Merlins Underwater Fashion Freaks (‘we’, ‘us’ or ‘our’ Muff & Muff diver) provide the services available on these websites. By using any part of these websites, completing your customer registration details with us and/or placing an order or requesting a catalogue or entering a competition on our website you agree to be bound by these terms and conditions
You should note these terms and conditions can potentially change at any time, and it is up to you to check the terms and conditions regularly before ordering any products or other services in case there have been any changes. If you do not agree with the terms and conditions set out below, you should not use or access our website.
If you have any queries relating to our terms and conditions, please contact our customer services team before placing an order.
Eligibility
To be eligible to purchase goods or services on our website or to lawfully enter into and form contacts on our website you must:
a) Be the holder of a valid debit/credit card.
b) You agree not to impersonate any other person or entity or use a false name or a name that you are not authorized to use.
You warrant that the personal information, which you are required to provide, is true, accurate and current in all respects. If your personal information changes then please notify us immediately by contacting customer services
If you are under the age of eighteen years you are not able to place an order or register to receive a catalogue or newsletter. If you are under the age of eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian.
Your Responsibility If You Break These Terms and Conditions
You agree that if you break these terms and conditions, or any liabilities incurred arising out of your use of these websites, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your account and/or personal information unless you can prove that such use was fraudulent.
We reserve the right to apply VAT on orders that have a delivery address within the European Community (EC) at the time of dispatch.
Promotional Offer Codes
We may, from time to time, as part of a promotion or for other reasons, publish offer codes e.g. money or percentages off certain of our products or the value of your shopping basket. Unless specified, these codes will solely relate to the subject of a particular promotion and are not available to be used in conjunction with any other offer, price reduction or in respect of sale or clearance merchandise and will not apply to postage and packaging charges.
The codes will only be valid from the specified start and end date. No codes will be valid for retrospective use.
Returns
Our Returns Policy above governs these
Payment Methods
We accept most major credit/debit cards. Namely Visa, MasterCard, Delta, Maestro and AMEX.
All credit and debit cards are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
Your payment card is debited as and when we take authorization for the payment.
Payment Card Validation
One of the primary methods of payment card validation is by using the Card Validation Code (CVC) which is made up of the three last numbers of the code contained on the reverse of your credit or debit card. The Card Validation Code is an authentication scheme which gives you added security against the fraudulent use of the card.
Pre-Ordering
From time to time we offer watches for sale prior to release, or when out of stock. You can register an interest for such an item by emailing your request to info@muff.co.uk. We will not charge your credit or debit card until the watch is in stock.
Delivery
We will deliver goods in accordance with the delivery option selected by you during the order process. The delivery period stated within which you receive your order is approximate. We try to maintain excellent stock levels but sometimes demand, particularly on new models and items subject to promotional offers, can take us by surprise and products become unavailable. If this is the case we will tell you as soon as possible and keep you updated as to your order status.
Products will be sent to the address given by you in your order. If your delivery address is outside the United Kingdom, you may have to pay import duties and taxes, which is levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may, from time to time, be subject to cross border inspections by customs authorities.
Legal Title
The legal title to the goods and the risk in the goods will pass to you on delivery of the goods.
Privacy Policy
Our policy is outlined in the Privacy Policy section of this website.
To read more about these please click on the appropriate link above.
Our Email Policies
We will send you e-mail relating to your account, which will include order confirmations, dispatch updates and credit card problem notifications.
In addition we will send you regular e-mail newsletters relating to new product releases or our latest offers. If you no longer wish to receive a newsletter, you can follow the ‘unsubscribe’ instructions located towards the bottom of each newsletter.
Competitions, Prize Draws & Prizes
These rules apply to all prize promotions including free draws and prize competitions and instant win offers (the "Competition/s").
From time to time we run Competitions on this website or at outside events e.g. national press or via our catalogue. If any of these competitions are subject to additional terms these will be made available at the time.
Competitions are only open to UK residents aged 18 and over.
Prizes are non-transferable, non-negotiable and no cash alternatives will be offered.
We will provide the prize, as specified, to the winning entrant. In the unlikely event the item is not available we reserve the right to substitute any prize for another prize of equal value.
NO PURCHASE NECESSARY to enter the Competitions unless otherwise stated on the promotional activity with a specific competition.
In the case of a pre-order prize draw then this will only be valid in respect of a legitimate pre-order and will only be available on one pre-order, per person, per model basis.
By entering a Competition, the entrant agrees to be bound by the rules and by any other requirements set out in the promotional material accompanying the Competition.
By entering the Competitions, the entrant agrees to the terms of our Privacy Policy.
Competition winners will be randomly selected from the entries received unless stated otherwise in the promotional material, which accompanies a Competition. Entries in the incorrect format or submitted by bulk competition entry organisations on an entrants behalf will not be considered. Entries cannot be returned.
Winners will be notified by email, post or telephone no later than seven (7) days of the draw, unless otherwise specified. Winners have five (5) business working days to respond in full to the email/phone call or another winner will be drawn.
By entering the Competition, the winner(s) consent to any publicity generated as a result of the Competition. We will consult with the winner in advance of his/her details being made available outside ourselves.
