Definitions
‘We’, ‘The Company’ and ‘Seller’ together or separately means thetoptiles
‘Buyer’ and ‘Customer’ together or separately means the person or a group of persons or an association of persons, which accepts a quotation from the Seller to buy something, for the sale of the products or agrees to buy any product(s) from the Seller.
‘Goods’ or ‘Products’ means the Tiles and other products classified on our website, which the buyer agrees to purchase from the Company.
'Order’ and ‘Contract’ means the Order or Contract for the sale between the Buyer and the Seller and purchase of the Goods by the buyer.
‘Price’ means the price for the products excluding where applicable, packaging, carriage, insurance and applicable Taxes.
‘In writing’ means any communication by email, facsimile, postal letter and/or any comparable means of communication.
'The Company' and 'Seller' means thetoptiles
General / Online Trade Accounts
We may change these terms and conditions from time to time without giving any prior notification.
Trade accounts are available for individual companies and/or tradesperson who meet our eligibility conditions and can satisfy them within the due time period of application process. We reserve the right to issue, reject and control the trade account applications with/without producing any reason.
Company’s catalogues, price list, website and other advertising material shall not form any part of any contract between the Buyer and the Company.
Any data/brochure of the seller showing up in the Sellers lists, leaflets and different productions is accepted to be right and current, yet isn't justified by the Seller, to the extent that any such distribution has been accumulated from data provided to the Seller, either by the maker or provider of the product. The Seller acknowledges no duty regarding the precision of any such data or description.
Costs for things sold on eBay are all subject to VAT
While we always try to keep the prices of the products accurate and correct on the website, there may happen some error. In such cases our representatives will try to contact you and give you the option for reconfirming your order with the new correct prices or cancel them. If in case we fail to reach you, we’ll cancel the order. Full refunds will be paid back to the buyer in case the order is cancelled either by us or chosen by the customer.
Product prices are subject to get changed time to time and are part of the company’s policies.
No contract will and can be formed between the company and the customer on the basis company’s catalogue, price list, website or any other advertising material.
PayPal is used to accept payment and requires payment in full before goods are shipped.
If the express Terms of an agreement are in struggle with any Conditions, the Conditions will prevail.
As the quantity of tiles per square meter is nominal, the Buyer will be ensuring sufficient quantity of tiles are ordered.
Acceptance of your request and the finishing of the agreement between the Buyer and the Company will happen upon the dispatch to the Buyer of the items requested, except if we have informed you that we won't acknowledge your request, or you have dropped it.
Requests are acknowledged and guarantees for conveyance given, restrictively upon our having the option to verify the vital material and/or merchandise and without duty regarding delays emerging through dangers and vulnerabilities of production, strike, mishaps, or different causes past our immediate control.
Payment for the products will in itself establish an acknowledgment of and consent to these general Terms and Conditions.
The Company saves the privilege not to supply the Buyer at the Companies sole discretion.
Product Quality / Warranty
The company holds no responsibility for the suitability of the installation of application of the goods ordered. We are responsible only if we fail to supply to goods ordered by us that not in the conditions when the manufacturer itself failed or rejected to supply us the required products. No tiles and accessories are guaranteed against crazing.
We do not accept any liability for improper and faulty installation work of the tiles. The customer is responsible for checking the individual tiles before installing them.
Manufacturing faults, inaccuracies, or variations in the tiles supplied by us are the sole responsibility of the manufacturer only. Any such complaint will be passed on to the respective manufacturer of the tiles, which may or may not accept the claim and process and respond the claims made by the customer. Reading the disclaimer, notes, instructions, rules etc. before using or fixing the goods, is the sole responsibility of the buyer only.
Care should be taken when using any special protection, cleaning and maintenance products on the tiles to ensure that they are correct for the product and location. Buyers are urged to refer and follow the instructions and guidelines provided by the manufacturers of such products.
Delivery
The Company does not holds any liability to the Buyer, or be considered to be in breach of the Contract by reason of any delay in performing, or if any failure to perform, was due to any cause beyond our reasonable control.
Due to many reasons, the delivery agent of your order(s) will deliver the items at the nearest kerbside; we do not guarantee doorstep delivery. If the order is heavy, you need to take the tiles to your home by yourself, we do not guarantee that the delivery agent will assist you in doing so. The company does not holds any responsibility for any kind of loss caused by delay, consequences of delay, failed delivery or incorrect delivery.
Generally, the vehicle carrying your order for making the delivery is likely in most cases, might be having a comparative size of a Fire Engine, or slightly larger. It is the customer’s duty to notify the Company of any circumstances that may affect the delivery of order using a vehicle of such a size. i.e. Red Routes, Parking limitations or restrictions, Road works, Narrow roads, Gravel or uneven driveways, High rise apartments (with or without lifts), Building sites, etc. Failure to provide such relevant information to the Company before the actual delivery may result in additional costs for the re-supply being incurred by the customer and may also increase the re-delivery time.
If, because of prior notification from the customer, that a smaller vehicle or special vehicle is needed to fulfill the delivery, the company reserves the right to charge the customer for the additional costs involved.
If in case the customer cancels the order after the order is already dispatched, but before physical delivery, the customer will be expected to accept delivery of the order and take responsibility for the return of the ordered items to thetoptiles in original packaging.
The order items must arrive at us in a resalable condition, therefore the customer, before returning the goods must make sure that the packaging is suitable for the safe return of the products. The cost of any extra packaging will be the responsibility of the customer.
