ORTHO-MED TERMS AND CONDITIONS
These terms and conditions form the basis on which you can visit us and our website. Please read them
carefully as they contain important information.
General terms and conditions
This site is owned and operated by Ortho-Med (Supplies) Ltd of Kings House, St Johns Square,
Wolverhampton, WV2 4DT. If you have any queries about these terms and conditions or if you have
any comments or complaints on or about our website, you can contact us at info@ortho-med.co.uk or
01902 500 373.
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your
order can be accepted. Payment of the price for the goods represents an offer on your part to
purchase the goods, which will be accepted by us only when the goods are dispatched. Only at
this point is a legally binding contract created between us.
2. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address. We
will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm
details. For the avoidance of doubt, this correspondence does not constitute a contract between
us.
3. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Ortho-Med (Supplies)
Ltd. Any use of this website or its contents, including copying or storing it or them in whole or
part, other than for your own personal, non-commercial use, is prohibited without our
permission. You may not modify, distribute or repost anything on this website for any purpose.
4. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure
that prices quoted are correct at the time of publishing and that all goods have been described
accurately. However, orders will only be processed if there are no material errors in the
description of the goods or their prices as advertised on this website. Any weights, dimensions
and capacities given about the goods are approximate only.
5. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee
that your use of this website or any websites accessible through it will not cause damage to
your computer. It is your responsibility to ensure that the right equipment is available to use
the website. Except in the case of negligence on our part, we will not be liable to any person
for any loss or damage which may arise to computer equipment as a result of using this website.
6. Availability
All orders are subject to acceptance and availability. If the goods you have ordered are not
available from stock, we will contact you by e-mail or phone (if you have given us details). You
will have the option either to wait until the item is available from stock or to cancel your order.
7. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit”
during the ordering process.
8. Price
The prices payable for goods that you order are as set out on our website. All prices are inclusive
of VAT at the current rates and are correct at the time of entering information.
Where it is not possible to accept your order to buy goods of the specification and description
at the price indicated, we will advise you by email, and offer to sell you the goods of the
specification and description at the price stated in the email and will state in the email the period
for which the offer or the price remains valid.
9. Payment terms
We will take payment upon receipt of your order from your credit or debit card. We accept no
liability if a delivery is delayed because you did not give us the correct payment details. If it is
not possible to obtain full payment for the goods from you, then we can refuse to process your
order and/or suspend any further deliveries to you. This does not affect any other rights we
may have.
10. Delivery charges
Delivery charges vary according to the type of goods ordered.
11. Delivery
11.1 Our delivery charges are set out prior to you completing your purchase on our website.
11.2 You will be required to pay extra for delivery and it might not be possible for us to
deliver to some locations.
11.3 Please note that we are only able to deliver to addresses within the United Kingdom,
but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland,
Northern Ireland and the Channel Isles.
11.4 For International deliveries specific delivery charges will need to be applied based on
your geographical location and the size/weight of the package. You will be required to
pay extra for such deliveries and it may not be possible to deliver to some locations.
11.5 We will deliver the goods to the address you specify for delivery in your order. It is
important that this address is accurate. Please be precise about where you would like
the goods left if you are out when we deliver. We cannot accept any liability for any
loss or damage to the goods once they have been delivered in accordance with your
delivery instructions (unless this is caused by our negligence). We will aim to deliver
the goods by the date quoted for delivery but delivery times are not guaranteed and
therefore time is not of the essence. In any event, we will aim to deliver your goods
within 30 days from the day after the day we received your order. If delivery is delayed
beyond this time, we will contact you and either agree a mutually acceptable alternative
date, or offer you a full refund.
11.6 You will become the owner of the goods you have ordered when they have been
delivered to you. Once goods have been delivered to you they will be held at your own
risk and we will not be liable for their loss or destruction.
12. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you
choose to use your own courier then the risk passes to you as soon as the goods are handed
to your courier. You will only own the goods once they have been successfully delivered.
13. Cancellation rights
13.1 Under The Consumer Contracts (Information, Cancellation and Additional
Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your
order up to 14 calendar days after the day on which you receive your goods (with the
exception of any made to order items). You do not need to give us any reason for
cancelling your contract nor will you have to pay any penalty.
13.2 Should you wish to cancel your order, you can notify us with a clear statement sent to
info@ortho-med.co.uk
13.3 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made
to order), newspapers or magazines or if you have taken any audio or video recording
or computer software out of the sealed package in which it was delivered to you.
13.4 If you have received the goods before you cancel your contract then you must send
the goods back to our contact address at your own cost and risk. If you cancel your
contract but we have already processed the goods for delivery, you should not unpack
the goods when they are received by you and you must send the goods back to us at
our contact address at your own cost and risk as soon as possible.
13.5 Once you have notified us that you are cancelling your contract, and we have either
received the goods back or, if earlier, received evidence that you have sent the goods
back, we will refund any sum debited by us from your credit or debit card within 14
calendar days.
13.6 We may make a deduction from your refund for any loss in the value of the goods
supplied if the loss is the result of unnecessary handling by you (for example using or
wearing the goods prior to cancellation)
14. Cancellation by us
14.1 We reserve the right not to process your order if:
14.1.1 We have insufficient stock to deliver the goods you have ordered;
14.1.2 We do not deliver to your area; or
14.1.3 One or more of the goods you ordered was listed at an incorrect price due to
a typographical error or an error in the pricing information received by us from
our suppliers.
14.2 If we do not process your order for the above reasons, we will notify you by e-mail and
will re-credit to your account any sum deducted by us from your credit/debit card as
soon as possible, but in any event within 14 days.
