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Exceeding Customer Expectations: What Enterprise, America's #1 car rental co...
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Very Good
A book that has been read and does not look new, but is in excellent condition. No obvious damage to the book cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, no underlining or highlighting of text, and no writing in the margins. Some identifying marks on the inside cover, but this is minimal. Very little wear and tear. See the seller’s listing for full details and description of any imperfections.
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Item specifics
- Condition
- Release Year
- 2007
- ISBN
- 9780385518321
About this product
Product Identifiers
Publisher
Knopf Doubleday Publishing Group
ISBN-10
0385518323
ISBN-13
9780385518321
eBay Product ID (ePID)
54348921
Product Key Features
Book Title
Exceeding Customer Expectations : What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers
Number of Pages
256 Pages
Language
English
Topic
Customer Relations, General
Publication Year
2007
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
1 in
Item Weight
14 Oz
Item Length
8.5 in
Item Width
5.7 in
Additional Product Features
Intended Audience
Trade
LCCN
2006-048969
Dewey Edition
22
Reviews
Advance acclaim for Exceeding Customer Expectations: "Classy people create classy companies, and there is no more classy-or successful-company than Enterprise Rent-A-Car." -Warren Buffett, Chairman and CEO, Berkshire Hathaway "I loved this book and learned from it as well. It's essential reading for every business manager and a powerful example that if you create value for your customers, your business will flourish and all your stakeholders will benefit." -Anne Mulcahy, Chairman and CEO, Xerox Corporation "In a world where management styles come and go, the Enterprise philosophy remains timeless. Exceeding Customer Expectations is a firsthand look at the company that has been writing the book on customer service for the last 50 years." -Ken Chenault, Chairman and CEO, American Express "Exceeding Customer Expectations provides an entertaining and insightful look into the customer-centered culture and strategies that drive the continuing success of a remarkable business." -J.D. Power IV, Executive Vice President, J.D. Power and Associates, co-author Satisfaction: How Every Great Company Listens to the Voice of the Customer "Want to learn how to grow your business into an economic juggernaut by moving beyond customer satisfaction-all the way to loyalty? Then read this book because there is no better case study than Enterprise Rent-A-Car." -Fred Reichheld, author, The Ultimate Question: Driving Good Profits and True Growth, Advance acclaim forExceeding Customer Expectations: "Classy people create classy companies, and there is no more classy-or successful-company than Enterprise Rent-A-Car." -Warren Buffett, Chairman and CEO, Berkshire Hathaway "I loved this book and learned from it as well. It's essential reading for every business manager and a powerful example that if you create value for your customers, your business will flourish and all your stakeholders will benefit." -Anne Mulcahy, Chairman and CEO, Xerox Corporation "In a world where management styles come and go, the Enterprise philosophy remains timeless.Exceeding Customer Expectationsis a firsthand look at the company that has been writing the book on customer service for the last 50 years." -Ken Chenault, Chairman and CEO, American Express "Exceeding Customer Expectationsprovides an entertaining and insightful look into the customer-centered culture and strategies that drive the continuing success of a remarkable business." -J.D. Power IV, Executive Vice President, J.D. Power and Associates, co-authorSatisfaction: How Every Great Company Listens to the Voice of the Customer "Want to learn how to grow your business into an economic juggernaut by moving beyond customer satisfaction-all the way to loyalty? Then read this book because there is no better case study than Enterprise Rent-A-Car." -Fred Reichheld, author,The Ultimate Question: Driving Good Profits and True Growth, Advance acclaim for "Exceeding Customer Expectations: " " Classy people create classy companies, and there is no more classy-- or successful-- company than Enterprise Rent-A-Car." -- Warren Buffett, Chairman and CEO, Berkshire Hathaway " I loved this book and learned from it as well. It's essential reading for every business manager and a powerful example that if you create value for your customers, your business will flourish and all your stakeholders will benefit." -- Anne Mulcahy, Chairman and CEO, Xerox Corporation " In a world where management styles come and go, the Enterprise philosophy remains timeless. "Exceeding Customer Expectations "is a firsthand look at the company that has been writing the book on customer service for the last 50 years." -- Ken Chenault, Chairman and CEO, American Express " "Exceeding Customer Expectations "provides an entertaining and insightful look into the customer-centered culture and strategies that drive the continuing success of a remarkable business." -- J.D. Power IV, Executive Vice President, J.D. Power and Associates, co-author "Satisfaction: How Every Great Company Listens to the Voice of the Customer " " Want to learn how to grow your business into an economic juggernaut by moving beyond customer satisfaction-- all the way to loyalty? Then read this book because there is no better case study than Enterprise Rent-A-Car." -- Fred Reichheld, author, "The Ultimate Question: Driving Good Profits and True Growth", Advance acclaim for Exceeding Customer Expectations: "Classy people create classy companies, and there is no more classy-or successful-company