Picture 1 of 1
Picture 1 of 1
Handbook of Consumer Behavior, Tourism, and the Internet
by Mills, Juline E.; Law, Rob | PB | Good
US $6.82
Approximately£5.14
Condition:
“Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ”... Read moreAbout condition
Good
A book that has been read, but is in good condition. Minimal damage to the book cover eg. scuff marks, but no holes or tears. If this is a hard cover, the dust jacket may be missing. Binding has minimal wear. The majority of pages are undamaged with some creasing or tearing, and pencil underlining of text, but this is minimal. No highlighting of text, no writing in the margins, and no missing pages. See the seller’s listing for full details and description of any imperfections.
Postage:
Free Economy Shipping.
Located in: Aurora, Illinois, United States
Delivery:
Estimated between Wed, 25 Sep and Fri, 27 Sep to 43230
Returns:
30 days return. Seller pays for return postage.
Payments:
Shop with confidence
Seller assumes all responsibility for this listing.
eBay item number:145620239351
Item specifics
- Condition
- Good
- Seller notes
- Binding
- Paperback
- Weight
- 2 lbs
- Product Group
- Book
- IsTextBook
- No
- ISBN
- 9780789025999
- Subject Area
- Computers, Business & Economics
- Publication Name
- Handbook of Consumer Behavior, Tourism, and the Internet
- Publisher
- Routledge
- Item Length
- 11 in
- Subject
- Internet / General, Industries / Hospitality, Travel & Tourism, E-Commerce / Internet Marketing, Information Management
- Publication Year
- 2005
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.7 in
- Item Weight
- 31.3 Oz
- Item Width
- 8.5 in
- Number of Pages
- 330 Pages
About this product
Product Identifiers
Publisher
Routledge
ISBN-10
078902599X
ISBN-13
9780789025999
eBay Product ID (ePID)
13038621206
Product Key Features
Number of Pages
330 Pages
Publication Name
Handbook of Consumer Behavior, Tourism, and the Internet
Language
English
Subject
Internet / General, Industries / Hospitality, Travel & Tourism, E-Commerce / Internet Marketing, Information Management
Publication Year
2005
Type
Textbook
Subject Area
Computers, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.7 in
Item Weight
31.3 Oz
Item Length
11 in
Item Width
8.5 in
Additional Product Features
Intended Audience
College Audience
LCCN
2004-014894
Dewey Edition
22
Illustrated
Yes
Dewey Decimal
910.688
Table Of Content
Preface SECTION 1: ONLINE TRAVEL CONSUMER SEARCH BEHAVIOR Consumer Objectives and the Amount of Search in Electronic Travel and Tourism Markets (Anssi Öörni) Information Search Behavior and Tourist Characteristics: The Internet vis-à-vis Other Information Sources (Man Luo, Ruomei Feng, and Liping A. Cai) Barriers to Online Booking of Scheduled Airline Tickets (Stefan Klein, Frank Köhne, and Anssi Öörni) The Past, Present, and Future Research of Online Information Search (SooCheong [Shawn] Jang) SECTION 2: TRAVEL WEBSITE USER CHARACTERISTICS Buyer Characteristics Among Users of Various Travel Intermediaries (Kara Wolfe, Cathy H. C. Hsu, and Soo K. Kang) Utilitarian Value in the Internet: Differences Between Broadband and Narrowband Users (Srikanth Beldona, Sheryl F. Kline, and Alastair M. Morrison) Online Travel Planning and College Students: The Spring Break Experience (Billy Bai, Clark Hu, Jeffrey Elsworth, and Cary Countryman) Reviewing the Profile and Behaviour of Internet Users: Research Directions and Opportunities in Tourism and Hospitality (Marianna Sigala) SECTION 3: PERCEPTION AND QUALITY OF ONLINE LODGING AND TRAVEL BRANDS Comparison of Web Service Quality Between Online Travel Agencies and Online Travel Suppliers (Woo Gon Kim and Hae Young Lee) A Study of the Perceptions of Hong Kong Hotel Managers on the Potential Disintermediation of Travel Agencies (Rob Law and William Lau) Building E-Loyalty of Lodging Brands: Avoiding Brand Erosion (Brian Miller) SECTION 4: E-COMPLAINT BEHAVIOR Internet Diffusion of an E-Complaint: A Content Analysis of Unsolicited Responses (Linda Shea, Linda Enghagen, and Ashish Khullar) Analyzing Hotel Customers' E-Complaints from an Internet Complaint Forum (Charles Changuk Lee and Clark Hu) E-Complaints: Lessons to Be Learned from the Service Recovery Literature (Brian Tyrrell and Robert Woods) SECTION 5: WEBSITE DESIGN AND DEVELOPMENT IN TRAVEL AND TOURISM