About Us
We have one aim - to offer you the goods, prices and service you want. We are a small enough company to be able to monitor every order from the moment we receive it to the moment it reaches you, but we have the backing of multiple distributors with whom we are able to negotiate the best prices around and pass them onto our customers.
Refresh Cartridges and Refresh Play are the trading names of Refresh eCommerce Ltd.
NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER
V.A.T.
All our prices include VAT and since we ship from the UK Mainland we are able to provide a full VAT invoice for those companies who are able to claim the VAT back.
Shipping and Handling
Unless otherwise specified by the customer, the majority of items will be sent by Second Class Royal Mail postage. (Royal Mail 48)
Royal Mail currently aims to deliver 92% of items posted via this service within two working days; however we do require 14 working days to have passed before making a claim from Royal Mail and sending out a replacement.
There is an exception to this rule for particularly expensive or heavy items (1.25kg+) which will usually sent by next day courier.
We do endeavour to get all orders placed before 5:00pm sent out on a same day basis and there are few exceptions however if delivery is particularly urgent please contact us before ordering as this delivery schedule is not guaranteed.
Cancelling an order
Under UK law, you have the right to cancel the contract for your purchase within 7 working days of delivery.
To cancel a contract, write "Cancel Contract" on the back of the invoice. Package the items securely, open a returns request through 'my ebay' and follow the return instructions they give you.
Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.
You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing) When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
Delivery Schedule
We endeavour to get all orders placed before 5:00pm sent out on a same day basis with few exceptions. However, if delivery is particularly urgent please contact us before ordering, as this delivery schedule is not guaranteed.
We also close for seasonal holidays & Bank holidays.
Back Orders
If your item is not in stock, we will back order for you. We will endeavour to email you with the option to cancel your order if you would rather not wait.
Tax Charges
Refresh eCommerce Ltd VAT registration number is 819 3265 18 - VAT is calculated on all transactions at 20%. A VAT receipt will be provided with your order.
Complaints Procedure
In the unlikely event that you have a complaint concerning an order through Refresh Cartridges, please contact the Director, Chris Holgate directly via any of the means printed on the Contact Us section of the 'about us' section of ebay.
Privacy Policy
Refresh Cartridges are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
Your Information
We collect information about you for 2 reasons: Firstly, to process your order and secondly, to provide you with the best possible service. You can also be assured that:
* We will not e-mail you in the future unless you have specifically signed up to our mailing list.
* We will not supply any of your details to any third party in the future.
* The type of information we will collect about you includes your name, address, phone number, and email address.
* We will never collect sensitive information about you without your consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us and if you find any inaccuracies we will delete or correct it promptly.
Returns Policy
We offer all our customers a 30-day no quibble money-back guarantee on all our products. This does not affect your statutory rights as a consumer.
In the event of malfunction we will guarantee the product up to a maximum of one year from the date of purchase (unless expressly stated within the listing) however we reserve the right to charge the cost of the cartridge plus a handling fee if we replace a cartridge returned by a customer which is later found to be empty.
If you are not satisfied with your item, you can return it for a refund.
If you wish to return a product, please e-mail us to let us know the item is coming back to us or open a return via the ebay managed return process which we fully support. Please note that if you return an item using this method, we can only offer a refund for the item and NOT a replacement as this system does not allow any other resolution.
In a nutshell!
• We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
• The type of information we will collect about you includes your name, address, phone number & email address.
• We will never collect sensitive information about you without your consent.
• The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us and if you find any inaccuracies we will delete or correct it promptly.
• We do not send random marketing emails to personal email addresses (spam).