than Enterprise Rent-A-Car." -Warren Buffett , Chairman and CEO, Berkshire Hathaway "I loved this book and learned from it as well. It's essential reading for every business manager and a powerful example that if you create value for your customers, your business will flourish and all your stakeholders will benefit." -Anne Mulcahy , Chairman and CEO, Xerox Corporation "In a world where management styles come and go, the Enterprise philosophy remains timeless. Exceeding Customer Expectations is a firsthand look at the company that has been writing the book on customer service for the last 50 years." -Ken Chenault , Chairman and CEO, American Express " Exceeding Customer Expectations provides an entertaining and insightful look into the customer-centered culture and strategies that drive the continuing success of a remarkable business." -J.D. Power IV , Executive Vice President, J.D. Power and Associates, co-author Satisfaction: How Every Great Company Listens to the Voice of the Customer "Want to learn how to grow your business into an economic juggernaut by moving beyond customer satisfaction-all the way to loyalty? Then read this book because there is no better case study than Enterprise Rent-A-Car." -Fred Reichheld , author, The Ultimate Question: Driving Good Profits and True Growth
Dewey Decimal
658.8/12
Synopsis
What's the secret to wowing customers while maintaining a loyal and dedicated workforce? Readers learn how to do business The Enterprise Way in this audiobook about America's #1 car rental company., What's the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nation's #1 car rental company. Drawing upon the time-tested strategies that have propelled Enterprise from a single location in St. Louis into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPECTATIONS reveals how to: - Actively seek out "un"satisfied customers and quickly turn them into loyal fans - Hire smart people and train them from the ground up - Develop methods to "reduce" costs and add value for your customers in every interaction. - Grow your business by rewarding employees with financial incentives, forming strong partnerships, and focusing on the long-term - Thrive during tough economic times by bringing new advantages to the market - Cultivate a fun and friendly workplace where teamwork rules In EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: " Take care of your customers and employees first, and the profits will follow." Winning customer loyalty is like running a marathon- not a 100-yard dash. By mastering this principle, Enterprise has earned not only record profits, but also received numerous awards for customer service and earned an enviable reputation as one of the world's best companies to work for. EXCEEDING CUSTOMER EXPECTATIONS imparts timeless lessons on satisfying both customers and employees that you can put to use right away, no matter whatyour business or industry., What's the secret to wowing customers while maintaining a loyal and dedicated workforce? Readers learn how to do business "The Enterprise Way" in this audiobook about America's #1 car rental company.
LC Classification Number
HF5415.5.K388 2007
Item description from the seller
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- 2***4 (137)- Feedback left by buyer.Past monthVerified purchaseFirst time buying from this seller and All went great. Great selection of DVDs and a buy 2 get 1 Free deals. shipped fast and well wrapped up for the journey, arrived early then they listed it to and the price on all three was great. Arrived just as they described each one to be.
- l***t (453)- Feedback left by buyer.Past 6 monthsVerified purchaseItem arrived as stated in used but good condition. It was a great price for used. A new copy would have cost a lot more. It was shipped out fast and arrived in secure envelope. Seller did a great job with this entire transaction. I’m very happy with seller and would order from them again. Thank you seller, great job. A+. JL
- s***t (181)- Feedback left by buyer.Past 6 monthsVerified purchaseThere was a mixup during packaging where a paperback copy was picked and shipped for a hard cover copy that was ordered. I asked the seller about it and they honestly replied that the mistake was on their end. A full refund for the item was sent immediately and I will not hesitate to order more from ZBK. Very responsive and they stand behind their items and make good on any issues.
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- 14 Sep, 2021
Excellent
Verified purchase: YesCondition: Pre-ownedSold by: gulfcoastllc
Seller Feedback (190,555)
- 2***4 (137)- Feedback left by buyer.Past monthVerified purchaseFirst time buying from this seller and All went great. Great selection of DVDs and a buy 2 get 1 Free deals. shipped fast and well wrapped up for the journey, arrived early then they listed it to and the price on all three was great. Arrived just as they described each one to be.
- l***t (453)- Feedback left by buyer.Past 6 monthsVerified purchaseItem arrived as stated in used but good condition. It was a great price for used. A new copy would have cost a lot more. It was shipped out fast and arrived in secure envelope. Seller did a great job with this entire transaction. I’m very happy with seller and would order from them again. Thank you seller, great job. A+. JL
- s***t (181)- Feedback left by buyer.Past 6 monthsVerified purchaseThere was a mixup during packaging where a paperback copy was picked and shipped for a hard cover copy that was ordered. I asked the seller about it and they honestly replied that the mistake was on their end. A full refund for the item was sent immediately and I will not hesitate to order more from ZBK. Very responsive and they stand behind their items and make good on any issues.