Competitions are open to all residents of the UK and worldwide, except employees of Muff Limited and their immediate families together with those of any marketing agency and anyone else who may have been used by us in the creation and administration of the competition.
The decision of the directors of MUFF Limited is final and no correspondence will be entered into. Odds of winning depend on the number of eligible entries received.
Only one entry per person. Spammers and entries received by bulk will be disqualified.
We do not accept responsibility for lost through technical fault, incomplete, illegible or other damaged entries. Proof of entry is not automatically proof of receipt.
The Competitions are conducted by ourselves, unless where specified.
Details of any winners can be obtained by contacting us whether by post or e-mail, specifying the name of the competition, within 21 days of the closing date of the competition.
We shall be permitted to exclude any entrant at any time at its sole discretion.
Suggestions, Submissions, Ideas And Testimonials
We welcome enquiries and feedback on the products and services you use or might like to purchase; however, whilst this is always appreciated we reserve the right to decline any unsolicited suggestions and ideas. Notwithstanding this policy, any suggestions and ideas, any enquiries, any testimonials, feedbacks, suggestions, ideas or other information you provide us (collectively,’ Submissions’) will be treated as non-proprietary and non-confidential.
Subject to the terms of our Privacy Policy, by transmitting or posting any Submission, you hereby grant us a non-exclusive, royalty- free, transferable and fully sub-licensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivate works from, distribute, and display and Submission in any form, media, or technology, whether known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concept or know-how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.
Inappropriate Material
You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence or give rise to a civil liability, or otherwise violate any law.
In addition to all remedies that we may have at law or in equity, if we reasonably determine you have violated or likely to violate the foregoing prohibitions, we may take any action we reasonably deem necessary to cure or prevent the violation, including the immediate removal from either website of the related materials.
Third Party Information
We cannot be held responsible for material held on third party websites or any other written material. The only prices that apply for Merlins Underwater Fashion Freaks Limited products are those stated our material. We cannot vouch for the reliability of prices stated on shopping directories or, otherwise, through any other third party material.
Intellectual Property Rights And Trademarks
‘MUFF’ And ‘MUFF Diver’ is a registered trademark of Merlins Underwater Fashion Freaks Ltd & Certain other trademarks, trade names, services marks and logos used or displayed on this website are registered or unregistered trademarks, trade names and service of Merlins Underwater Fashion Freaks Limited. Other trademarks, trade names and service marks used and displayed on this website are the registered trademarks, trade names and service marks of their respective owners. Nothing contained on this website grants or should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademarks, trade names, services marks or logos displayed on this website without our written permission or the written permission of such third party owner.
Copyright
All rights including without limitation copyright, designs, pictures, logos, photography, text and trademark rights, in the content of the www.muffuk.com web pages are owned and controlled by MUFF LTD . In accessing the our website you agree that you may only download the content or your own individual and non-commercial use. You are not permitted to copy, broadcast, store (in any medium), transmit, show or play in public, adapt or change in any way the content of www.muffuk.com web pages for any purpose whatsoever without the prior written approval of MUFF Limited.
Liability
We do not accept any liability (except as shown below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications of listed goods, products and services at any time, without notice.
If an error is discovered in the price of goods or services that you have ordered, we will inform you as soon as possible. We will be under no obligation to fulfill and order for a product or service that was advertised at the incorrect price. In the event that you order an item and the price published either website is incorrect for any reason, we will e-mail you to inform you that we have not accepted the order and that your order has been cancelled. You may re-order it if you wish. In the unlikely event that you have paid for the goods or services, in the circumstances described in this clause, we will refund you as soon as practicable. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
In the unlikely event that you receive goods or services which are different to what you ordered or which are damaged or defective, or are a different quantity to that stated when you place your order, we shall make good any shortage or non delivery (subject to availability), repair or replace any damaged or defective goods, or refund to you the amount you paid for the goods in question. This must be notified to us within 28 days either in writing or by e-mail to the addresses provided in the relevant procedures or guarantees. Please refer to the Returns sections of our website.
We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts , we cannot be held responsible or liable for any differences in the colour of the image or the actual product.
The products sold on ebay are provided for domestic and consumer use. We do not accept any liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from any claims of third parties arising out of the use of the site or for any products or services purchased from ebay.
We have taken every measure to prevent internet fraud and ensure that any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
We have no liability to you for any delay in the delivery of products or services ordered by you or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock outs, riots, civil commotion, malicious damage, explosion, governmental actions and other similar events.
We make no warranty that either website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected, or that either site or the server that makes it available are free from viruses or bugs or represents the full functionality, accuracy, reliability of either website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted though either website.
We will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
• Any economic losses (including without limitation loss of revenues, profits, contracts, business or Anticipated savings)
• Any loss of goodwill or reputation; or
• Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the terms and conditions.
The right The cancel
Under Distance selling Rules, consumers have an unconditional right to cancel an order for whatever reason, and this cancellation right starts from the moment they place the order till 7 working days after they’ve received it.
IF YOU HAVE ANY QUESTIONS PLEASE MESSAGE
YOU MAY WRITE TO US AT –
MUFF WATCHES LTD
UNIT 10 2ND FLOOR
VERULAM BUSINESS PARK
224 LONDON ROAD
HERTS
AL1 1JB
THE MUFF TEAM
