Whether it's reprimanding a teenager for breaking a curfew or asking the boss about a promised raise, readers will learn the hands-on skill to resolve the touchiest issues.
Product Identifiers
Publisher
American Media International
ISBN-10
1932378820
ISBN-13
9781932378825
eBay Product ID (ePID)
43761894
Product Key Features
Book Title
Crucial Confrontations
Author
Kerry Patterson, Ron Mcmillan, Al Switzler, Joseph Grenny