Noah Timber Terms and Conditions
When a customer purchases a product from Noah Timber, the customer is agreeing to the terms and conditions as set out below. Customers are advised to read the following terms and conditions carefully.
Our terms and conditions do not affect your statutory rights.
Our details and contact
Our contact details are as follows:-
Email:- info@noahtimber.co.uk
Telephone:- 0121 3188701
Telephone calls to and from our office are recorded. When payments are made over the telephone, we will put you on a secure line which is not recorded.
Placing your order
When placing an order, we will send a confirmation of order to you which will confirm all the details of the products you have ordered. It is the customers responsibility to check that the details including cost, measurements and specifications are correct. These are usually sent via email but can be sent out in the post upon request.
We will also give you an estimated delivery date at the point of ordering. If for some reason we cannot make this date due to extreme circumstances (for example, breakdowns, strikes, material shortages, sickness or other factors beyond our control), you will be informed either before or on the date of delivery at the earliest time and a new delivery date will be given. We may also use external couriers to send your goods to you. There will be no compensation due should your delivery be delayed.
All our pricing and charges include VAT.
We request a payment in full at the point of order.
Cancellation period and fees
At least 3 days notice for postponement or cancellation is required. If the 3 days is not met, we have the right to charge a fee which could be up to 25% of the order total. If you place and confirm your order within the 3 day period, you will automatically fall within this period and will be charged a fee should you postpone or cancel after agreeing the date.
Delivery and installation
Delivery is arranged for convenience of the company in agreement with the customer. We as a company operate throughout England and Wales and it can be difficult to give an accurate time to when the products will be delivered to you and therefore it is put as an all-day appointment. In some instances, timber will be delivered by an external courier. In order to attempt better customer service than our competitors, an estimated time will be given when we deliver the materials with our own teams. If possible, we will give a courtesy call to give notice of arrival. Although an estimated time and date is given, we cannot guarantee this time slot as delays are occasionally inevitable due to unforeseen circumstances which are beyond our control. We would not be liable for any delay or failure to delivery on the estimated date.
Deliveries come with just one team member. Customers will need to make sure that someone is present to accept delivery of the products. It is the customers’ responsibility to ensure that arrangements for t. In the event of the customer failing to keep arrangements, which makes delivery impossible, we will either drop off the product curb-side at your property or we will take the product back and redeliver at a later date. In the event of us requiring to redeliver your goods, there will be a redelivery charge of up to 50% of your order total.
We will not take responsibility for accidental damage to your property caused during the delivery process.
The delivery will be to the curb side only. You will require at least one person to accept the delivery.
It is the customers responsibility to check the order for quantity and quality upon receipt of the goods.
In the event that a customer chooses to collect or arrange their own courier – it is the responsibility of the customer and/or the courier company to check the order for quantity and quality prior to leaving site. We accept no responsibility for any items damaged in transit or reported damaged after they have left our unit.
Completion of order
Should there be any issues with the order, please let our delivery driver know and they will send images to our office. Our office will contact you prior to the delivery driver leaving your property. If no issues are raised, we will assume that the order is complete and in good condition.
If no representative or customer is present upon arrival, this will be deemed a breach of contract on behalf of the customer. In the event of the customer failing to keep arrangements, which makes delivery impossible, we will either drop off the product curb-side at your property or we will take the product back and redeliver at a later date. In the event of us requiring to redeliver your goods, there will be a redelivery charge of up to 50% of your order total.
The team will take pictures of the products at your property should the materials need to be dropped off.
Faults, shortages or defects
If there any faults, shortages or defects with the order, you will need to report these upon receipt of the product. Any issues should be reported within 24 hours. After this time, any defects would be deemed to be the responsibility of the customer.
We cannot accept any claim for loss of earnings or consequential losses should a further visit be required for any reason.
Our products and maintenance
Wood is a natural product and as such, may have inherent defects such as knots, splits and resin pockets. As wood is an organic product, it is subject to naturally occurring changes as a result from different environmental conditions. These changes include (but are not limited too) changes in colour, surface splits, cracks, warpage and shrinkage. The development and appearance of these natural properties of timber are not defects with the product itself and as such are not covered by Noah Timber. These are not seen as any reason for anyone to claim for replacements, refunds or repairs.
Any timber sizes that we show are approximations and are in metric units. The characteristics of the timber will change over time due to environment conditions.
All our images and photography used are purely for illustrations purposes only. You must be aware that all pictures that you may have seen to purchase are a variation of different styles and sizes that have been requested and so these illustrations of pictures are not the actual sizes. The actual product colours may vary; however, this will not in any way undermine the overall quality or performance of our product.
15 Year Rot Guarantee
Our timber materials are pressure treated and tanalised with Tanalith E. The preservatives protect the wood from attack by termites, other insects, fungal decay and rot for 15 years.
The guarantee does not cover splits or warping that can occur naturally over time.
Force Majeure
Force majeure is defined as any cause to our products deemed beyond our control. This includes (but is not limited to) act of God, War, Terrorism, Flood, Weather, Explosion, Natural catastrophes, Civil/military disturbances, Strikes and theft. We will not be held liable or responsible for any failure or delay in our terms and conditions if said cause is due to Force Majeure.
Additional costs
If you cancel the order within 3 working days, there will be a fee charged of 10% of your order total. If an order is cancelled within 24 hours, there is a cancellation fee of 25% of the order total.
If we are unable to deliver the goods as agreed with you, through no fault of our own, there will be a charge for us to reattend. This fee is payable by the customer prior to any attempt to re-attend. This charge is anything up to 50% of the order total value.