15. If there is a problem with the goods
15.1 If you have any questions or complaints about the goods please contact us. You can
do so at info@ortho-med.co.uk
15.2 We are under a legal duty to supply goods that are in conformity with this contract and
in accordance with the Consumer Rights Act 2015 (the Act).
15.3 If you wish to exercise your legal rights to reject goods which do not conform with the
Act you must either return them in person to where you bought them, post them back
to us, or (if they are not suitable for posting) or allow us to collect them from you. We
will pay the cost of postage or collection.
16. Liability
16.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of
the date on which you ordered them and decide to cancel the order rather than rearrange
delivery (in accordance with clause 11), we will provide you with a full refund.
16.2 We are only responsible for losses that are a natural, foreseeable consequence of our
breach of these terms and conditions. We do not accept liability if we are prevented or
delayed from complying with our obligations set out in these terms and conditions by
anything you (or anyone acting with your express or implied authority) does or fails to
do, or is due to events which are beyond our reasonable control.
16.3 Furthermore, we do not accept liability for any losses related to any business of yours
including but not limited to: lost data, lost profits, lost revenues or business interruption.
16.4 You must observe and comply with all applicable regulations and legislation, including
obtaining all necessary customs, import or other permits to purchase goods from our
site. The importation or exportation of certain of our goods to you may be prohibited
by certain national laws. We make no representation and accept no liability in respect
of the export or import of the goods you purchase.
16.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to
limit any rights you might have as a consumer under applicable local law or other
statutory rights that may not be excluded nor in any way to exclude or limit our liability
to you for any death or personal injury resulting from our negligence. You have certain
rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or
misdescribed goods.
17. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must
be in writing and sent to our contact address at (insert postal address) and all notices from us
to you will be displayed on our website from time to time.
18. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should
look through them as often as possible.
19. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of
usage of this website are governed by and construed in accordance with English law. Parties to
any such contract agree to submit to the exclusive jurisdiction of the courts of England and
Wales. All contracts are concluded in English.
20. Invalidity If any part of these terms and conditions is unenforceable (including any provision in which we
exclude our liability to you) the enforceability of any other part of these conditions will not be
affected.
21. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
22. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
23. Other important terms
Alternative dispute resolution is a process where an independent body considers the facts of a
dispute and seeks to resolve it, without you having to go to court. If you are not happy with
how we have handled any complaint, you may submit the dispute for online resolution to the
European Commission Online Dispute Resolution platform.
PRIVACY STATEMENT
I/We, Ortho-Med (Supplies) Ltd are committed to respecting and protecting the privacy of anyone using
our site and the confidentiality of any information that you provide us with. The purpose of this
statement is to set out how we use any personal information that we may obtain from you.
Data Protection Act 1998 (‘the Act’)
We are registered under the Data Protection Act and comply with the Act in all our dealings with your
personal data.
Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information
about yourself. If, however, you use our site you will need to register and you will be asked to provide
certain information such as your contact details. We will store this data and hold it on computer or
otherwise.
We may use information that you provide:
• To register you with our website and to administer it.
• For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review,
develop and improve our services.
If you do not want us to use data in this way, or to pass your details on to third parties for marketing
purposes, please tick the relevant box situated on the form on which we collect your data.
We may disclose your personal information to third parties:
• In the event we sell or buy any business or assets, in which case we might disclose your personal
data to the prospective buyer or seller.
• If we are under a legal duty to disclose or share your personal data in order to comply with or meet
any legal obligation.
Cookies
We collect information directly from you in a number of ways. One way is through our use of ‘cookies’.
Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide
information to the owners of the website. They help us to understand how our customers and potential
customers use our website so we can develop and improve the design, layout, content and function of
the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you
visit. They save and retrieve pieces of information about your visit to the website – for example, how
you entered the site, how you navigated through the site and what information and documentation was
of interest to you. This means that when you go back to a website, it can give you tailored options
based on the information it has stored about you on your last visit.
Some of our cookies are used to simply collect information about how visitors use our website and these
types of cookies collect the information in an anonymous form.
Where there is a login process relating to buying products or services from us we also use cookies to
store personal registration information so that you do not have to provide it to us again on subsequent
visits.
The rules about cookies on websites have recently changed. If you are uncomfortable with the use of
cookies, you can disable cookies on your computer by changing the settings in the preferences or
options menu in your browser. You can set your browser to reject or block cookies or to tell you when
a website tries to put a cookie on your computer. You can also delete any cookies that are already cookies from our website, parts of the site will not then work. This is because some of the cookies we
use are essential for parts of our website to operate. Likewise, you may not be able to use some
products and services on other websites without cookies.
To find out more about cookies, including seeing what cookies have been set and how to manage and
delete them, visit www.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then
delete and block all cookies from this site. Alternatively, you may opt out of receiving information from
us by e-mail, telephone, fax or post. Our phone number is (01902) 5003 373, or you can e-mail us on
info@ortho-med.co.uk.
Security
We endeavour to take all reasonable steps to protect your personal information. However, we cannot
guarantee the security of any data that you disclose online and we will not be responsible for any breach
of security unless this is due to our negligence or wilful default.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will aim to
inform you before collecting your data if we intend to use your data for such purposes or we intend to
disclose your information to any third party for such purpose. You can exercise your right to prevent
this happening by checking certain boxes on the forms we use to collect your data.
General
You have the right to see personal data (as defined under the Data Protection Act) that we keep about
you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:
The Data Controller, Ortho-Med, Kings House, St Johns Square, Wolverhampton, WV2 4DT
