Picture 1 of 1
![Effective Customer Care by Pat Wellington (Paperback, 2010), NEW, FREE SHIPPING - Picture 1 of 1](https://i.ebayimg.com/images/g/Pc4AAOSwsFpWSMUa/s-l500.jpg)
Picture 1 of 1
![Effective Customer Care by Pat Wellington (Paperback, 2010), NEW, FREE SHIPPING - Picture 1 of 1](https://i.ebayimg.com/images/g/Pc4AAOSwsFpWSMUa/s-l500.jpg)
Effective Customer Care by Pat Wellington (Paperback, 2010), NEW, FREE SHIPPING
AU $23.25
Approximately£12.17
Condition:
Postage:
Located in: Footscray, VIC, Australia
Delivery:
Estimated between Thu, 27 Jun and Tue, 9 Jul to 43230
Returns:
Payments:
Shop with confidence
Seller assumes all responsibility for this listing.
eBay item number:172299617557
Item specifics
- Condition
- ISBN
- 9780749459970
- EAN
- 9780749459970
- Publication Year
- 2010
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Effective Customer Care
- Item Height
- 216mm
- Publisher
- Kogan Page Ltd
- Item Width
- 140mm
- Subject
- Marketing
- Item Weight
- 187g
- Number of Pages
- 144 Pages
About this product
Product Information
Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty...and thus increase profits. You will find out what really goes through a customer's mind when they look to purchase a product or service, and what might turn them away without you even realising it. If you have to handle complaints or problem solve you will be shown a robust and systematic approach to reduce these occurrences. In servicing your customer you will often need to get cooperation from others within your organisation, be it members of your team or those in other departments. Effective Customer Care will show you how to do this. And finally, you will learn how to ensure that you keep your customers loyal, and build an ongoing business relationship with them. Pat Wellington includes every aspect of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; motivate team members to offer a value added service to customers; improve the level of service offered; get a better level of service from internal customers and build long term relationships with customers and suppliers. It is written without jargon and includes international case studies from UK, Scandinavia, USA the Gulf and Singapore.
Product Identifiers
Publisher
Kogan Page Ltd
ISBN-13
9780749459970
eBay Product ID (ePID)
103967690
Product Key Features
Publication Name
Effective Customer Care
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2010
Type
Textbook
Number of Pages
144 Pages
Dimensions
Item Height
216mm
Item Width
140mm
Item Weight
187g
Additional Product Features
Series Title
Creating Success
Country/Region of Manufacture
United Kingdom
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:172299617557
Post to me
Item location:
Footscray, VIC, Australia
Posts to:
Worldwide
Excludes:
Afghanistan, Anguilla, Belarus, Bolivia, Botswana, Central African Republic, Chad, Comoros, Djibouti, Ecuador, Guinea-Bissau, Guyana, Haiti, Libya, Madagascar, Moldova, Mongolia, North Korea, Reunion, Russian Federation, Rwanda, Sierra Leone, Somalia, Suriname, Svalbard and Jan Mayen, Syria, Trinidad and Tobago, Tunisia, Venezuela, Wallis and Futuna, Yemen
Postage and packaging | To | Service | Delivery*See Delivery notes |
---|---|---|---|
AU $26.00 (approx £13.61) | United States | Australia Post International Standard | Estimated between Thu, 27 Jun and Tue, 9 Jul to 43230 |
Dispatch time |
---|
Will usually dispatch within 1 working day of receiving cleared payment. |
Taxes |
---|
Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Returns policy
After receiving the item, cancel the purchase within | Return postage |
---|---|
30 days | Buyer pays for return postage |
Refer to eBay return policyopens in a new tab or window for more details. You're covered by the eBay Money Back Guaranteeopens in a new tab or window if you receive an item that is not as described in the listing.
The buyer is responsible for return postage costs.
Return policy details |
---|
Returns accepted |
Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. Find out more about your rights as a buyer and exceptions.
Payment details
Payment methods
Registered as a private seller
Thereby, consumer rights stemming from EU consumer protection law do not apply. eBay buyer protection still applies to most purchases.
Seller Feedback (7,114)
6***m (743)- Feedback left by buyer.
Past 6 months
Verified purchase
Super speedy shipping, great packaging, item as described, great price! Perfect! Thank you so much! Highly recommended seller!
m***_ (306)- Feedback left by buyer.
Past 6 months
Verified purchase
Excellent communication from the seller. I received the item when I was told I would, and it was as described. I would highly recommend this seller and would buy from this seller again.
_***e (655)- Feedback left by buyer.
Past 6 months
Verified purchase
Great seller! Carefully packed and quickly shipped, the item arrived in the listed condition.
Product ratings and reviews
More to explore:
- Pat Chapman Non-Fiction Paperback Fiction & Books,
- Non-Fiction Ships Paperback Fiction & Books,
- Pet & Animal Care Paperback Antiquarian & Collectable Books,
- Non-Fiction Paperback Fiction & Animal Care Books,
- Pet & Animal Care Paperback Illustrated Antiquarian & Collectable Books,
- Non-Fiction Gluten-Free Cooking Paperback Fiction & Books,
- Ships Monthly Magazines,
- Shipping Today and Yesterday Magazines,
- Pat Chapman Cookbooks Fiction & Non-Fiction Books,
- Custom Car Magazines