Terms & Conditions
WEBSITE PRIVACY POLICY
Last updated: 23rd October 2009
1. BB Plastics Ltd complies with the principles of the Data Protection Act 1998 when dealing with all data received from visitors to the site.
2. We only hold the data necessary to offer services provided on our website.
3. Data is only used for the purposes described in our entry on the Data Protection Register.
4. We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files.
5. We do not store credit or debit card details at any time.
6. For administrative reasons email subscription data may be passed to and stored securely with third party service providers located outside the EEA (European Economic Area).
7. We may email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.
8. We never sell, rent or exchange mailing lists.
9. We may however share commercial and technical data with our partners where a customer has accessed and used our website via a site belonging to one of our partners. However, such information will also be subject to our partners’ privacy policies.
10. If you subscribe to our email service via a partner site, that partner may wish to send you details via email of other products and services, which may be of interest to you. However when you subscribe directly to our email service you will be asked whether or not you wish to receive such emails.
11. Please note that we only share data with partners that operate their own privacy policy.
12. In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.
13. We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.
14. All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how to unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading.
15. Our website may use “cookies” to track use and allow customers to purchase from our website. Please note that these cookies do not contain information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers’ shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay.
If you have any questions relating to our Privacy Policy please email us at ian@bbplastics.co.uk
BB Plastics Ltd – www.bbplastics.co.uk
TERMS & CONDITIONS FOR USE & SALES
OUR WEBSITE
1. Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.
2. Last update: 20th October 2009.
DEFINITIONS
1. The Company/Seller/We/Us shall mean BB Plastics Ltd, 6 Great Weston Terrace Weymouth Dorset DT4 7LU. Company Reg. No. 6508596.
2. Any reference to You/Buyer/Purchaser shall mean any person, sole trader, and partnership, business that buys or has agreed to buy our goods.
3. Conditions shall mean these Conditions of Sale.
4. Goods shall mean items of any nature that the Purchaser buys or has agreed to buy from the Company.
CUSTOMER INFORMATION
1. You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.
2. Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use by children.
PRIVACY
BB Plastics Ltd takes your privacy seriously. We comply with the Data Protection Act 1998. For further details please see our Privacy Policy.
As Mentioned above we do not or do not intend to store any financial information such as credit or debit card details.
PRODUCT PRICING AND TITLE
1. We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.
2. We reserve the right to alter all product pricing without notice.
3. Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.
YOUR ORDER
1. When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.
2. We will endeavour to fulfil your entire order prior to dispatch, (this may encounter some manufacturing time) unless otherwise instructed any items placed on back order will be supplied as soon as available, unless cancelled by the purchaser.
3. We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
4. If you are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
SHIPPING & CUSTOM DUTY
1. All orders received by us are shipped subject to availability.
2. We reserve the right to ship products at a later date where the product ordered is not in stock at the time of purchase.
3. We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company.
4. If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs. Overseas shipping will be charged at either actual weight or volumetric weight (whichever is the greater).
CANCELLATION RIGHTS, RETURNS & REFUNDS
1. Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) withinn14 working days from the day after you receive your goods.
2. As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.
3. No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
4. Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.
5. No right of cancellation exists for personalised goods or special orders.
6. Please observe the following procedure for all returns to us:
i) On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.
ii) If you are returning your product because it is defective, please state the defect or defects.
iii) Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
7. If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to use.
8. You are responsible for paying any postage or shipping costs incurred when returning the product.
9. We recommend that all returns be sent by registered post, so that a record of the return is available for you.
10. We will not issue refunds for any items lost or stolen in transit to us.
11. Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
12. If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.
13. Unused products may be returned promptly by customers to the address listed below:
BB Plastics Ltd, Unit 5 Bowmans Trading Estate, Bessemer Drive,Stevenage, Herts SG1 2DL.
14. Subject to the above, we will refund the purchase price of a returned product after receipt of the returned item.
15. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.
16. There will be a re-stocking charge of 20% on any products returned that are not deemed faulty.
CUSTOMER COMPLAINTS
We endeavour to respond to all customer complaints or queries as soon possible.
FAULTY PRODUCTS
Where a Customer experiences a fault with a product it can be returned to BB Plastics Ltd, subject to our returns policy above.
EVENTS OUTSIDE OUR CONTROL
BB Plastics Ltd shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.
LICENCE
1. BB Plastics Ltd grants you a licence to access the content, information and services contained within our website for personal use only.
2. This licence allows you to download and cache (using your browser) individual pages from our website.
3. This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.
4. Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.
5. Our website cannot be placed within the frame-set of another site.
6. Third parties are not allowed to “deep ink” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.
7. The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.
COPYRIGHT
1. All content, databases, graphics, buttons, icons, logs, layouts and look & feel are the copyright of BB Plastics Ltd, unless expressly acknowledge as otherwise.
2. The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.
REASONABLY FORESEEABLE LOSSES
1. BB Plastics Ltd will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at the time the contract between you and us was made.
2. All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.
3. BB Plastics Ltd does not exclude or limit liability for death or personal injury caused by the negligence or breach of duty by us, our employees or officers.
SEVERABILITY
The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
WAIVER
Failure by BB Plastics Ltd to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.
ENTIRE TERMS & CONDITIONS
These Terms & Conditions shall be interpreted, construed and enforced in accordance with English Law and shall be subject to the exclusive jurisdiction of the English courts.
Yours statutory rights are unaffected.
Our contact details are as follows:
E-mail: info@bbplastics.co.uk
Telephone:
From within the UK: 01305590013
International: 0044 1305590013
Registered Office: 6 Great Weston Terrace Weymouth Dorset DT4 7LU
Company Registration No: 6508596
