1. PAYPAL
If You purchase using Your PayPal account please be aware that due to PayPal rules We will ONLY despatch goods to Your registered and confirmed PayPal address. It is Your responsibility to ensure that Your delivery address is the same as the address registered with Your PayPal account. PayPal have advised us that it is possible to add an address or alter Your registered and confirmed address at Your PayPal account. If You have an 'unconfirmed' PayPal address We may write to You seeking further information and confirmation that You have authorised the transaction. If You give an e-mail address that does not match Your registered PayPal e-mail address We will ask You to reply via Your registered PayPal e-mail address. When We release a PayPal transaction We are given access to further information. Even though We have released a PayPal transaction in order that We can see all relevant information We may decide not to accept Your transaction. If We do not accept Your PayPal transaction We will fully refund the transaction. If Your online transaction shows a different address to the registered and confirmed address that We can see at PayPal We will only despatch to Your confirmed PayPal address. If We write to You and You do not respond We may hold the transaction open for 60 days.
PayPal occasionally show an error message when We release a PayPal transaction. Once we receive an error message the transaction is automatically aborted and We can no longer take any money for Your transaction. We will advise You that you need to place a new order and/or We will send You a PayPal payment request.
If You do not give any contact details when ordering online we may send Your order to the address registered at PayPal. We may write to the e-mail address registered at PayPal. If We receive no reply within 72 hours We may despatch Your order to the address which you have registered and confirmed at PayPal. If this is the wrong address We will not be liable for loss and will not refund the delivery charge if You subsequently cancel after We have despatched Your order.
2. DELIVERY & DESPATCH
FREE UK delivery is via Royal Mail 2nd Class Signed For delivery which will require a signature upon delivery or collection from Royal Mail. We retain records of all purchases and returns. All goods are individually weighed before despatch. If You have supplied an email address We will always advise You that Your order has been dispatched. In the event that no one is available to sign for the order, the goods will then be held at a local branch office, and a card will usually be left advising You of where to collect or how to arrange a redelivery. If You do not receive Your order and You do not receive the aforementioned card within five days of being advised that Your order has been dispatched You are advised to contact Us. Goods will be held by Royal Mail for a specific length of time. After this time the goods will then be returned to ActiveGPS.co.uk but, due to the complexities of external delivery agencies, it can take several weeks for goods to actually be received by Us. If You do not collect Your goods or rearrange a delivery Royal Mail will not return the goods to Us until, in the case of Special Delivery, at least 15 working days have elapsed. Royal Mail will not act upon our instructions. It is in Your interest to collect the goods or rearrange delivery or tell Royal Mail that You do not want the goods. As long as the goods are still awaiting collection or redelivery at the Delivery Office You can still opt to collect them or arrange to have them delivered to the address on the delivery label. We will not therefore offer a refund until the goods are returned to Us. We retain records of all purchases and returns. If Your order is returned to Us because You did not accept delivery or did not collect from a delivery office You will be liable for any return charges and subsequent repeat despatch to Your address or an alternate address. If We dispatch Your order to the address given by You when ordering and Your order is returned as undelivered and You subsequently cancel Your order we will not refund the delivery charge. If You have placed an order but it has not arrived within a reasonable time You must contact Us. If You do not contact Us We will assume that the goods have arrived. If You contact Us more than 60 days after We have advised You that Your order has been despatched We will not be liable for any lost or undelivered item/s.
3. RECEIPT
Your receipt forms part of the address label contained within a plastic document holder. If You discard the outer packaging along with Your receipt and subsequently request a receipt We reserve the right to charge a £5.00 administration fee - We will send a duplicate receipt via e-mail. If You require a duplicate paper copy the adminstration fee including delivery via Royal Mail will be £7.50. Occasionally we may arrange for Your order to be despatched direct from the UK manufacturer or official distributor. In this instance Your receipt will be despatched separately.
4. ACCEPTANCE OF ORDER
The acceptance of Your order and the completion of the contract between Us will take place on despatch to You of the products ordered unless We have notified You that We do not accept Your order or You have cancelled the order. In certain circumstances we may have accepted Your cancellation but may still despatch the goods. If this happens You should refuse to accept the goods whereupon they will be returned to Us. If You accept the goods You should not use them unless You intend to pay for them. Goods should be carefully stored and returned unused in original packaging. In the event that we do mistakenly send You goods that You did not require the Sale of Goods Act 1979 allows Us to reclaim Our goods back (if they are in unused condition and still in the original packaging) or claim the full value of the goods including the post and packaging charges.
5. CANCELLATION OF ORDER
You may have a right to cancel the contract and further information is given below. You will have no right to cancel a contract when the goods that we supply are custom made, made to order (specifically Garmin BlueChart marine products), or relate to software which has been opened or activated. The Consumer Contracts Regulations cancellation period starts when We enter into a contract with You and will end 14 days after You have taken possession of the goods (or they have been accepted at Your delivery address) We are supplying You. In order to exercise your right to cancel you must inform us of your decision by a clear statement (we recommend by e-mail). We will acknowledge your cancellation and send You specific return instructions along with a unique returns number and a specific returns address which may differ from our registered office address. Please do NOT return anything until we have responded to your cancellation advice. Since a telephone message is not a durable medium we will ALWAYS request that you confirm the cancellation in writing. We are an internet reseller and request that all cancellation communication be via e-mail. If you send a letter by post this can be delayed or lost. If We do not respond to You it will because We have not received Your cancellation. It is in Your interest to be able to prove that You have cancelled the contract.
