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Hotel Management and Operations by O'Fallon, Michael J.; Rutherford, Denney G.
by O'Fallon, Michael J.; Rutherford,... | PB | Good
US $26.31
Approximately£19.39
Condition:
“Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, ”... Read moreAbout condition
Good
A book that has been read, but is in good condition. Minimal damage to the book cover eg. scuff marks, but no holes or tears. If this is a hard cover, the dust jacket may be missing. Binding has minimal wear. The majority of pages are undamaged with some creasing or tearing, and pencil underlining of text, but this is minimal. No highlighting of text, no writing in the margins, and no missing pages. See the seller’s listing for full details and description of any imperfections.
- Buy it nowHotel Management and Operations by O'Fallon, Michael J.; Rutherford, Denney G.
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Estimated between Wed, 18 Jun and Tue, 24 Jun to 94104
Located in: Aurora, Illinois, United States
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eBay item number:146400611338
Item specifics
- Condition
- Good
- Seller notes
- Binding
- Paperback
- Book Title
- Hotel Management and Operations
- Weight
- 1 lbs
- Product Group
- Book
- IsTextBook
- No
- ISBN
- 9780470177143
About this product
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0470177144
ISBN-13
9780470177143
eBay Product ID (ePID)
109313202
Product Key Features
Number of Pages
512 Pages
Publication Name
Hotel Management and Operations
Language
English
Publication Year
2010
Subject
Industries / Hospitality, Travel & Tourism
Type
Textbook
Subject Area
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.9 in
Item Weight
27.3 Oz
Item Length
9.1 in
Item Width
7.5 in
Additional Product Features
Edition Number
5
Intended Audience
College Audience
LCCN
2009-033114
Dewey Edition
22
Illustrated
Yes
Dewey Decimal
647.94/068
Table Of Content
Preface xi Contributors xv Acknowledgements xix Chapter 1: Overview Chapter 2: Organization 69 Chapter 3: General Managers: A View at the Top 89 Chapter 4: Operations: Rooms 120 Chapter 5: Operations: Housekeeping, Engineering and Security 167 Chapter 6: Food and Beverage Division 246 Chapter 7: Marketing and Associated Activities 306 Chapter 8: Financial Control and Information Management 371 Chapter 9: Human Resources Policy Management 433 Index 487
Synopsis
This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments., Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; "As I See It" and "Day in the Life" commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource., Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems.
LC Classification Number
TX911.3.M27H663 2009
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- c***m (404)- Feedback left by buyer.Past 6 monthsVerified purchaseWOW!; I cannot believe this 3 Days to Hawaii! ; AAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii!; Shipped 05/05, Mon, Received 05/08, Thu to Hawaii using free shipping; USPS Ground Mail, Book in Excellent Condition--Better Than Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!
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- t***1 (63)- Feedback left by buyer.Past monthVerified purchaseI had a problem after placing my order. I contacted the seller who responded within an hour and resolved the issue with no hassle. This book was a fair price and received today. I failed to notice, but the description did indicate it was missing the dust jacket. I highly recommend this seller.
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- c***m (404)- Feedback left by buyer.Past 6 monthsVerified purchaseWOW!; I cannot believe this 3 Days to Hawaii! ; AAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii!; Shipped 05/05, Mon, Received 05/08, Thu to Hawaii using free shipping; USPS Ground Mail, Book in Excellent Condition--Better Than Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!
- e***r (2705)- Feedback left by buyer.Past 6 monthsVerified purchaseThank you so much for offering this art book. Your price was fabulous on it. I had no communication, but you are no doubt a kind person. You are also a professional person, and your attention to detail really helped me in making my purchase decision. I'm adding you to my favorite seller list, and I always do shop with this list first. And also, I'd like to thank you for the lovely packaging, and the extremely fast shipping. The book was exactly as you described it. Happy New Year, if I can say.Sonia Boyce: Feeling Her Way by Ridgway, Emma; Martin, Courtney J. (#197040368082)
- t***1 (63)- Feedback left by buyer.Past monthVerified purchaseI had a problem after placing my order. I contacted the seller who responded within an hour and resolved the issue with no hassle. This book was a fair price and received today. I failed to notice, but the description did indicate it was missing the dust jacket. I highly recommend this seller.