Terms and Conditions
This page (together with the documents referred to) tells you the terms and conditions on which we, Happy Beds, supply any of the products listed on our Ebay page. These terms and conditions only apply if you are a consumer.
You should understand that you agree to be bound by these terms and conditions by ordering any of our products. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any products from our site.
1. General
1.1 These Terms and conditions apply to all orders placed online. By placing an order with Happy Beds, you agree to abide by these conditions. Please read them carefully and contact our Customer Service team if you have any questions.
1.2 If you do not wish to comply with these terms and conditions, then you should not place an order and enter into a contract with Happy Beds.
1.3 Please note that these terms and conditions do not affect your statutory rights.
2. Service
2.1 Our Ebay store is only intended for use by people resident in the United Kingdom (mainland only), and we cannot accept orders from individuals resident elsewhere.
3. Orders and Contracts
3.1 By placing an order through our Ebay store, you warrant that:
3.1.1 You are legally capable of entering into binding contracts; and
3.1.2 You are at least 18 years old; and
3.1.3 You are resident in the United Kingdom; and
3.1.4 You are accessing our Ebay store from the United Kingdom.
3.1.5 All orders are subject to acceptance. All details supplied to Happy Beds must be true and accurate.
3.1.6 If there are any problems with your order we aim to contact you as soon as possible.
3.1.7 All Images displayed are indications of the product; some items may have slight variations in ticking and colour, usually due to varied screen resolutions.
3.1.8 If you have difficulty placing an order, please contact our sales team, who will assist you.
3.2 Errors
3.2.1 In the event that any product is displayed with an inaccurate price, we have the right to withdraw and cancel the order prior to a contract being made (please see section 3 for order contract information).
3.2.2 Any errors that have been made in the description of our products will be rectified as soon as possible.
4. Price and Payment
4.1 Prices displayed on our Ebay store are inclusive of VAT.
4.2 The total price payable for all items ordered will be debited from the account provided at the time that the order is placed once a contract has been made (see section 3 for order contract information).
4.3 We can only accept payments from U.K registered accounts.
4.4 We accept most major credit/debit cards.
4.5 All billing information given must match those held by the bank that issues the card you are paying with. Failure to supply the correct information may lead to a delay or cancellation of your order. Your order will only be processed once the payment has been authorised.
5. Goods Availability
5.1 All products and services are subject to availability and may be withdrawn at any time.
5.2 Any goods that we are unable to supply will be refunded in full, or the monies can be used for an alternative product.
5.3 Any items that are not in stock have a lead time. This lead time is an ESTIMATED time supplied to us by the manufacturer of the goods. The manufacturer aims to supply us with the goods within this time; however, this is not always possible. Where there are delays, we aim to notify you as soon as we are informed.
6. Deliveries
6.1 Deliveries (next day service is subject to availability and terms*) - if you select an express shipping option (where applicable on the listing), please note that the order cut-off time for next-day delivery is 11 am UK time.
6.1.1 All default deliveries may occur at any time of the day, with a one-man service, to the property's ground floor. The delivery is to the property's front door unless otherwise confirmed by Happy Beds in writing.
6.1.2 Please check over your items to ensure that they look to be intact before signing for them. This includes checking all the parts.
6.1.3 Notifications of claims - If your goods are damaged when you receive them, please note on the delivery sheet and refuse the items with the driver. Please contact Customer Services within 24 hours, who will be happy to rectify this problem as soon as possible.
6.1.4 Shortages - It is your responsibility to sign for the correct number of packages shown on the delivery sheet; please note any shortages and contact Customer Services within 24 hours.
6.1.5 Incorrect items - Please refuse any incorrect items and mark the delivery sheet as incorrect items. Please contact Customer Services within 24 hours.
6.1.6 Parts – Please check all parts of the order for any deficiency in quantity or damage before assembling or arranging an assembly service. We will not be responsible for any re-visit charges or wasted hours of the assembly service.
6.1.7 We offer standard, weekday delivery on all orders, except for any locations listed on our delivery policy or otherwise stated on the listing. We do not deliver to regions outside of the UK.
6.1.8 Please ensure that your property is directly accessible to a vehicle approximately the width of a fire engine. If there is no direct access for our delivery drivers, or the access is restricted for parking, the delivery may not be made, and you will be responsible for the associated carriage charges.
6.1.9 Happy Beds cannot cover any losses arising from incomplete or damaged deliveries.
6.1.10 Orders may be split and delivered on different days or times due to the nature of the product and its supplies.
6.2
6.2.1 We use a courier service for our national deliveries. Whilst they aim to deliver between the specified times, on the given delivery date, we cannot guarantee this. Happy Beds are unable to cover any loss of earnings etc., for these occasions but will do our best to get your goods to you as soon as possible.
6.2.2 All of the items are delivered with one man service to the first accessible ground floor door of the premises. The driver will not take items up steps to get to this door and is not insured to take any items into your property. If the driver agrees to help take the items inside, it is solely at their discretion and your own risk. If a lift is not available, the driver will only deliver up to the second floor.
6.2.3 With larger items, the driver may require some assistance to offload the items.
6.2.4 Please note the driver may call before turning up for delivery, but this cannot be guaranteed. However, you will be notified by the carrier service at least 24 hours prior to delivery.
6.2.5 Saturday deliveries are available without any time slots.
7. Failed delivery attempt
7.1 PLEASE DO NOT DISPOSE OF YOUR EXISTING ITEMS UNTIL YOU HAVE RECEIVED YOUR ORDER FROM US.
There are rare occasions where we may be unable to make the delivery to you on the agreed date; as such, we do not advise that you dispose of any of the items you are replacing until you have received and checked your items from us.
