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Management : Meeting and Exceeding Customer Expectations by Warren R. Plunkett, Gemmy S. Allen, Raymond F. Attner, Gemmy Allen and W. Richard Plunkett (2004, Hardcover)
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Management: Meeting and Exceeding Customer Expectations (with Infotrac) [With Infotrac] by Plunkett, Warren R.; Attner, Raymond F.; Allen, Gemmy S. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less
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About this product
Product Identifiers
PublisherCengage South-Western
ISBN-100324259131
ISBN-139780324259131
eBay Product ID (ePID)30507392
Product Key Features
Number of Pages784 Pages
Publication NameManagement : Meeting and Exceeding Customer Expectations
LanguageEnglish
SubjectSkills, Decision-Making & Problem Solving, Management
Publication Year2004
TypeTextbook
Subject AreaBusiness & Economics
AuthorWarren R. Plunkett, Gemmy S. Allen, Raymond F. Attner, Gemmy Allen, W. Richard Plunkett
FormatHardcover
Dimensions
Item Height1.4 in
Item Weight56.9 Oz
Item Length9.9 in
Item Width8.2 in
Additional Product Features
Edition Number8
Intended AudienceCollege Audience
LCCN2003-110492
Dewey Edition22
IllustratedYes
Dewey Decimal658.4
Table Of ContentPART I. MANAGEMENT CONCEPTS 1. Management: An Overview 2. Management Thought: Past and Present 3. Management Ethics and Social Responsibility 4. Management's Commitment to Quality and Productivity PART II. PLANNING AND DECISION MAKING 5. The Manager's Environment 6. Organizational Planning 7. Strategic Planning and Strategic Management 8. Making Decisions PART III. ORGANIZING 9. Organizing Principles 10. Organizational Design 11. Organizational Structure and Change PART IV. STAFFING AND LEADING 12. Staffing 13. Communication: Interpersonal and Organizational 14. Human Motivation 15. Leadership 16. Team Management and Conflict PART V. CONTROLLING. 17. Information Management Systems 18. Controlling: Purpose and Process 19. Control Techniques PART VI. SPECIAL CONCERNS 20. International Management 21. Succeeding in Your Organization
SynopsisThe eighth edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive survey of the principles and practices of management as they are currently being applied, in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs and (2) the need organizations and their people have to be guided by effective leadership., The eighth edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters? narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers? needs and (2) the need organizations and their people have to be guided by effective leadership.
LC Classification NumberHD31
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