Your order
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided us when ordering. You can access and update much of the information you provided us with by using the contact us section of our web site.
Tea Inc. reserves the right to cancel orders at our discretion.
We process information about you in accordance with our Privacy Policy. Please review the terms of our Privacy Policy to check that you are happy for us to use your information in accordance with its terms. You are responsible for ensuring that all data provided by you to us is accurate.
Availability
Goods are subject to availability. Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given. Orders that include sale items may be sent incomplete if certain sale lines are out of stock. You will be refunded and you will be notified as above.
Pricing and product information
The prices for any products ordered (plus a delivery charge) will be as quoted on the Website shop. All prices are shown in £ Sterling and include VAT where applicable (note, there is no VAT on tea).
While we make every effort to ensure the accuracy of the pricing, availability and descriptions (including measurements and sizes) of products appearing on the Website shop, there may be occasions when these are not up to date and we reserve the right to change them without notice. Please be aware that the colours and appearance of our products may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery.
Ordering
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a delivery confirmation email when we have dispatched your order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.
Payment
Payment terms and conditions are in accordance with those specified in our ebay shop.
Delivery
We aim to dispatch order within 2-3 working days of you placing it and then dispatch it by your chosen delivery method. If an item is out of stock and we are unable to dispatch within five business days of you placing your order, we will advise you by email as soon as possible and offer you a full refund or partial delivery of your order. We accept no responsibility for delays in the postal system. Our carrier will make every reasonable effort to contact you to make delivery, but, if they are unable to do so, then your order will be cancelled and payment refunded to your card.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
On the basis that we have received full payment for the products ordered, ownership of an item will pass to you once we’ve delivered the item to you. When an item has been delivered, risk of damage to, or loss of, the item passes to you. We do not recommend that customers order breakable teaware items for delivery outside of the European Union and mainland UK. Whilst we take every care to ensure that deliveries are protected to prevent damage in transit, we cannot guarantee that parcels being sent to areas outside of the European Union and mainland UK will arrive in perfect condition. Please note that working days for us are Monday – Friday and do not include national UK bank holidays.
Customs
When ordering goods from outside the UK, you are responsible for ensuring compliance with the laws of the importing country and for paying all applicable customs duties, taxes and import charges.
Refunds
We operate a policy of total customer satisfaction. If you are not happy with your goods or if you have simply changed your mind, you are entitled to cancel your order and return the product(s) to us by providing us with notice of cancellation (quoting the order number) by email at any time up to 7 working days after receipt of your order. The items must be returned in saleable condition, in their original wrapping, intact and accompanied by all accessories and documentation which were part of the delivery. Orders for certain products may not be cancelled – these include: (a) products that have been clearly personalised; and (b) products that are perishable and have been opened, including all teas, infusions and food products.
We will refund any monies paid to us in respect of a cancelled order (excluding delivery charges,) within 30 days of receiving your notice of cancellation and having received the returned goods in resalable condition. You are responsible for the cost and risk of loss or damage when returning the goods. Refund of postal cost for exceptional circumstances remains at our discretion. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
None of these terms affect your legal rights and these are not diminished in any way.
Changes to these T&Cs
We reserve the right to change or remove (temporarily or permanently) the Website and these T&Cs or any part of them without notice and your continued use of the Website following any changes shall be deemed to be your acceptance of such change. Orders for products will be subject to the current T&Cs posted on the Website. Please review these T&Cs regularly to ensure you are aware of any changes made by us.
We reserve the right to remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Intellectual property
‘Tea Inc.’ is a UK registered trademark of Tea Inc. Limited. No permission is given for its use by any person and such use may constitute an infringement of our right.
The entire contents of this Website, including but not limited to: text, graphics, logos and images, are the property of Tea Inc. Limited, its suppliers or its clients and are protected by British and International copyright, trademarks, database and other intellectual property rights and laws. You may not otherwise modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the website contents without the prior express written consent of Tea Inc. Limited.
Disclaimer
We make no warranty (express or implied) that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
Liability
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed.
Company details
Registered office: 2 Cleeve House Cottages, Trowbridge Road, Seend, SN12 6PG, Wiltshire
