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The HCAHPS Handbook 2: Tactics to Improve Qualilty and the Patient Experience b
US $11.48
Approximately£8.60
Condition:
Good
A book that has been read, but is in good condition. Minimal damage to the book cover eg. scuff marks, but no holes or tears. If this is a hard cover, the dust jacket may be missing. Binding has minimal wear. The majority of pages are undamaged with some creasing or tearing, and pencil underlining of text, but this is minimal. No highlighting of text, no writing in the margins, and no missing pages. See the seller’s listing for full details and description of any imperfections.
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Located in: Columbia, Missouri, United States
Delivery:
Estimated between Fri, 1 Aug and Thu, 7 Aug to 94104
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eBay item number:204585587771
Item specifics
- Condition
- Book Title
- The HCAHPS Handbook 2: Tactics to Improve Qualilty and the Patien
- ISBN
- 9781622180097
About this product
Product Identifiers
Publisher
T.H.E. Studer Group, L.L.C.
ISBN-10
1622180097
ISBN-13
9781622180097
eBay Product ID (ePID)
201653044
Product Key Features
Publication Year
2014
Subject
General
Number of Pages
432 Pages
Publication Name
Hcahps Handbook 2nd Edition : Tactics to Improve Quality and the Patient Experience
Language
English
Type
Textbook
Subject Area
Business & Economics, Medical
Format
Trade Paperback
Additional Product Features
Intended Audience
Trade
TitleLeading
The
Synopsis
Outpace and Outperform the Industry in Patient Experience Improvement and the HCAHPS Outcomes That Reflect It. This Revised and Updated Book Explains How. In the race to improve the patient experience, organizations coached by Studer Group have a distinct edge. They outperform the nation on HCAHPS measures by an average of 21 percentile points, outpace it in improvements at a speed of nearly 50 percent faster, and also beat the national average in every core measure. What's more, they set themselves up for quick, sustainable improvements in outcomes connected to future value-based purchasing changes. The revised new and HCAHPS Handbook - written by Lyn Ketelsen, RN, MBA; Karen Cook, RN; and Bekki Kennedy-lays out the strategy and tactics that enable them to consistently perform at such a high level. It retains the "how-to" focus that made the first edition a bestseller, while also providing fresh evidence and vital new content. This book is a valuable resource for organizations seeking to provide the exceptional quality of care their patients expect and deserve. It provides: A new section up front that functions as an HCAHPS primer - great for helping to set the right goals and getting people aligned and accountable. Vital information on the five new HCAHPS questions that became mandatory in 2013. New tactics to improve quality and patient perception of care in areas pinpointed by the new Care Transition Composite. Fresh evidence straight from Studer Group's Learning Lab on which tactics are most successful at moving metrics on all HCAHPS questions. Insights on critical tweaks you can make to refine and perfect the tactics you are already using. The HCAHPS Handbook has quickly become an authoritative resources for healthcare organizations seeking to maximize clinical quality, patient perception of care, and reimbursement. The revised and updated second edition is a can't miss resource for any organization seeking to maximize clinical quality and the patient experience... while protecting the margin that keeps you living your mission. Book jacket., Are your HCAHPS results on track? Our revised and updated version of The HCAHPS Handbook includes the newest information and the latest tactics that enable you to provide the exceptional quality of care your patients expect and deserve. With fresh evidence harvested from organizations across the nation, The HCAHPS Handbook shares proven strategies for moving metrics on all HCAHPS questions, and more importantly, how to successfully deploy the tactics that will have a lasting impact on patients and the experience of care.
Item description from the seller
Seller business information
About this seller
One Planet Books
99.2% positive Feedback•239K items sold
Registered as a business seller
Seller Feedback (44,152)
- s***n (408)- Feedback left by buyer.Past monthVerified purchaseJust as described, book was like new. Item shipped in a box, great!, however, the box was much bigger than the book with nothing to hold the book inside so it got banged around inside the box during shipping. Used boxes that fit better or packaging material.
- n***4 (76)- Feedback left by buyer.Past 6 monthsVerified purchaseAmazing seller! One Planet Books provided me with the very best value on this new, high-quality book! It's a rare find at this quality & value -- PLUS, super fast shipping! I'm totally amazed that exceptional sellers like One Planet Books still exist who truly care about the customer. Even the box that the book was packaged in was sturdy & made just for books! My book arrived in perfectly new condition & appearance, fast delivery, all-in-all the best experience I could ever hope for! THANK YOU!Troubled Memories: Iconic Mexican Women and the Traps of Representation (Gender (#196555213893)
- r***r (1)- Feedback left by buyer.Past yearVerified purchaseArrived sooner than predicted, packaged well and in decent condition. The cover and back cover are pretty beat up, but the inside is undamaged. Description was not totally accurate (for example, the page count was different--but it doesn't appear that any pages are missing), but for the price point, it can't be beat. I would definitely buy from this seller again.The Paralegal Professional (4th Edition) by Goldman, Thomas F. (#196447639550)
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Seller Feedback (44,152)
- s***n (408)- Feedback left by buyer.Past monthVerified purchaseJust as described, book was like new. Item shipped in a box, great!, however, the box was much bigger than the book with nothing to hold the book inside so it got banged around inside the box during shipping. Used boxes that fit better or packaging material.
- n***4 (76)- Feedback left by buyer.Past 6 monthsVerified purchaseAmazing seller! One Planet Books provided me with the very best value on this new, high-quality book! It's a rare find at this quality & value -- PLUS, super fast shipping! I'm totally amazed that exceptional sellers like One Planet Books still exist who truly care about the customer. Even the box that the book was packaged in was sturdy & made just for books! My book arrived in perfectly new condition & appearance, fast delivery, all-in-all the best experience I could ever hope for! THANK YOU!Troubled Memories: Iconic Mexican Women and the Traps of Representation (Gender (#196555213893)
- r***r (1)- Feedback left by buyer.Past yearVerified purchaseArrived sooner than predicted, packaged well and in decent condition. The cover and back cover are pretty beat up, but the inside is undamaged. Description was not totally accurate (for example, the page count was different--but it doesn't appear that any pages are missing), but for the price point, it can't be beat. I would definitely buy from this seller again.The Paralegal Professional (4th Edition) by Goldman, Thomas F. (#196447639550)