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Shocked, Appalled & Dismayed! How to Write Letters of Complaint That Get Results

ddflets
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US $2.99
Approximately£2.21
Condition:
Very Good
“Book is in excellent condition on the inside. Back and front covers have very slight corner wear(see ”... Read moreAbout condition
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US $4.75 (approx £3.51) USPS Media MailTM.
Located in: Livonia, Michigan, United States
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Estimated between Fri, 13 Jun and Sat, 21 Jun to 94104
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eBay item number:154495376478
Last updated on 10 Apr, 2024 02:08:02 BSTView all revisionsView all revisions

Item specifics

Condition
Very Good
A book that has been read and does not look new, but is in excellent condition. No obvious damage to the book cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, no underlining or highlighting of text, and no writing in the margins. Some identifying marks on the inside cover, but this is minimal. Very little wear and tear. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab
Seller notes
“Book is in excellent condition on the inside. Back and front covers have very slight corner ...
Modified Item
No
Country/Region of Manufacture
United States
Topic
Writing
Book Title
Shocked, Appalled, and Dismayed! How to Write Lett
ISBN
9780375701207

About this product

Product Information

How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations. Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers: - Who to write to, what to say, what to ask for - The names and addresses of over 600 major companies - How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation - Suggestions on what steps to take to avoid litigation - Consumer Smarts for automobile buyers - How to protect yourself from fraudulent business solicitations - Navigating the courts to ensure the well-being of your family and children - Help in getting proper coverage from your HMO - And--because sometimes the world is on your side--how to write the perfect thank- you note. Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed is an essential resource for anyone who wants to reach out and scold somebody.

Product Identifiers

Publisher
Knopf Doubleday Publishing Group
ISBN-10
0375701206
ISBN-13
9780375701207
eBay Product ID (ePID)
1065655

Product Key Features

Number of Pages
352 Pages
Language
English
Publication Name
Shocked, Appalled, and Dismayed! : How to Write Letters of Complaint That Get Results
Publication Year
1998
Subject
Personal & Practical Guides, Style Manuals, Consumer Guides, Customer Relations, Consumer Behavior, Business Writing
Type
Not Available
Subject Area
Business & Economics, Référence, Language Arts & Disciplines
Author
Ellen Phillips
Format
Trade Paperback

Dimensions

Item Height
0.7 in
Item Weight
10.9 Oz
Item Length
8 in
Item Width
5.3 in

Additional Product Features

LCCN
98-013819
Dewey Edition
21
Dewey Decimal
381.3
Intended Audience
Trade
Lc Classification Number
Hf5415.52.P48 1998

Item description from the seller

About this seller

ddflets

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Registered as a private sellerThereby, consumer rights stemming from EU consumer protection law do not apply. eBay buyer protection still applies to most purchases.
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Average for the last 12 months
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4.9
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