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Customer Experience Manual, The: How to design, measure and improve customer exp
AU $52.61
Approximately£27.26
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3 available
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Located in: Melbourne, Australia
Delivery:
Estimated between Mon, 17 Jun and Mon, 1 Jul to 43230
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eBay item number:155974736837
Item specifics
- Condition
- ISBN-13
- 9781292148465
- Book Title
- Customer Experience Manual, The
- ISBN
- 9781292148465
- Publication Year
- 2016
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- The Customer Experience Book: How to design, measure and improve customer experience in your business
- Item Height
- 234mm
- Publisher
- Pearson Education Limited
- Item Width
- 155mm
- Subject
- Management
- Item Weight
- 360g
- Number of Pages
- 232 Pages
About this product
Product Information
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you'll discover: Why customer experience is so important in business - and how it applies to you How to use customer experience tools in your business - step by step guides on how to use CX metrics and how to learn from them Alongside the theory and practical how-to guidance, there will be a range of examples of 'thinking differently' about everyday situations to engage the reader. Plus, with case studies from International Companies, readers will discover not only what works well but also the hard lessons they have learned. The Customer Experience Book shows you how to understand, measure and improve customer experience in your business, whatever your level.
Product Identifiers
Publisher
Pearson Education Limited
ISBN-13
9781292148465
eBay Product ID (ePID)
224171644
Product Key Features
Publication Name
The Customer Experience Book: How to design, measure and improve customer experience in your business
Format
Paperback
Language
English
Subject
Management
Publication Year
2016
Type
Textbook
Number of Pages
232 Pages
Dimensions
Item Height
234mm
Item Width
155mm
Item Weight
360g
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Business seller information
The Nile Group Pty Ltd
The Nile
42 Apex Dr
3029 Truganina, VIC
Australia
Value added tax number:
- AU 82107909133
- GB 293967539
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eBay item number:155974736837
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Postage and packaging | Each additional item | To | Service | Delivery*See Delivery notes |
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Free postage | Free | United States | International Standard : tracked-no signature (7 to 15 business days) | Estimated between Mon, 17 Jun and Mon, 1 Jul to 43230 |
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Will usually dispatch within 5 working days of receiving cleared payment. |
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Seller Feedback (1,428,855)
r***g (714)- Feedback left by buyer.
Past 6 months
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Always happy with the Nile's service. Whilst dispatch can take longer than others, books are sourced at a great price from locations worldwide and from prior experience I know to order in advance. I ordered three expensive textbooks for uni, two weeks later they were dispatched and the next day received - all earlier than expected timeframe. Packaged very well, books intact. Great seller, updated tracking and items as described. A+++
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+++++ fantastic communication, provided updates, tracking numbers and their support throughout the purchase via direct messaging was quick and helpful. Items arrived exactly as described in a wonderfully secure package to prevent any shipment damage. My now go to seller for media. Cannot praise and recommend thenilestore highly enough! Thank you for a brilliant buying experience! +++++
k***c (351)- Feedback left by buyer.
Past 6 months
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Great selection and prices on books. Delivery exactly as described, well packaged and good communication. Have used seller before and will continue to use
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