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The Invisible Customer, CLEGG, Brian
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eBay item number:144612403139
Item specifics
- Condition
- Title
- The Invisible Customer
- Book Title
- The Invisible Customer
- ISBN
- 074943144X
- EAN
- 9780749431440
- Binding
- Paperback / softback
- Date of Publication
- 20000501
- Release Title
- The Invisible Customer
- Artist
- CLEGG, Brian
- Brand
- N/A
- Colour
- N/A
- Publication Year
- 2000
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- The Invisible Customer
- Item Height
- 234mm
- Publisher
- Kogan Page LTD
- Item Width
- 142mm
- Subject
- Computer Science, Marketing, Business
- Number of Pages
- 208 Pages
About this product
Product Information
In this in-depth look at the customer care element of e-business, Brian Clegg offers an innovative, hands-on guide to an oddly neglected but crucial topic. In today's digital Wonderland - where companies deal with customers they cannot see and less contact time is better - the old rules and skills no longer apply. The book covers the whole range of service opportunities generated by the new technology, from call centres and e-mail customer service to serving the world via Web-based sales and support services. If your contact medium relies on a telephone line or computer screen, then your customer contact must be seen from the full new widescreen perspective that Brian Clegg reveals.
Product Identifiers
Publisher
Kogan Page LTD
ISBN-13
9780749431440
eBay Product ID (ePID)
87766566
Product Key Features
Publication Name
The Invisible Customer
Format
Paperback
Language
English
Subject
Computer Science, Marketing, Business
Publication Year
2000
Type
Textbook
Number of Pages
208 Pages
Dimensions
Item Height
234mm
Item Width
142mm
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Business seller information
WORLD OF BOOKS LIMITED
Debbie Nicholl
Mulberry House
Woods Way
Goring-by-sea
West Sussex
BN12 4QY
United Kingdom
Value added tax number:
- DE 281042328
- EL 996857788
- ES N8267548I
- FR 27823676960
- GB 922696893
- IT 00185819992
Company registration number:
- 06437594
I certify that all my selling activities will comply with all EU laws and regulations.
CRN Number:
- 06437594
Seller assumes all responsibility for this listing.
eBay item number:144612403139
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Seller Feedback (12,759,394)
8***- (180)- Feedback left by buyer.
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I think this item (which was one of four bought at the same time as part of a special offer) had to be re-despatched. I told them it didn't arrive with the other books so they made arrangements to get it to me ASAP. They said it would be despatched within 48 hours and it was despatched within 24. I had it on my doorstep in 3 days, in very good condition as described. Very happy with the price and the service, highly recommended seller. Very professional.
s***l (54)- Feedback left by buyer.
Past 6 months
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Really pleased with the book 📚 being just as described. Really low price and good value for the money. Dispatched and delivered quickly. Good packaging. Good communication with the seller and would most definitely buy from them again and highly recommend.
o***_ (81)- Feedback left by buyer.
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Perfect seller. Prompt dispatch, fast delivery, great price, appropriate packaging, item's exactly as described, and excellent communication. Five stars ☆☆☆☆☆
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