Terms & Conditions
Privacy Policy
Please read these Terms and Conditions carefully before using our services. By utilizing our website (https: www.thehouseofenvy.store) you acknowledge that you have read, understood, and agreed to the following terms:
Stock Availability: While we strive to maintain accurate stock counts on our website, discrepancies may occur, leading to the unavailability of certain items. In such cases, we will fulfill available products and notify you about backordered items. You may choose to wait for restocking or request a refund for the unavailable item.
Returns: Returns are only accepted in the following circumstances: a. If The House of Envy sends you the incorrect item, notify our staff immediately at Info@thehouseofenvy.store, and provide photo evidence of the original packaging, packing slip, and received item. We will issue a return shipping label at our expense and either send the correct product or provide a full refund for that item. b. Items may not be returned due to change of mind. All sales are final.
Delivery Terms: Estimated delivery times vary based on location and chosen courier service. Domestic shipments typically take 2 - 7 days, while international orders can range from 4 - 22 days. We dispatch orders within 2 business days, except on national holidays when shipment delays may occur.
Delivery Address: You can request a change of delivery address before an order is dispatched. Once dispatched, changes cannot be made.
Shipping to P.O. Boxes and Military Addresses: We ship to P.O. box addresses using postal services only. Couriers are not available for these locations. Military addresses can be shipped using USPS.
Items Out of Stock: If an item is out of stock, we will cancel and refund the out-of-stock item and dispatch the rest of the order.
Delivery Time Exceeded: If the delivery time exceeds the forecasted estimate, please contact us for investigation and resolution.
Tracking Notifications: Upon dispatch, customers will receive a tracking link to follow their shipment s progress based on updates from the shipping provider.
Parcels Damaged in Transit: If a parcel is damaged during transit, reject it if possible and contact our customer service. If delivered without you present, inform customer service for next steps.
Duties & Taxes: Sales tax is included in the displayed price of goods. For international shipments, import duties and taxes may apply upon arrival in the destination country. Customers are responsible for these costs. Refunds will not include initial shipping costs if a customer refuses to pay duties and taxes.
Cancellations: Cancellations are accepted before an order is dispatched. Once dispatched, refer to our refund policy.
Insurance: Parcels are insured for loss and damage up to the value stated by the courier.
Customer Service & Sales: For all inquiries, contact sales@thehouseofenvy.store.
By using our website or engaging in retail transactions, you agree to abide by these Terms and Conditions. The House of Envy reserves the right to modify or update these terms, and any changes will be effective upon posting on our website.
Privacy Policy
Effective Date: 01-01-2024
1. Introduction
The House of Envy LLC ( we , us , or our ) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your information when you provide us with your email address and other personal information.
2. Information We Collect
We may collect the following types of information:
Personal Information: This includes your name, email address, and any other information you provide when you subscribe to our newsletter or participate in our marketing activities.
Usage We may collect information on how the service is accessed and used, including your device s Internet Protocol (IP) address, browser type, and other diagnostic data.
3. How We Use Your Information
We use the collected information for various purposes, including:
To send you marketing communications, newsletters, and promotional offers.
To improve our services and personalize your experience.
To communicate with you, including responding to your inquiries.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following situations:
With service providers who assist us in our marketing efforts.
To comply with legal obligations or to protect our rights.
5. Security of Your Information
The security of your information is important to us. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.
6. Your Rights
You have the right to:
Access the personal information we hold about you.
Request correction of any inaccuracies in your personal information.
Opt-out of receiving marketing communications from us.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
The House of Envy LLC
11990 Grant ST STE 550
Northglenn, Co 80233
Info@thehouseofenvy.store
Shipping & Returns
THE HOUSE OF ENVY ( we and us ) is the operator of (https: www.thehouseofenvy.store) ( Website ). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure, both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Returns
Return Due To Change Of Mind
The House of Envy does not accept returns due to change of mind.
Return Due to Error
THE HOUSE OF ENVY will happily accept returns if we sent you the incorrect item, email Info@thehouseofenvy.store to notify staff of the error be prepared to send photos via text or email of the original packaging, packing slip and the item you received that wrong. Once verified we will issue a return shipping label at our expense and either send the correct product or issue a full refund for that item.
(THE HOUSE OF ENVY) will refund the value of the goods returned but will NOT refund the value of any shipping paid unless 100% of your order is incorrect.
Delivery Terms
Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days.
Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
Dispatch Time
Orders are usually dispatched within 2 business days of payment of order our warehouse operates on
Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we can change the address at any time before the order has been dispatched.
P.O. Box Shipping
THE HOUSE OF ENVY will ship to P.O. box addresses using postal services only.
**We are unable to offer couriers services to these locations.
Military Address Shipping
We can ship to military addresses using USPS.
**We are unable to offer this service using courier services.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can investigate.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and THE HOUSE OF ENVY encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to THE HOUSE OF ENVY at the customers expense, and the customer will receive a refund for the value of goods paid,
minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer Service & Sales
For all inquiries, email:
sales@thehouseofenvy.store
About The House of Envy
At The House of Envy, we do not accept donations or purchase on-spot sales, we attend auctions, estate sales & provide consignment services on a regular basis, and our ever-expanding inventory reflects this. Our shoppers benefit from our low prices and excellent quality.
