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Launch : Lean Process Mapping for Office Environments by Emily Betz, Gretchen Brink, Collette Saylor, Janet Drake and Bonnie Slykhuis (2017, Trade Paperback)

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This book is designed as a participant guide for those using process mapping to improve work processes. In this book you will learn the definition of Lean, understand the importance of value to the customer, and identify the nine types of common work wastes that exist within any work environment. It provides direction for mapping your current process and examples of Lean tools for help in making process improvements. You will be given directions for mapping your Future State and how to create an Action Register to guide implementation of your improvements. In addition, it also provides tips on how to make your improvement project a success.