Effects of Picture Presentations on Customers' Behavioral Intentions on the Web (Miyoung Jeong and Jiyoung Choi) Developing, Operating, and Maintaining a Travel Agency Website: Attending to E-Consumers and Internet Marketing Issues (Jenny Ji-Yeon Lee, Heidi H. Sung, Agnes L. DeFranco, and Richard A. Arnold) Conflicting Viewpoints on Web Design (Peter O'Connor) SECTION 6: WEBSITE EVALUATION IN HOSPITALITY AND TOURISM Website Evaluation in Tourism and Hospitality: The Art Is Not Yet Stated (Alastair M. Morrison, J. Stephen Taylor, and Alecia Douglas) Exploring Bed & Breakfast Websites: A Balanced Scorecard Approach (Sheryl F. Kline, Alastair M. Morrison, and Andrew St. John) Staying Afloat in the Tropics: Applying a Structural Equation Model Approach to Evaluating National Tourism Organization Websites in the Caribbean (Alecia Douglas and Juline E. Mills) Developing a Content Analysis Evaluation Approach for the Examination of Limited-Service Lodging Properties (Sunny Ham) Index Reference Notes Included
Synopsis
Make the most of your online business resources The growing acceptance and use of the Internet as an increasingly valuable travel tool has tourism and hospitality businesses taking a critical look at their business-to-customer online environments while pondering such questions as, "How do I get people to visit my Web site?" "Is my Web site attracting the 'right' kind of e-consumers?" and "How do I turn browsers into buyers?" The Handbook of Consumer Behavior, Tourism, and the Internet analyzes the latest strategies involving Internet business applications that will help you attract--and keep--online travel customers. Researchers from the United States, Europe, and Asia present the latest findings you need to make the right decisions regarding long-term e-commerce development and planning. The Handbook of Consumer Behavior, Tourism, and the Internet examines vital issues affecting the travel and tourism industry from an online perspective. This book analyzes the latest theory and research on general online buyer characteristics, the differences between online and offline consumer behavior, the differences between broadband and narrowband users, the online search process, quality and perception of lodging brands, and Web site design, maintenance, and development. Each section of the book includes a model/diagram that serves as an overview of the topic, followed by a thorough discussion on the topic from several sources. Each section ends with commentary on the areas where future research is needed. The book's contributors use a variety of research methodologies ranging from qualitative data analyses using artificial neutral network analysis, to experimental design, non-parametric statistical tests, and structural equation modeling. Topics examined in the Handbook of Consumer Behavior, Tourism, and the Internet include: the need for businesses to use internal examinations to determine and meet online consumer needs the emerging field of e-complaint behavior--consumers taking to the Web to voice complaints about travel services how to use e-tools to measure guest satisfaction how to measure consumer reaction to Web-based technology the Internet's impact on decision making for travel products and how to use e-mail marketing, electronic customer relationship management (eCRM), Web positioning, and search engine placement The Handbook of Consumer Behavior, Tourism, and the Internet is equally valuable as a classroom resource or professional reference, providing up-to-date material on Internet applications and their impact on consumers and e-commerce., The growing acceptance and use of the Internet as an increasingly valuable travel tool has tourism and hospitality businesses taking a critical look at their business-to-customer online environments while pondering such questions as, ""How do I get people to visit my Web site?, Make the most of your online business resources The growing acceptance and use of the Internet as an increasingly valuable travel tool has tourism and hospitality businesses taking a critical look at their business-to-customer online environments while pondering such questions as, How do I get people to visit my Web site? Is my Web site attracting the 'right' kind of e-consumers? and How do I turn browsers into buyers? The