You will only have cancellation rights under the Consumer Contracts Regulations if you are a Consumer within the European Union.
If You wish to change or cancel an order You must write to Us or e-mail Us with relevant order details relating to the item(s) purchased. If the goods have already been dispatched to You, You will then have 14 days from receipt/delivery of goods to return the item/s for a full refund or exchange for an alternate item. Do NOT return anything without requesting an RMA returns number.
If You cancel Your order after the goods have been despatched You should refuse to accept the goods whereupon they will be returned to Us. Carriers may make a charge for the return of a package. This is payable by You and if not paid at time of return it will be deducted from any reimbursement made to You. If the goods are awaiting collection by You at a Royal Mail delivery office You must advise Royal Mail that You do not want the goods. If You do not do this Royal Mail will not return the goods to Us until at least 18 days have elapsed. Royal Mail will not act upon Our instructions. It is in Your interest to tell Royal Mail that You do not want the goods. As long as the goods are still awaiting collection or redelivery at the Delivery Office You can still opt to collect them or arrange to have them delivered to the address on the delivery label. We will not offer any refund until the goods are returned to Us. This paragraph applies equally to any other Courier that We or Our distributor may use.
The acceptance of Your order and the completion of the contract between Us will take place on despatch to You of the products ordered unless We have notified You that We do not accept Your order or You have cancelled the order. In certain circumstances we may have accepted Your cancellation but may still despatch the goods. If this happens You should refuse to accept the goods whereupon they will be returned to Us. If You accept the goods You should not use them unless You intend to pay for them. Goods should be carefully stored and returned unused in original packaging. In the event that we do mistakenly send You goods that You did not require the Sale of Goods Act 1979 allows Us to reclaim Our goods back (if they are in unused condition and still in the original packaging) or claim the full value of the goods including the post and packaging charges.
6. PAYMENT CHECKS
The simplest transaction occurs when the delivery name and address matches the registered credit card, debit card or PayPal address. It may delay Your order if the Delivery Address does not match the Billing Address of Your credit or debit card (or, if using PayPal the delivery address does not match Your registered and confirmed PayPal address). Our commitment in preventing fraudulent use of credit cards, debit cards and PayPal accounts means We choose to use additional, non-compulsory secure payment checks. It will delay Your order if Your bank or PayPal informs us that the address You have given does not match their records. We may validate the names, address and other details supplied. This will be checked against commercially available records, such as the electoral roll and the Royal Mail postcode database. We may choose to contact You by letter, telephone or e-mail to verify details before We are able to dispatch Your order.
7. PRODUCT SPECIFICATIONS
Manufacturers may alter specifications and/or remove features or accessories without notice. Photographs and images are only indicative of the product. A manufacturer may change the colour scheme of a product. A manufacturer may own more than one brand and the supply of compatible goods may bear a different brand name. For example: MITAC own Mio and Navman. Accessories supplied for Navman or Mio devices may bear the brand name or logo of MITAC, Mio or Navman. They may be a different colour to the original part but they are all genuine replacement products for Your device. We can only supply the available version.
A manufacturer may introduce a new product for which earlier accessories are fully compatible. These accessories may not list the latest product in the compatibility list on the packaging but rest assured that We will only supply such items if We know them to be fully compatible.
8. MAPPING SOFTWARE
A. We can only supply the mapping supplied to Us by the manufacturer. We do not make the maps. We cannot check the software. We do not have access to any authorisation servers. The manufacturer may need to remotely interrogate your device and your computer. You must contact the manufacturer to discuss any software or compatibility issues. Unless We specifically state which version of a map update is being supplied please be advised that We have no way of knowing which version is contained within a sealed packet. Garmin, for example, may update their maps (without warning) several times each year, but the packet and part number remain the same – no matter which version is within the packet. It can take several months for map surveys to be converted into mapping software data. If it is important for You to know which version will be sent to You, or even whether specific new roads are on the map, you should contact Us before purchase. Because of map royalty and copyright issues we cannot and will not accept the return of any opened software on SD card, micro SD card, DVD, CD or any other media.
B. Keep your device up to date with the latest free software downloads:
A new map update may only function with your device if you have kept your device updated with all software updates. If a map update fails to operate you must ensure that your device is fully updated by connecting your device to the manufacturers’ website.
C. You may need software on a disc that was supplied with your device:
Some map updates, such as Navman maps supplied on CD or DVD, require that you have your original software discs in order that you can install the new map installation software. If you do not your original SmartST desktop software discs you may not be able to install the map update. We do not (usually) have replacement discs if you have lost your original software. If you have opened the map we will not take it back or offer any refund.
The above is a précis of our Terms and Conditions and applies specifically to ebay and or PayPal transactions related to ebay purchases. If you purchase from our own website and wish to read our full terms and conditions they can be accessed at our website here:
http://www.activegps.co.uk/terms-conditions-activegps.htm
