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The Experience: The 5 Principles of Disney Service and - Hardcover NEW Bruce Lo
£19.12
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Located in: PR9 8QH Southport UK, United Kingdom
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eBay item number:143002186285
Item specifics
- Condition
- Weight
- 538grams
- Subjects
- Business, Finance & Law, Sales & Marketing, Customer Services
- Pages
- 304
- Size
- 16.3 x 2.7 x 23.6 cm
- Topic
- Business
- Book Title
- The Experience: The 5 Principles of Disney Service and Relations
- Publication Date
- 08/05/2015
- ISBN
- 9781119028659
- Publication Year
- 2015
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- The Experience: the 5 Principles of Disney Service and Relationship Excellence
- Item Height
- 237mm
- Publisher
- John Wiley & Sons INC International Concepts
- Item Width
- 163mm
- Subject
- Marketing
- Item Weight
- 506g
- Number of Pages
- 304 Pages
About this product
Product Information
Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience ? the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T. Church in this book, to show you how to bring that same level of care and value to your own organization. Based on the I. C.A.R.E. model, the five principles ? Impression, Connection, Attitude, Response, and Exceptionals ? give you a solid framework upon which to raise the level of your customer experience. You will learn how to identify your customer service issues and what level of Experience you are currently offering. You can then determine exactly what the customer experience should be for your company, and the changes required to make it happen. The Walt Disney Company is the most recognized name in the world for customer service. The Disney Experience draws customers from all around the world,. This book describes what it takes to achieve that level of Experience, and how any organization can do it with the right strategy and attention to detail. When the Experience is enhanced, the opportunity arises to convert customers to ambassadors who will share their Experience with others. Find the experience and what it means to the Organization Learn the five levels of experience, and why most companies fail at it Identify service problems that face every company in the marketplace Utilize the Experience Quotient and apply the I. C.A.R.E. principles Learn how to convert customers to ambassadors who share their story with others Customers are the lifeblood of business. A great product offering isn't enough in today's marketplace, where everyone's looking for an experience.? Imagine the kind of value a Disney-level customer experience could bring to your organization. The Experience is a guide to getting there, from an insider's perspective.
Product Identifiers
Publisher
John Wiley & Sons INC International Concepts
ISBN-13
9781119028659
eBay Product ID (ePID)
212575932
Product Key Features
Publication Name
The Experience: the 5 Principles of Disney Service and Relationship Excellence
Format
Hardcover
Language
English
Subject
Marketing
Publication Year
2015
Type
Textbook
Number of Pages
304 Pages
Dimensions
Item Height
237mm
Item Width
163mm
Item Weight
506g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Charlies Chapters Ltd
Charles Sword
81 Balmoral Drive
SOUTHPORT
Merseyside
PR9 8QH
United Kingdom
krddf
Value added tax number:
- GB 920245361
Company registration number:
- 06386895
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eBay item number:143002186285
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5***2 (9)- Feedback left by buyer.
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Book arrived in time, seller responded promptly. I’ll definitely recommend buying from this seller.
n***o (95)- Feedback left by buyer.
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Description stated clearly that the language of the book was English but when it arrived it was in Spanish. The seller was very apologetic and I will return the item and receive a refund.
4***u (5)- Feedback left by buyer.
Past 6 months
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The book is in very good condition. The package got broken during transport, but the book remained intact. (A plastic bag, added to the carton envelope, would complete the package as it would protect the book against any possible contact with liquids.)
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