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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed, - Picture 1 of 1
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed,

omgtextbooks
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US $19.99
Approximately£15.65
Condition:
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eBay item number:186354803635
Last updated on 30 May, 2024 22:39:55 BSTView all revisionsView all revisions

Item specifics

Condition
Good
A book that has been read, but is in good condition. Minimal damage to the book cover eg. scuff marks, but no holes or tears. If this is a hard cover, the dust jacket may be missing. Binding has minimal wear. The majority of pages are undamaged with some creasing or tearing, and pencil underlining of text, but this is minimal. No highlighting of text, no writing in the margins, and no missing pages. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab
Seller notes
“Used book in good condition. Shows typical wear. Quick shipping. Satisfaction guaranteed!”
ISBN
9780974386003
Book Title
If Disney Ran Your Hospital : 9 1/2 Things You Would Do Differently
Item Length
9 in
Publisher
Health Administration Press
Publication Year
2004
Type
Textbook
Format
Hardcover
Language
English
Illustrator
Yes
Item Height
0.7 in
Author
Fred Lee
Genre
Business & Economics, Medical
Topic
Customer Relations, Hospital Administration & Care
Item Width
6 in
Item Weight
12.5 Oz
Number of Pages
215 Pages

About this product

Product Information

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 ½ principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.

Product Identifiers

Publisher
Health Administration Press
ISBN-10
0974386006
ISBN-13
9780974386003
eBay Product ID (ePID)
51450669

Product Key Features

Author
Fred Lee
Book Title
If Disney Ran Your Hospital : 9 1/2 Things You Would Do Differently
Format
Hardcover
Language
English
Topic
Customer Relations, Hospital Administration & Care
Publication Year
2004
Type
Textbook
Illustrator
Yes
Genre
Business & Economics, Medical
Number of Pages
215 Pages

Dimensions

Item Length
9 in
Item Height
0.7 in
Item Width
6 in
Item Weight
12.5 Oz

Additional Product Features

Lc Classification Number
Ra971.L442 2004
Copyright Date
2004
Target Audience
Scholarly & Professional
Lccn
2004-100061
Dewey Decimal
362.1068
Dewey Edition
22

Item description from the seller

omgtextbooks

omgtextbooks

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5.0
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  • by 2009monica4858
    01 Oct, 2019

    Very very interesting book! Everyone should read it

    Very good book!! Love how the author put it together, something everyone should read ♥️

    Verified purchase: YesCondition: Pre-ownedSold by: goodwillrs

  • by -FQZSPzTQ9O@Deleted
    07 Aug, 2006

    If Disney Ran Your Hospital

    The book was totally amazing. So many of the ideas the author had would definitely improve the hospital system. I have passed the book on to our Nurse Manager, Assistant Nurse Manager, Clinical Coordinator, and our Clinical Nurse Specialist. The author had many ideas to not only improve patient satisfaction, but how to improve staff morale. I would definitely recommend this book to all hospital personnel.

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