Privacy Policy
Your privacy and personal data is very important to us and we will only use this information for the purpose of fulfilling your order and for complying with our legal obligations. This Privacy Policy only applies to Knitwits Wool and does not apply to the practices of any third parties, including Ebay, where we do not have any control over them.
Information We Collect
To process and fulfil your order, you have to provide us with certain personal information, including your name, Ebay user name, email address, postal address, payment information and details about your order. When you make your purchase, you are authorising Ebay to pass this information on to us so that we can process and send your order.
Why We Need Your Information and How We Use It
We rely on several legal reasons regarding the collection, use and sharing of your information, including:
- as needed in order to provide our services and to fulfil your order, to provide customer support or to settle disputes.
- when you have given your consent, which you may withdraw at any time.
- in order to comply with our legal obligations, court order or in connection with a legal claim, such as retaining information about your purchases if required by law; and
-as necessary for the purpose of our legitimate interests, providing this does not overridde your rights or interests, such as:
1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and
2) Compliance with the Ebay Seller Policy and Terms of Use.
We use your information as necessary to comply with our obligations under the Ebay Seller Policy and Terms of Use.
Information Sharing and Disclosure
Your privacy and personal data is important to our business and we only share this information for very limited reasons and as follows:
-Ebay. We share information with Ebay as necessary to provide our services and comply with our obligations under both the Ebay Seller Policy and Ebay Terms of Use.
-Service providers. We use trusted third parties to perform functions and provide services on our behalf such as Royal Mail in order to fulfil your purchase. These companies are carefully chosen and are fully GDPR compliant. We share your personal information with these third parties, but only to the extent necessary to perform these services.
-Compliance with laws. We may collect, use, retain, and share your information if we have a belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce our agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property and safety of our customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for a period of 7 years for accounting purposes.
Your Rights
If you live in the UK and EU, you have a number of rights pertaining to your personal information, including:
-Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information, except where our legitimate interests overrides your rights, such as where we are required to store data for legal reasons. We will generally delete your personal information upon request.
-Object. You can object to:
(1) our processing of some of your information based on our legitimate interests and
(2) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact
If you have any questions or concerns, you may contact us via Ebay.
