By buying our products on eBay you are agreeing to our terms and conditions.
Delivery Terms
If your delivery address is outside UK then we will not be charging you the VAT and you will be responsible for any VAT/duty or any other tax in your country. You will however be charged for the postage & packing.
We are not responsible for any prior work done to the installation area of the bathtubs or sinks. We recommend beginning the process of installation after the delivery of the goods.
We will not be responsible for any expenses/penalties if there is any delay in the delivery of the bath/sink to you.
If you accept a partial refund due to any damage/ problem with the bath then we will not be responsible for any further damage or problems with the product as you are accepting this as a faulty product.
If you accept a partial refund for any damages or defective product then it voids the warranty/ guarantee for any replacement of the product or any further compensation of any sort as you are buying/ accepting the product as it is.
Brass & Copper products change color in time and with interaction with different substances that might contain chemicals such as bleach.
If your bathtub or sink changes in color over time or with the use of a strong chemical substance, it can t be refunded.
The finish or the color of the baths & sinks can vary with what is shown in the photographs on the website as it can be affected by lighting conditions while taking the photographs.
Bespoke orders cannot be canceled 24 hours after placing the order.
Bespoke-made items can’t be returned.
If you are just returning the item on the basis that it’s not according to your choice or liking you will be liable to pay the return charges and delivery charges will also be deducted from the amount paid even if it’s offered with free delivery.
Warranty/ Guarantee
All our products come with a 1-year constructional warranty.
If you damage such as dent it or scratch the bathtub while installing or during taking it inside the building etc. it will not be considered a manufacturing or construction defect so that’s why you have to notify us within 24 hours of receiving the bathtub if you notice any damage. If any damage is not reported within 24 hours of receipt of the item, then we will assume that you are happy with the product and in that case, manufacturing or construction defect warranty is only limited to leakage in the case of bathtub or sink.
We will not be responsible for any change in color or any other damage due to any negligence while installing/using or cleaning the product.
Furthermore, if you drill an overflow hole (exception for bath with nickel plating), the warranty will still hold as long as there is no damage to the bath. However in case there is any damage to the finish of the bath or any other damage then the warranty will no longer be applicable.
We recommend buyers to avoid any drilling in the bathtubs that have nickel plating as there are chances of developing cracks in the nickel finish which would affect the appearance of the bath.
Warranty is only limited to bathtubs. The bathtub pop-up waste is not covered in the warranty. The rivets on the bathtub’s branding plaque are not covered in warranty/guarantee.
Returns and Refunds
We recommend that all goods are checked and informe us within 24 hours of delivery to ensure that we have adequate time to replace anything that is not satisfactory or incorrect. It is important to notify us within 24 hours as we always get extra insurance when delivering bathtubs so in that case if there is any damage in transit we will be in a position to discuss that with our delivery insurance provider. In case we don’t hear from you within 24 hours of receiving the item, we will assume that you have received the item in perfect condition and you are happy with it. Please do inform us in writing with photographs in case the product is faulty which is very unlikely to replace it with the new product at contact@coppersmithcreations.co.uk. You have 30 days to inspect the goods for any faults or damage for returns and refunds from the day of the delivery.
We will not be responsible for any change/ damage in coating/ playing of the bath/ sink if it’s not reported to us when you receive the bath as this can be affected by how to use or clean the product and can be damaged if not used properly or stored properly.
The customer will pay the charges in case of a return where the product is not faulty and not incorrect including any return collection charges+ delivery charges even if the product is offered with free delivery (Please look at our delivery charges) or you can arrange a return by your chosen courier with appropriate insurance at your cost and the delivery charges will be deducted from your refund.
The product should be returned with the original invoice.
The items must be returned unused, well packed, and in re-sellable original condition, including the original retail packaging. If the packaging is damaged and not usable again a fair amount will be deducted from the refund.
You should notify us within 30 days of delivery if your goods are damaged/ incorrect, after this time we will not able to provide a refund for these items.
Once the item has been installed/fitted/attempted to be fitted it is deemed that you have accepted those goods and we will not be able to replace the goods as “damaged in transit” or “faulty” or accept returns.
Customized, made to order or bespoke products orders cannot be canceled as these products are exempt from the right to cancel under the consumer protection (distance selling) regulations 2000.
We will not be able to cancel any bespoke size/colour/style bath or sink 48 hours after placing the order . Sometimes these products get delayed due to the bespoke specifications but we will update you the progress through email.
