Making an agreement to purchase our goods
Wherever possible we will accept your order to buy the goods of the specification and description at the price indicated electronically and in which case there will be a concluded agreement between you and us.
In the event of unforeseen unavailability and it is not possible to accept your order to buy the goods of the specification and description at the price indicated we shall advise you by email or telephone call and offer either an alternative product or a refund of the product which we are unable to provide. Once you have accepted either offer this shall conclude the agreement between us.
Payment and Price
We shall not be bound to deliver the goods until you have paid for them. Payment shall be due upon placement of order. Time for payment shall be of the essence. The total sum due by you is the price indicated (Inclusive of VAT) and any carrier charges applicable.
Delivery Agreement
We aim to despatch your order within the advertised estimated lead time.
If we are unable to deliver within the estimated lead time, we reserve the right to deliver your order within 30 days from when your order was placed.
We shall inform you if we cannot deliver your products within 30 day and will give you the option to either wait for the products or cancel your order and receive a full refund.
We highly recommend that you do not book a tradesperson until you order had been delivered and checked by you. We cannot be held responsible for any third-party costs or changes which you may incur.
Delivery of the Goods
A delivery date will be arranged once the order has been accepted and processed. You will receive a delivery date via email. If you do not receive this, please check your Junk folder, or contact us on 0330 100 2530 option 1. Your delivery date will be adhered to wherever possible.
We are unable to provide specific delivery times, although we do endeavour to call approximately one hour prior to delivery when delivering on our own vehicles. External carriers will not provide a phone call prior to delivery.
A.) The price of the goods does not include delivery by us to you unless otherwise stated.
B.) We shall arrange for carriage of the goods to your address on your behalf and the courier shall be our responsibility.
C.) We shall advise you by e-mail of the date when the courier has collected your goods.
Upon delivery should the customer be at the property please sign for the receipt of the goods. In the event that no one is at the property upon delivery eDecks drivers shall deliver to a safe location where a delivery image shall be taken. Due to the nature of the goods, deliveries are made to kerbside or as close to the property as access will allow. It is the customer’s responsibility to ensure that materials are moved from kerbside or front of property if required.
Cancellations of Agreement
The rights of cancellation set out below apply to any agreement between the customer and eDecks. You have a right to cancel the agreement at any time before the expiry of a period of 30 working days beginning with the day after the day on which you receive the goods unless the item is a bespoke item.
Cancellation prior to order being despatched:
You have the right to cancel your order prior to the order being despatched. You may cancel the order by calling us on 0330 100 2530 option 6300.
We reserve the right to charge 4% of the total order value to compensate against Credit Card / Merchant services charges absorbed by us when an order is cancelled.
You have 1 hour from delivery confirmation to cancel before charges are applied. This must be done via a telephone call.
Cancellation of orders in transit (Goods in accordance of agreement/Unwanted goods):
We reserve the right to charge 20% of the sales value OR the return haulage fee charged at a rate of 60p per KG (whichever the greater) when goods have left for delivery and have to be returned to us for a refund.
The above will apply and an additional charge will be levied if orders have to be redelivered, charged at a rate of 30p per KG.
Some products supplied from eDecks.co.uk and eRoofs.co.uk are bespoke to you, the customer, these items are non-returnable. These include cut to size, manufactured to order and made to measure products.
Cancellation after delivery (Goods in accordance of agreement/Unwanted goods):
i. Should you wish to return goods which are in accordance with the contract made you shall be liable to pay a handling charge of (20%) of the invoice price.
ii. The return to us must be made within 60 days of the delivery date of the goods.
iii. Goods must be unused and remain in their delivered condition for them to be classed as a returnable condition.
iv. Please contact us prior to the return via the Customer Care team to ensure you return the goods to the correct location.
v. Such goods must be returned by you to us carriage-paid and in the original product/branded packaging. We strongly recommend all goods should be returned via recorded delivery.
vi. You are under a duty to take reasonable care to see that they are received by us and not damaged in transit.
Some products supplied from eDecks.co.uk and eRoofs.co.uk are bespoke to you, the customer, these items are non-returnable. These include cut to size, Manufactured to order and made to measure products.
Damaged and Faulty Goods
I) If you have received any goods which are damaged, faulty or incorrect please report this to our Customer Care Team.
II) You shall be required to provide images of all faulty, damaged or incorrect goods.
III) Damaged/Faulty goods must be reported to us within 48hours of delivery.
As an online based company the Support Ticket portal is direct communication with our team. These are treated as a matter of urgency and a monitored routinely. The team will reply through the support ticket as quickly as possible.
Our right of Cancellation
If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall not be liable for any other loss or damage whatever arising from such cancellation.
Statutory Rights
Your right of cancellation is in addition to your other statutory rights.The after sales service and guarantees and the voluntary code for the return of goods by you to us mentioned below do not affect your statutory rights.
Variations in Descriptions or Specifications
We stock different profiles/ designs of some products. If you are trying to match any goods to a previous order or project, please email sales@edecks.co.uk with an image of your current product you wish to match to.
Choice of law and jurisdiction
This contract is subject to the law of United Kingdom. All disputes arising out of this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