Handbook of Consumer Behavior, Tourism, and the Internet analyzes the latest strategies involving Internet business applications that will help you attractand keeponline travel customers. Researchers from the United States, Europe, and Asia present the latest findings you need to make the right decisions regarding long-term e-commerce development and planning. The Handbook of Consumer Behavior, Tourism, and the Internet examines vital issues affecting the travel and tourism industry from an online perspective. This book analyzes the latest theory and research on general online buyer characteristics, the differences between online and offline consumer behavior, the differences between broadband and narrowband users, the online search process, quality and perception of lodging brands, and Web site design, maintenance, and development. Each section of the book includes a model/diagram that serves as an overview of the topic, followed by a thorough discussion on the topic from several sources. Each section ends with commentary on the areas where future research is needed. The book's contributors use a variety of research methodologies ranging from qualitative data analyses using artificial neutral network analysis, to experimental design, non-parametric statistical tests, and structural equation modeling. Topics examined in the Handbook of Consumer Behavior, Tourism, and the Internet include: the need for businesses to use internal examinations to determine and meet online consumer needs the emerging field of e-complaint behaviorconsumers taking to the Web to voice complaints about travel services how to use e-tools to measure guest satisfaction how to measure consumer reaction to Web-based technology the Internet's impact on decision making for travel products and how to use e-mail marketing, electronic customer relationship management (eCRM), Web positioning, and search engine placement The Handbook of Consumer Behavior, Tourism, and the Internet is equally valuable as a classroom resource or professional reference, providing up-to-date material on Internet applications and their impact on consumers and e-commerce.
LC Classification Number
G149.7.H36 2004
Item description from the seller
Business seller information
Thrift Books Global, LLC
TB Thrift Books
18300 Cascade Ave S
Ste 150
98188 Seattle, WA
United States
I certify that all my selling activities will comply with all EU laws and regulations.
Popular categories from this shop
Registered as a business seller
Seller Feedback (5,348,811)
- u***0 (271)- Feedback left by buyer.Past monthVerified purchaseOutstanding seller. Fair prices that are more than reasonable.. The product is in better condition than described, a true value for my money. Packaged and shipped well shows seller has concern for the products sold to arrive in excellent condition. The seller communicated timely with progress. Highly recommend this seller & will do business again. Thank you!
- o***o (835)- Feedback left by buyer.Past monthVerified purchaseOutstanding seller. Fair prices that are more than reasonable.. The product is in better condition than described, a true value for my money. Packaged and shipped well shows seller has concern for the products sold to arrive in excellent condition. The seller communicated timely with progress. Highly recommend this seller & will do business again. Thank you!
- w***o (1140)- Feedback left by buyer.Past monthVerified purchasethrift.books is an awesome place to purchase books! excellent communication! often the books arrive in better condition than described. ships very fast & the books arrive quickly! carefully packaged! +AAAAAAAAAA ebay sellers. i highly recommend thrift.books for people wanting to purchase books! reasonable prices and free shipping!
Product ratings and reviews
More to explore:
- Tourism School Textbooks & Study Guides,
- Tourism Adult Learning & University Books,
- Workbook Tourism Adult Learning & University Books,
- Tourism Paperback School Textbooks & Study Guides,
- Tourism Textbook Paperback Adult Learning & University Books in English,
- Fisherman's Handbook Magazines,
- Fisherman's Handbook Weekly Magazines,
- Fisherman's Handbook Fishing Magazines,
- Weekly Magazines in English Fisherman's Handbook,
- Non-Fiction Internet Fiction & Non-Fiction Books