Terms & Conditions of Sale
Our terms and conditions of trading do not affect your statutory rights and are subject to change at any time.
General Shipping guidance:
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their
loss or destruction.
We will aim to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed. Dispatch and delivery times and dates are for general guidance only and we are not liable for late delivery of goods caused by circumstances beyond our control. If we are unable to dispatch within the stated time frame, we will notify you. You are responsible for making appropriate arrangements to receive the goods. If our couriers are unable to deliver through no fault of ours or theirs and the parcel is returned to their depot or to us, you will be responsible for the returns and re-shipping costs.
Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery, we will provide you with a full refund.
Cancellation rights:
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods. Should you wish to cancel your order you can notify us via ebay messenger.
If you have received the goods before you cancel your contract then you must send the goods back to our specified address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our specified address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, and we have
received the goods back we will refund the payment made by you within 14 calendar days. We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation).
Returns, except in cases of right to cancellation:
We hope that every Walkin’ Wheels® buyer and their pet will be happy with their product. If you experience problems, please call or email us. Often we can help with advice or a simple adjustment. We may ask for photo’s / video of your pet using the product to help us offer the relevant advice.
If you wish to return an item in accordance with your rights then please see the return information on Ebay. You are responsible for all return shipping costs.
If there is a problem with the goods:
If you have any questions or complaints about the goods please contact us using Ebay messenger.
We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act). If you wish to exercise your legal rights to reject goods which do not conform with the Act you must post them back to us.
Tried on / Second hand goods:
Tried on / Second hand goods purchased from us are still covered by these Terms and Conditions. Any faults and/or defects will be disclosed before the sale and won’t be covered. The manufacturer's guarantee does not cover tried on / second hand goods, so they will not be under warranty beyond the initial 14 day period.
Complaints:
If you would like to express a complaint please contact us via Ebay messenger. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.
Privacy Policy:
We will only use your personal information as set out in our privacy policy. Please see the privacy policy on our website or ask us to provide you with a copy.
