI-GIFTS IS A TRADING NAME FOR THE GARDEN BENCH COMPANY LTD.
We accept credit card payment via Paypal. You do NOT need a Paypal account. Paypal will process your payment securely. Refer to www.paypal.co.uk for further information.
Paypal accept most major credit/debit cards.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
All out products are shipped via the Royal Mail and or courier.
The most appropriate method is used depending upon weight and size.
Please note that, as the most usual purchase is one item only a delivery charge per item has been assigned. If you intend to make a multiple item purchase it would be worth your while contacting us before placing the order as we may be able to save you money on P+P. Please contact us on: 07989057921. It is not always the case depending on the items in question but always worth a try. We will do our best to save you money.
Please note that, at present, all delivery charges have been based on a standard UK mainland delivery charge. Certain areas such as the Scottish Highlands fall outside standard charging. If you suspect you may fall into such an area please contact us for a quotation on delivery. We reserve the right to decline an order placed falling into these areas where a customer does not accept higher delivery charges .
Delivery Schedule We aim to process and deliver your order within 7 - 10 working days.
Thai-gifts (The Garden Bench Company Ltd) is not held responsible for any industrial action/ bad weather conditions that occur whilst your order is in transit.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security Using PayPal means you can shop safely without sharing your sensitive financial information with The Bench Company. Refer to www.paypal.co.uk for more information.
Guarantee We aim to provide complete customer satisfaction. If you are not totally satisfied with your delivery please contact us within 3 days of receipt of your order.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07989057921 (International +44 07989057921) or fax us on or write to us at 54 Fridaybridge Road Elm Wisbech Cambs PE14 0AT United Kingdom
Privacy Policy Thai-gifts.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
