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Customer Service for Dummies (For Dummies), Karen Leland, Keith Bailey, Used; Ve

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(672401)

£4.09

Condition:

Very Good

Quantity:

2 available

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Located in: London, United Kingdom

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eBay item number:196390352557

Last updated on 10 Jun, 2024 13:52:26 BSTView all revisionsView all revisions

Item specifics

Condition: Very Good: A book that has been read and does not look new, but is in excellent condition. No ... Very Good: A book that has been read and does not look new, but is in excellent condition. No obvious damage to the book cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, no underlining or highlighting of text, and no writing in the margins. Some identifying marks on the inside cover, but this is minimal. Very little wear and tear. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab

Book Title: Customer Service for Dummies (For Dummies)

ISBN: 9780764552090

Publication Year: 1999

Type: Textbook

Format: Paperback

Language: English

Publication Name: Customer Service for Dummies

Item Height: 235mm

Author: Keith Bailey, Karen Leland

Publisher: John Wiley & Sons INC International Concepts

Item Width: 189mm

Subject: Marketing

Item Weight: 737g

Number of Pages: 454 Pages

About this product

Product Information

In today's highly competitive environment, good products and good marketing aren't enough. To succeed, you also need great customer service. Quality service touches our lives in two important ways: the service we give and the service we receive. Customer Service For Dummies, 2nd Edition, brims with hot tips, techniques, and lots of suggestions for giving your customers the kind of service that you yourself would like to receive. This down-to-earth, step-by-step guide fills you in on ways to Take stock of your customer service strengths and weaknesses Commit to continuous improvement Work your way through modern-day e-mail and Internet etiquette Foster positive face-to-face and telephone service Deal with the unhappy folks among your customers Packed with practical advice for getting through the everyday challenges at work, Customer Service For Dummies, 2nd Edition, shows you how to develop your staff so that they become service heroes to their customers. This insightful resource also gives you the goods on Keeping your sanity when angry customers confront you with clenched fists or wrinkled foreheads Saying No nicely: Focusing on what you can do for the customer Tuning into body language and vocal tone Knowing the importance of both internal and external customers Achieving gold-level service at bronze-level cost Improving market share - whether the company's big, small, or in between Becoming a better customer by expressing yourself in style Although customer service basics seem so much like common sense - smile, say please, and say thank you - these gestures alone won't begin to satisfy every situation. Once you expand your definition of service, reconsider who your customers are, and develop a customer-friendly attitude, you'll be in the right place to meet your customers' expectations - and right on time to make a pleasingly positive impression!

Product Identifiers

Publisher

John Wiley & Sons INC International Concepts

ISBN-13

9780764552090

eBay Product ID (ePID)

91273228

Product Key Features

Author

Keith Bailey, Karen Leland

Publication Name

Customer Service for Dummies

Format

Paperback

Language

English

Subject

Marketing

Publication Year

1999

Type

Textbook

Number of Pages

454 Pages

Dimensions

Item Height

235mm

Item Width

189mm

Item Weight

737g

Additional Product Features

Title_Author

Karen Leland, Keith Bailey

Country/Region of Manufacture

United States

Item description from the seller

Business seller information

Greener Books

Tina Adams

60 Coronation Road

London

NW10 7PX

United Kingdom

Show contact information

:liamEku.oc.skoobreneerg@eracremotsuc

Value added tax number:

GB 919249889

Company registration number:

06280306

I certify that all my selling activities will comply with all EU laws and regulations.

CRN Number:

06280306

Seller assumes all responsibility for this listing.

eBay item number:196390352557

Last updated on 10 Jun, 2024 13:52:26 BSTView all revisionsView all revisions

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Item doesn't post to United States

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London, United Kingdom

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Return policy details
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SELLER HAS PROVIDED A PROMT SERVICE HOWEVER I FELL THE DESCRIPTION WAS WRONG. I WOULD RATE IT AS GOOD.- THE FRONT COVER WAS BADLY CREASED AND THERE WAS A SECTION OF THE BOOK WHERE THE TOP RIGHT HAND PAGE CORNERS WERE BUCKLED AND SOME FOLDED OVER. HAVING SAID THAT I WILL CONTINUE TO PURCHASE BOOKS FROM THIS SELLER BECAUSE THE PRICE SEEMED FAIR FOR THE BOOK BRARING IN MIND THAT IT WAS POSTAGE FREE.

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Customer Service for Dummies (For Dummies), Karen Leland, Keith Bailey, Used; Ve

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Business seller information

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