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Bought to replace Sky Q booster, which was suffering random dropouts and kept needing to be reset. 3-disc set in a 3 bedroom flat is doing a great job - coverage throughout for laptop, PCs, mobiles and tablets. Mobiles are correctly bounced from disc-to-disc to get the strongest signal, and was a breeze to set up (disabled Sky Q wifi, using BT Mesh only). Only issue is the mobile app - it doesn't work correctly at all with iPhone XR on iOS 12 - constantly goes into troubleshooting mode when launched, claiming no internet access (even when everything working perfectly). This means a lot of the useful control features (e.g. ability to pause internet on specific devices) are lost. BT blame Apple, they don't have any fix other than directing users to use internet instead of mobile app - pretty poor customer service and problem ownership unfortunately.Read full review
Verified purchase: Yes | Condition: New
First thing, it's not made clear that this system requires one disk to be plugged into your router/hub via ethernet. This means that if your router is parked in your sitting room then you will have another bit of kit with its corresponding cables and wall wart. Messy. Your router will work as before for ethernet connections. This kit just takes over the WIFI bit and you can change the SSID to your preference and turn off the WIFI on the router. My router is in a cupboard and I already had a remote ethernet cable to a suitable point for the master disc. The system does not use POE so you will need a power socket for it and all the other disks. I ran the app on an ipad and after installing the master disc the app failed to recognise it and stopped so the so called 'easy installation' of the other disks stalled. I plugged them in anyway and they booted up and after finding suitabke positions manually the system works well. Plus points - good coverage and very configurable with a few quirks. Minus points - no POE so this kit is aimed at the consumer with little or no knowledge. Set up app aimed at idiots and when it stops there's no where to go. Needs more basic info up front of the sales blurb.Read full review
Verified purchase: Yes | Condition: New
My house is quite old with thick walls and so the wi fi coverage has always been a problem with repeater units needed around the house but they have been problematic in terms of reliability and I think they compete with each other for bandwidth. With the BT system the network is more integrated so they all work together and it provides good coverage throughout the house. The system is easy to set up with the downloaded App and can be set-up to be the same as your old network to save having to re-set all your systems linking in
Verified purchase: Yes | Condition: New
I was finding issues with intermittent poor wi-fi signal strength and data transmission speed in parts of the house, especially my study, which was irritating as I work from home. This Whole Home WiFi System has certainly resolved that problem - it was easy to set up through the the app-based management system and simple to connect my various devices. The discs are fairly easy on the eye too, which is helpful as they are 7cm in diameter and need to stand upright. My only negative is I cannot get FaceTime to connect using my MacBook - it works just as well as ever it did when I connect to the old WiFi network, but won't work when connected to the Whole Home. Skype works properly, whatever the problem seems to be specific to how FaceTime interacts through the Home Hub. BT's techies are not being especially helpful..... It would be a 5 star product if that problem could get resolved.Read full review
Verified purchase: Yes | Condition: New
This is a good system although quite expensive ,I had real problems in my large house with " black spots" in certain rooms when these disks were plunged in to the mains and set up which is very easy they did improve the wi-fi connection enabling me to use the I pad in every room. Certainly worth trying if you have poor hub coverage.
Verified purchase: Yes | Condition: New
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