7.2 Although at Happy Beds, we always strive to deliver within the agreed dates and times, we occasionally come up against problems that can make this impossible. In the event that we are unable to make the delivery on the selected date, we will contact you as soon as we can to advise you and make alternative arrangements. Please be aware that, where we use a carrier, we cannot always control the delivery process and have to rely on the information we are given. Please be patient with us, and we will do our very best to assist you.
7.3 If you have supplied incorrect delivery details, we will do our best to get your items to you as soon as possible (once we have the correct information).
7.4 Please note that we cannot be held responsible for any losses arising from a late or failed delivery.
8. Deliveries to be amended:
8.1 Amendments to date/addresses before the item has been dispatched from us - Free.
9. Risk
9.1 We recommend that a responsible adult take delivery of any goods and sign for these goods on delivery. If you require the goods to be left without a signature, Happy Beds will not be held responsible for any theft or weather damage to your goods. The goods will be left at your own risk and will only be left if there is a signed and dated note, with the customer’s permission, for the driver to take. We do not recommend that your goods are left outside due to the threat of weather damage or theft.
9.2 Once delivery has been made; it is the customer's responsibility to take reasonable care of the items.
10. Faulty items
10.1 If your item develops a fault, we will deal with your complaint in accordance with your rights under the Sales of Goods Act 1978. If a mattress is deemed to have dipped, the dip needs to be equal to or larger than 2.5 inches (6 cm) for it to be considered as a fault. We require images of the fault.
10.2. Our products are covered by a 12-month Manufacturer's Guarantee, which means that for 12 months from the date of delivery, the following is applicable. If you think that your product has a manufacturing fault, please contact us as soon as possible and send images of the fault. We will judge from the photos, and if we find that the product has a manufacturer's defect, we will send you replacement parts or a replacement product.
11. Cancellation/Returns
11.1 Please check over your goods on delivery to ensure that the packing is intact and that all items appear in good condition before you sign for them. If you find your goods to be faulty, damaged or incorrect please refuse the items, sign for them as 'damaged' or 'wrong item sent' with the driver and contact Customer Services within 24 hours. If you find that your goods are damaged after you have taken delivery, we are not responsible for the damage or return request.
11.2 We ask that you inspect your goods upon delivery and prior to them being transported anywhere else.
11.3 If you ordered the wrong product, decided that you don't want the product any longer, or are not satisfied with your product for any reason (excluding manufacturing faults and not as described products) and report this, in writing, within 15 days from the date of delivery, you will be given the option to return the product to us for a refund or exchange. You must ensure that the goods are returned in their original packaging, unused and undamaged, and it is your responsibility to return the product to us and to cover any associated costs of return (please include your reference number and name on any returns). We must receive the product back within 15 days after you have informed us of your intention to return it. If these conditions are not met, we are not responsible for the return request. This policy does not affect your legal rights. If wishing to return a rolled (vacuum packed) mattress, please contact us before doing this as there are specific requirements for the packaging. If these requirements are not followed, a refund will not be authorised. If we issue a refund for a product that is not wanted by you anymore, the refund will be for the product price, not for the shipping charges.
11.4 It is your responsibility to make sure that the product (including all boxes with parts, if applicable) will fit all stairs, passages, doors, etc., until it reaches the room where you will keep it. Also, make sure there will be enough space for the (assembled) product to fit in that room. Check the dimensions on the product pages for more information. If the product doesn't fit, we are not responsible for any return requests and claims.
11.5 Before returning any goods, you must inform Customer Services (within 15 days of delivery). If you notify us after 15 days have passed since delivery, we are not responsible for the return request.
11.6 Our warehouse is open for returns Monday - Friday 8 am - 4 pm; please note that no deliveries into Happy Beds can be accepted at any other time. Happy Beds cannot be held responsible for failed deliveries made outside of this time or losses/damage caused by your carrier.
11.7 Once we have received the goods, we will inform you and arrange a refund or exchange.
Please note: refunds may take up to 14 days to process.
11.8 If you cannot arrange your own carriage, we may be able to arrange this on your behalf through our carriers. Collections from customers are available Monday - Friday and are an all-day service 8 am - 6 pm. The drivers cannot call before collection, and we cannot provide a narrower time window. Happy Beds cannot be responsible for failed or delayed collections.
11.9 Should you wish to cancel your order or return your goods due to a manufacturing fault; we will be happy to carry the associated carriage costs and make the necessary arrangements once the fault has been confirmed.
11.10 For the Return Address, please call us before arranging the return of the products. We will then issue the most appropriate address.
11.11 Refunds will only be issued once the product is received in its original condition and packaging at our warehouse.
11.12 Orders cancelled after Happy Beds has processed/dispatched the product will be considered as a return. See above for the possible charges.
12. Mattress quality after delivery
12.1 All mattresses usually take up to 6 to 8 weeks approximately to settle to their specified tension.
12.2 The two-side mattresses need to be flipped over every week for the initial 6 weeks, thereafter every 6 weeks.
12.3 The one-sided mattresses need to be rotated, so the head-end becomes the foot-end every week for the initial 6 weeks, thereafter every 6 weeks.
12.4 All mattress tensions are based on an average person weighing between 12 to 14 stones.
12.5 The natural fillings in some mattresses may give out an odour for the initial 6-8 weeks.
12.6 When opening a vacuum packed mattress, please allow up to 72 hours for the mattress to be fully expanded and also to eliminate any odours from the packaging.
