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Customer Service For Dummies by Bailey, Keith Paperback Book The Cheap Fast Free
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eBay item number:142404066027
Item specifics
- Condition
- Title
- Customer Service For Dummies®
- Book Title
- Customer Service For Dummies®
- ISBN
- 0471768693
- EAN
- 9780471768692
- Binding
- Paperback / softback
- Date of Publication
- 20060401
- Release Title
- Customer Service For Dummies®
- Artist
- Bailey, Keith
- Brand
- N/A
- Colour
- N/A
- Publication Year
- 2006
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Customer Service for Dummies
- Item Height
- 234mm
- Publisher
- John Wiley & Sons INC International Concepts
- Item Width
- 188mm
- Subject
- Marketing
- Item Weight
- 610g
- Number of Pages
- 408 Pages
About this product
Product Information
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Product Identifiers
Publisher
John Wiley & Sons INC International Concepts
ISBN-13
9780471768692
eBay Product ID (ePID)
27046523827
Product Key Features
Publication Name
Customer Service for Dummies
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2006
Type
Textbook
Number of Pages
408 Pages
Dimensions
Item Height
234mm
Item Width
188mm
Item Weight
610g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
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WORLD OF BOOKS LIMITED
Debbie Nicholl
Mulberry House
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Goring-by-sea
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BN12 4QY
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- ES N8267548I
- FR 27823676960
- GB 922696893
- IT 00185819992
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eBay item number:142404066027
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I think this item (which was one of four bought at the same time as part of a special offer) had to be re-despatched. I told them it didn't arrive with the other books so they made arrangements to get it to me ASAP. They said it would be despatched within 48 hours and it was despatched within 24. I had it on my doorstep in 3 days, in very good condition as described. Very happy with the price and the service, highly recommended seller. Very professional.
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