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CRACKING A NUT: CUSTOMER SERVICE IN..., Witter, Yvonne

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World of Books Ltd
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£8.70
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Last updated on 13 May, 2024 02:31:09 BSTView all revisionsView all revisions

Item specifics

Condition
Very Good: A book that has been read and does not look new, but is in excellent condition. No ...
Title
CRACKING A NUT: CUSTOMER SERVICE IN THE AFRICAN CARIBBEAN BUSI...
Book Title
CRACKING A NUT: CUSTOMER SERVICE IN THE AFRICAN CARIBBEAN BUSI...
ISBN
1838485694
EAN
9781838485696
Binding
Paperback / softback
Genre
Business & management
Height
5.84
Length
203.20
Width
127.00
Release Title
CRACKING A NUT: CUSTOMER SERVICE IN THE AFRICAN CARIBBEAN BUSI...
Artist
Witter, Yvonne P.
Brand
N/A
Colour
N/A
Publication Year
2021
Type
Textbook
Format
Paperback
Language
English
Publication Name
Customer Service in the African Caribbean Business
Item Height
203mm
Author
Yvonne P Witter
Publisher
Bolawit
Item Width
127mm
Subject
Marketing
Item Weight
109g
Number of Pages
102 Pages

About this product

Product Information

CRACKING A NUT: CUSTOMER SERVICE IN THE AFRICAN CARIBBEAN BUSINESS Do you remember the Real McCoy's comedy sketch about the Caribbean restaurant? A man tries to buy ackee 'n' saltfish with two dumplings and is scolded for his audacity to expect what is standard customer service-like being spoken to respectfully, getting what is advertised on the menu and at-the-table waitress service. It's extremely exaggerated but belly-bustlingly funny because many of us recognise similar scenarios from our own experience with 'patty shops'. While there are many community businesses that offer excellent levels of customer service, a small but significant number have spawned a reputation that makes them the butt of such comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Coach and Author Yvonne Witter enough to write this book. She asks, 'Has the legacy of slavery negatively influenced our perspective on service versus servitude?' The first in a series to use storytelling to demystify business processes in a way that is accessible, entertaining and informative, Cracking a Nut: Customer Service in the African Caribbean Business boldly addresses the problem of poor customer service with wit and honesty. You will chuckle, reminisce and hopefully gain new insights as you follow Paul and Bola as they discover the difference between service and servitude along the journey to setting up Boyzy Bistro.

Product Identifiers

Publisher
Bolawit
ISBN-13
9781838485696
eBay Product ID (ePID)
20049043250

Product Key Features

Author
Yvonne P Witter
Publication Name
Customer Service in the African Caribbean Business
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2021
Type
Textbook
Number of Pages
102 Pages

Dimensions

Item Height
203mm
Item Width
127mm
Item Weight
109g

Additional Product Features

Title_Author
Yvonne P Witter
Series Title
Cracking a Nut

Item description from the seller

Business seller information

WORLD OF BOOKS LIMITED
Debbie Nicholl
Mulberry House
Woods Way
Goring-by-sea
West Sussex
BN12 4QY
United Kingdom
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Value added tax number:
  • DE 281042328
  • EL 996857788
  • ES N8267548I
  • FR 27823676960
  • GB 922696893
  • IT 00185819992
Company registration number:
  • 06437594
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World of Books Ltd

World of Books Ltd

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