PAYMENTS
We accept payment by PayPal or by Cheque or Postal Order.
Please make sure that the address to which you want your order delivered is noted correctly on Buyers records in EBay. We cannot change an address once an order is placed on EBay.
Once you place an order, you are binding into a legal contract. So please do not buy unless you intend to complete the purchase.
All orders must be paid within 48 hours. An unpaid item case will be opened after 48 hours for all unpaid items.
POSTAGE (UK ONLY)
Goods are despatched to the Buyer’s address in EBay records.
Although we ship very fast we do not guarantee specific date or day for delivery as that is in the hand of Royal Mail or the delivery company used.
Special Delivery can be arranged for an additional cost and must be paid for at the time of purchase. There is no Special Delivery service or courier service on Saturdays, Sundays or Bank Holidays.
The FREE postage rate offered on this listing is Royal Mail 2nd class post. 1st class post is offered on the listing for items needed sooner than 6 working days.
If you buy in multiple transactions your postage costs will be higher and overpaid postage will not be refunded due to the additional fees we incur for multiple transactions. To obtain the benefit from postage discounts or capped postage (where offered) you must use the ADD TO BASKET icon.
Please note that some orders may be sent in more than 1 parcel.
DISPATCH AND DELIVERY (UK ONLY)
We aim to dispatch all orders paid for by 1pm on the same day, otherwise orders will be dispatched on the following working day. If your order is urgent please email us and we will do our best to dispatch your items sooner.
All Ebay delivery dates are ‘ESTIMATES’ they are not actual or guaranteed delivery dates. To avoid disappointment and to ensure buyers receive their items in good time, we advise all buyers allow the following number of days for delivery:
2nd class post – please allow up to 3 to 6 working days from date of dispatch for delivery. If items are needed sooner please pay for 1st class postage.
1st class post – please allow up to 3 working days from date of dispatch for delivery. If items are needed sooner please pay for Next Day Delivery.
Next Day Delivery – orders paid for by 12pm will be dispatched the same day (Monday to Friday excl bank holidays), orders paid for after 1-00pm will be dispatched the following workingday. Please email us for a quote.
UNDELIVERED OR RETURNED PARCELS
For all parcels that are returned to us by the Royal Mail as undelivered because no one was at home, or the buyer failed to contact the Royal Mail to have the parcel re-delivered or collected, we will refund the price of the product only and not the postage charges as they would have been paid.
If the item was with free Post & Packaging Charges, we will deduct 20% from the total price to cover post and packaging charges and refund the remainder.
MOBILE PHONE & IPAD USERS
Items purchased with the EBay app, will have to be purchased separately, because you cannot 'ADD TO BASKET' therefore you won't benefit from postage discounts or capped postage (where offered) and overpaid postage WILL NOT be refunded, due to the additional PayPal fees we incur for multiple transactions. If your using an iPod/mobile phone please access EBay via the internet, NOT the Ebay app, then you can 'ADD TO BASKET' and pay in one transaction and you will benefit from capped postage (where offered).
ITEMS NOT RECEIVED
Most parcels are received within the time specified on the listing, if you do not receive your items within this time please check with your local delivery office, as Royal Mail DON'T always leave a card when they attempt to deliver. We will always ask you to check your sorting office and confirm the name and address on the order before sending out replacements or issuing a refund. We will check the sorting office ourselves wherever possible, if your parcel is there we will not resend, or issue a refund until the parcel is returned back to us. We will not issue replacements or refunds until our recommended number of delivery days has passed.