If you are not happy with the shape/size/color/finish of the bath delivered to you, then please do not plumb it and use the bath. Instead, keep it unused and pack it back in the original packaging as it is as it was received. In case you have plumbed or used the bath, then we will not accept any returns.
If we are unable to deliver the goods due to the unavailability of the delivery service in your area we will contact you via email or phone to discuss further options or if additional delivery charges to our standard rates are required we will inform you via email or phone to discuss further options.
If you buy some item from us that is listed with the reduced price due to some minor imperfections, the products would not be returnable on the grounds of those imperfections as we assume you have read through the product description thoroughly and are willing to buy that product at a lower price but with some minor imperfection.
If you accept a partial refund for any damages or defective product then it voids the warranty/ guarantee for any replacement of the product or any further compensation of any sort as you are buying/ accepting the product as it is.
Our sinks and baths come without overflow, so we will not be responsible for any damage due to water overflow due to negligence in using these. We will not be liable for any repair etc in any such case.
Brass & Copper products change color in time and with interaction with different substances that might contain chemicals such as bleach.
We are not responsible and it will not be covered in warranty if there is any damage to the nickel plating as sometimes it can be damaged if you use anything abrasive or very strong chemical such as bleach.
Baths are suitable for outside use but the customer needs to make sure that nothing is left in this once not in use including leaves, soaps, water, etc. Make sure bath is dried after use using a soft cotton fabric( nothing abrasive ).
If your bathtub or sink changes in color over time or with the use of a strong chemical substance, it can’t be refunded.
If you are collecting your bath and have checked it at the time of collection, we will not be responsible for any damage in transit.
𝗥𝗲𝗳𝘂𝗻𝗱 𝗼𝗿 𝗘𝘅𝗰𝗵𝗮𝗻𝗴𝗲
In case there is any manufacturing defect in your bath and you have requested for a replacement then the product will be replaced with the same bath specification as the original product.
In the event of a refund request, we will arrange collection of the bath from the front entrance of the original delivery address only. Please note that we are not responsible for any internal property modifications (such as removal of stud walls, listed panelling, or other structural adjustments) required to access or remove the bath, as these fall outside the scope of our delivery and collection terms.
The customer will remain responsible for the bath until it is collected. This includes any risk of damage or loss prior to collection.
A full refund will be processed once the bath has been collected and successfully inspected.
In cases where damage has occurred and the bath has been repaired by us and confirmed to be in good condition following the repair, no further repairs, replacements, or refunds will be provided.
A full refund will be processed once the bath has been collected and successfully inspected.
Finish & Colour
The finish or the colour of the baths & sinks can vary with what is shown in the photographs on the website as it can be affected by lighting conditions while taking the photographs.
Bespoke made items can’t be returned.
If you are just returning the item on the basis that it’s not according to your choice or liking you will be liable to pay the return charges and delivery charges will also be deducted from the amount paid even if it’s offered with free delivery.
Cancellation of an Order
Orders can be canceled by emailing at contact@coppersmithcreations.co.uk. within 48 hours after placing the order. We will respond to your request by email and confirm that your order has been canceled or has already been despatched. If you do not receive an email from us, then your order has not been canceled and already been dispatched.
Orders that are canceled after despatch by us are subject to any return collection charges+ delivery charges even if the product is offered with free delivery (Please look at our delivery charges) or you can arrange a return by your chosen courier with appropriate insurance at your cost and the delivery charges will be deducted from your refund. The product should be returned with the original invoice.
Extent of Liability
We are not liable to you or any third parties for any loss or damage which may occur as a result of any breach of this contract. In any event, the liability held by us as a cause of our negligence will not exceed the invoice value of the goods. We are not held liable for any damage that may occur through the use of our website and we make every effort to ensure that this website is safe for all users to utilize.
We will not be liable for any legal fee or costs incurred by you( the customer) unless we are notified in advance that you are going to take legal action and discussed a solution to the problem over our email contact@coppersmithcreations.co.uk
In any case, the reimbursement will not be more than your purchase value of the item which was bought by you from us.
Proper law
Every contract to which these conditions apply shall be construed and operate as an English contract and in accordance with English Law. All disputes shall be submitted to the jurisdiction of the English Courts.
Note:
We will not be liable for any damages/charges etc. if there is a delay in delivery of any product or if an order is canceled due to any reason and you had already booked a plumbing service etc. We hence recommend our customers to book the plumber/ fitter/designer or do any other preparations for installation only after your order has arrived.
We will not be responsible for any expenses/penalties if there is any delay in the delivery of the bath/sink to you
