Standard Terms and Conditions for Customers
1. Introduction
These Terms and Conditions apply to all sales made by MULTIDEN LIMITED through eBay to customers ( you , your ). By purchasing any item from our eBay store, you agree to be bound by these Terms. Please read them carefully before placing an order.
2. General Information
2.1. Company Details:
Business Name: MULTIDEN LIMITED
Registered Address: NR8 5FJ, Heron Road, Norwich
Company Number: 12090489
Email: multiden.ltd@outlook.com
Contact Number: +447593234361
2.2. Operating Jurisdiction:
We operate in the United Kingdom and comply with all applicable UK consumer protection laws, including the Consumer Rights Act 2015.
3. Product Information
3.1. Accuracy of Descriptions:
We make every effort to ensure that product descriptions, images, and prices listed are accurate and up-to-date. However, slight variations in colour or design may occur due to differences in display settings or manufacturing processes.
3.2. Availability:
All products are subject to availability. If an item you have ordered is out of stock, we will notify you as soon as possible, and you will have the option to wait for restocking, choose an alternative product, or receive a full refund.
4. Pricing and Payment
4.1. Prices:
All prices are listed in GBP (£) and are inclusive of VAT where applicable. Shipping costs (if any) are displayed separately and added during checkout.
4.2. Payment Methods:
We accept payments via eBay’s approved payment methods, including PayPal, credit/debit cards, and any other methods specified during checkout.
4.3. Payment Security:
Your payment information is handled securely through eBay’s payment processing system. We do not store any payment details.
5. Shipping and Delivery
5.1. Shipping Locations:
We ship to addresses within the United Kingdom. For international orders, additional shipping fees and customs duties may apply, which are your responsibility.
5.2. Dispatch Times:
We aim to dispatch all orders within 1-2 working days of receiving payment. Estimated delivery times are provided during checkout, but we cannot guarantee exact delivery dates.
5.3. Delivery Delays:
We are not responsible for delays caused by factors outside our control, such as postal strikes, customs delays, or extreme weather conditions.
6. Returns and Refunds
6.1. Returns Policy:
You have the right to return an item within 30 days of receiving it, in accordance with the Consumer Contracts Regulations 2013. To qualify for a refund, the item must be returned in its original condition, unused, and in its original packaging.
6.2. Faulty or Damaged Items:
If you receive a faulty or damaged item, please contact us within 48 hours of receipt to arrange a replacement or refund. We may ask you to provide evidence of the damage, such as photographs.
6.3. Return Shipping:
For returns that are not due to our error (e.g. change of mind), you will be responsible for the return shipping costs. In cases of faulty or incorrect items, we will cover the return postage.
6.4. Refund Processing:
Once we receive the returned item, we will process your refund within 14 days. Refunds will be issued to the original payment method.
7. Cancellations
7.1. Order Cancellation:
You may cancel your order at any time before it has been dispatched. To do so, please contact us through eBay’s messaging system. If the order has already been shipped, you may still return the item in accordance with our returns policy.
7.2. Seller s Right to Cancel:
We reserve the right to cancel any order if, for example, we suspect fraudulent activity or if there is a significant error in the product description or price.
8. Warranty
8.1. Manufacturer’s Warranty:
Some products may come with a manufacturer’s warranty. Details of any warranties will be provided in the product listing.
8.2. Statutory Rights:
These Terms do not affect your statutory rights as a consumer, including your right to goods that are of satisfactory quality, fit for purpose, and as described.
9. Limitation of Liability
9.1. Liability Cap:
Our liability for any losses you suffer as a result of us breaching these Terms is strictly limited to the purchase price of the product you purchased.
9.2. Exclusion of Liability:
We are not liable for any indirect or consequential loss or damage, such as loss of profits, goodwill, or business opportunities, arising out of or in connection with the sale of our products.
10. Privacy and Data Protection
10.1. Data Collection:
We only collect personal information necessary to process your order and communicate with you. This includes your name, delivery address, and contact details.
10.2. Data Sharing:
Your data will only be shared with third parties where necessary, such as delivery companies. We do not sell or share your data with any third parties for marketing purposes.
10.3. Compliance with GDPR:
We comply with the UK General Data Protection Regulation (GDPR) regarding the collection, storage, and use of your personal data. For more information, please see our Privacy Policy [link].
11. Complaints and Disputes
11.1. Complaints Procedure:
If you have a complaint, please contact us via eBay’s messaging system. We aim to resolve complaints within 5 working days.
11.2. Dispute Resolution:
In the event of a dispute that cannot be resolved through our complaints procedure, you may use eBay’s Resolution Centre or seek alternative dispute resolution services.
12. Governing Law
These Terms and any disputes arising out of or in connection with them are governed by the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction to resolve any legal matters.
13. Amendments to Terms
We reserve the right to amend these Terms at any time. Any changes will be effective immediately upon posting on our eBay store. Your continued use of our services constitutes acceptance of any amended Terms.
By purchasing from our eBay store, you confirm that you have read, understood, and agreed to these Terms and Conditions.
