Picture 1 of 8
Gallery
Picture 1 of 8
IT Service Management in SAP Solution Manager by Nathan Williams
US $14.99
Approximately£11.08
Was US $19.99 (25% off)
Condition:
Very Good
A book that has been read and does not look new, but is in excellent condition. No obvious damage to the book cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, no underlining or highlighting of text, and no writing in the margins. Some identifying marks on the inside cover, but this is minimal. Very little wear and tear. See the seller’s listing for full details and description of any imperfections.
Offer ends in: 6h 23m
- Buy it nowIT Service Management in SAP Solution Manager by Nathan Williams
Oops! Looks like we're having trouble connecting to our server.
Refresh your browser window to try again.
Postage:
US $7.63 (approx £5.64) USPS Media MailTM.
Located in: Powell, Tennessee, United States
Delivery:
Estimated between Thu, 12 Jun and Wed, 18 Jun to 94104
Returns:
30 days return. Buyer pays for return postage. If you use an eBay delivery label, it will be deducted from your refund amount.
Payments:
Shop with confidence
Seller assumes all responsibility for this listing.
eBay item number:197235719372
Item specifics
- Condition
- Brand
- SAP Press
- EAN
- 9781592294404
- ISBN
- 9781592294404
- Book Title
- Service
- UPC
- 9781592294404
- MPN
- N/A
- Genre
- Management
- Topic
- IT
About this product
Product Identifiers
Publisher
Rheinwerk Publishing Inc.
ISBN-10
1592294405
ISBN-13
9781592294404
eBay Product ID (ePID)
143907551
Product Key Features
Number of Pages
903 Pages
Publication Name
Itsm and Charm in Sap Solution Manager
Language
English
Publication Year
2013
Subject
General
Features
New Edition
Type
Textbook
Subject Area
Computers
Format
Hardcover
Dimensions
Item Height
2.3 in
Item Length
9 in
Item Width
6.9 in
Additional Product Features
Intended Audience
Scholarly & Professional
Illustrated
Yes
Edition Description
New Edition
Synopsis
Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that--and this book provides everything you need to know to take advantage of it! You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time. 1. Comprehensive Introduction Learn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager. 2. Major Tools in IT Service Management Obtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more. 3. Configuration Steps Find explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system. 4. Reporting and Analytics Understand how to use key KPI-based reporting features and dashboards to monitor progress and status. 5. SAP Solution Manager 7.0 vs. 7.1 Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading. Highlights Include: Application Incident Management (AIM) Change Request Management (ChaRM) SAP CRM Web UI Application Lifecycle Management integration Roles and responsibilities End-to-end setup activities Approval management procedures Transport Management System SAP and non-SAP changes Deltas between 7.0 and 7.1 Reporting and analytics Core and extended ITSM features, • Understand how to process all of your service, problem, and change requests• Get step-by-step configuration instructions for ChaRM and Application Incident Management (the new Service Desk)• Find practical advice and best practices• Up to date for release 7.1Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that-and this book provides everything you need to know to take advantage of it! You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time.Comprehensive IntroductionLearn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager.Major Tools in IT Service ManagementObtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more.Configuration StepsFind explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system.Reporting and AnalyticsUnderstand how to use key KPI-based reporting features and dashboards to monitor progress and status.SAP Solution Manager 7.0 vs. 7.1Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading.Highlights Include• Application Incident Management (AIM)• Change Request Management (ChaRM)• SAP CRM Web UI• Application Lifecycle Management integration• Roles and responsibilities• End-to-end setup activities• Approval management procedures• Transport Management System• SAP and non-SAP changes• Deltas between 7.0 and 7.1• Reporting and analytics• Core and extended ITSM features, Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that, and this book provides everything you need to know to take advantage of it., Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that, and this book provides everything you need to know to take advantage of it! You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time. 1. Comprehensive Introduction: Learn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager. 2. Major Tools in IT Service Management: Obtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more. 3. Configuration Steps: Find explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system. 4. Reporting and Analytics: Understand how to use key KPI-based reporting features and dashboards to monitor progress and status. 5. SAP Solution Manager 7.0 vs. 7.1: Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading. Highlights Include: Application Incident Management (AIM) Change Request Management (ChaRM) SAP CRM Web UI Application Lifecycle Management integration Roles and responsibilities End-to-end setup activities Approval management procedures Transport Management System SAP and non-SAP changes Deltas between 7.0 and 7.1 Reporting and analytics Core and extended ITSM features, Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that--and this book provides everything you need to know to take advantage of it You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time. 1. Comprehensive Introduction Learn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager. 2. Major Tools in IT Service Management Obtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more. 3. Configuration Steps Find explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system. 4. Reporting and Analytics Understand how to use key KPI-based reporting features and dashboards to monitor progress and status. 5. SAP Solution Manager 7.0 vs. 7.1 Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading. Highlights Include: Application Incident Management (AIM) Change Request Management (ChaRM) SAP CRM Web UI Application Lifecycle Management integration Roles and responsibilities End-to-end setup activities Approval management procedures Transport Management System SAP and non-SAP changes Deltas between 7.0 and 7.1 Reporting and analytics Core and extended ITSM features
Item description from the seller
Seller business information
About this seller
Silver_Coins_Knives
100% positive Feedback•9.3K items sold
Registered as a business seller
Popular categories from this shop
Seller Feedback (4,836)
- 7***4 (4346)- Feedback left by buyer.Past monthVerified purchaseAwesomem!👌 At a great price & quality & as described on eBay page. Thank you for taking my offer & for a perfect 5 star ☆☆☆☆☆ smooth & fast transaction & shipment. Item well packaged & arrived safely & on time. A☆☆☆☆☆☆☆☆☆☆👌
- o***8 (267)- Feedback left by buyer.Past 6 monthsVerified purchaseLove it! Exactly as described. Packaging and shipping were good and the price was decent. Thank you seller!
- v***5 (1485)- Feedback left by buyer.Past 6 monthsVerified purchaseThe item arrived exactly as described and perfectly packaged. Great Seller!! Thank you!
More to explore:
- People Management Magazines,
- Management Today Magazines,
- Management Techniques Books,
- Personnel Management Magazines,
- People Management Magazines in English,
- Personnel Management Monthly Magazines,
- Adult Learning and University Management Book,
- Management School Textbooks & Study Guides,
- Non-Fiction Self-Management Fiction & Books,
- Non-Fiction Life Management Fiction & Non-Fiction Books
Popular categories from this shop
Seller Feedback (4,836)
- 7***4 (4346)- Feedback left by buyer.Past monthVerified purchaseAwesomem!👌 At a great price & quality & as described on eBay page. Thank you for taking my offer & for a perfect 5 star ☆☆☆☆☆ smooth & fast transaction & shipment. Item well packaged & arrived safely & on time. A☆☆☆☆☆☆☆☆☆☆👌
- o***8 (267)- Feedback left by buyer.Past 6 monthsVerified purchaseLove it! Exactly as described. Packaging and shipping were good and the price was decent. Thank you seller!
- v***5 (1485)- Feedback left by buyer.Past 6 monthsVerified purchaseThe item arrived exactly as described and perfectly packaged. Great Seller!! Thank you!