Delivery & Access
You must provide us with telephone numbers so that we can contact you before and on the delivery date, We cannot be held responsible for any incorrect details supplied by the buyer.
You must check your order confirmation to make sure we have your correct delivery address on the eBay order. We are not liable if this address is incorrect.
You must provide us with directions if your address is difficult to find.
You must notify us if the delivery access is difficult or delivery is to an apartment, flat or an above/below ground floor property as our insurance only covers us for a ground floor delivery.
For security reasons a signature is required upon receipt of your order, and if payment is/was by credit/debit card the card holder must be present and have a further 2 forms of identification.
Providing there is sufficient access.
Delivery to flats or above ground floor properties, delivery will be to the ground floor main entrance only, a premium can be paid on delivery to deliver your item above ground floor if there is suitable and safe access. Beyond this it's at the drivers’ discretion to complete the delivery. Please call us on 01562 744755 if you have any queries or concerns about this.
Customers will receive a telephone call or e-mail when the order has been placed to inform them of a delivery date with an AM or PM time slot. If you do not receive a telephone call or e-mail by 5pm please call our head office on 01562 744755.
Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the longest lead-time item.
It may be necessary for you accept the first delivery date offered if we are to meet any specific delivery deadlines, such as Christmas.
If you want to change or cancel your delivery date you must notify us within 4 working days before delivery as orders are collected by our carriers in advance.
If you are out when we attempt delivery you will need to pay a charge of £10-£70 (This will be decided by the discretion of the manager) depending on distance of delivery. This will need to be paid before re-delivery or will be deducted from your refund if you decide to cancel your order.
Windows/glass and doors that have to be removed to help deliver your item incurs a minimum charge of £45 cash on delivery, payable before our drivers attempt placing your item in your property. We will not be liable for any damage incurred to either your property or contents or the items that are being delivered during delivery if access is difficult.
We work hard to keep our delivery promises however delays can occur that are outside our control. SC Furniture Ltd will not be liable for any late or missed delivery or any loss of earnings.
Returns & Refunds
Notify us within 2 days of receipt.
Items must be unused so please take good care of them while they’re in your possession.
Unassembled – if a product requires assembly, please return it unassembled, back in its original box.
Return items in their original packaging.
Do not order multiple items – you will be entitled to one return per customer. For example please do not order the same or similar products in multiple colours or sizes to see which you prefer.
It is your responsibility to check sizes of your item and that there is suitable access to your property, if your item is found to have difficulty with delivery or you simply have changed your mind on the delivery day and has to be returned you are liable for the delivery cost and return cost of the item/s from £10-£120
Refunds will be processed as soon as possible after return and can take up to 14 days
You must ensure the items are wrapped and ready for collection prior to the vehicle arriving if collection has been arranged.
We will only attempt collection once. After this we will not try again and you will no longer be entitled to a refund.
Please note our returns & refunds policy does not apply to business customers
Mattresses, pillows and sofa beds are non-returnable once used
All customer made to measure orders are non-refundable.
Distance Selling Regulations
If you have ordered under the Distance Selling Regulations, you have a statutory right to cancel your order up to 14 days after delivery, and receive a full refund.
Damaged Items
If you notice any product or packaging damage please record this on the drivers’ delivery notes.
Where possible please call us whilst the driver is still there.
If items/parts have been found faulty or damaged on delivery day, we will repair/replace faulty or damaged items/parts within 14 days.
Any damaged items will be either repaired or replaced by ourselves. We may ask you to dispose of any damaged items that we are unable to collect. Please do so in a safe manor. If we have sent replacements out for damaged items and we are unable to collect it is the customer’s responsibility to dispose of the damaged item.
Risk of damage to or loss of the products shall be passed to you once you have accepted delivery.
Your statutory rights are not affected.
Faulty Items
Please report any faults to your item as soon as you notice them as we cannot accept responsibility after 2 days unless the item has not been used.
Make note of any damage to your product, property or contents incurred during delivery as we will not be responsible for any repair once you have signed our declaration form and our delivery guys have left your property.
We will require photos and we may send an independent technician to assess any faults.
At our discretion we will fix or replace any faulty item.
Your statutory rights are not affected.
Prices, Payment & Security
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus any delivery charges.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Any pricing error shall be subject to correction without liability
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering.
Clearance Items
Clearance items sold are non-returnable and do not have a guarantee.
Guarantee
All our products come with a 1 year manufacturers’ guarantee unless otherwise stated. Clearance items, and any product purchased for commercial use, are not covered by any guarantee.
Contract Cancellation
We will make every effort to fulfil your order however we reserve the right to cancel at any time and will not be liable to you or any third party
We also reserve the right to refuse any transaction for any reason or refuse service to anyone at any time at our sole discretion
If you want to change or cancel your delivery date you must notify us 4 working days before delivery as orders are collected by our carriers in advance.
Personal Details
To process your order we need to take some personal details such as your name and address and telephone numbers. This information will not be used for any marketing purposes unless you state otherwise.
Content & Company Communications
We take all reasonable care to ensure that all details, descriptions, images and prices appearing on the Website and in company communications are correct. Any typographical, clerical or other error or omission shall be subject to correction without liability.
Photographs are for illustrative purpose only and may not exactly match the product itself.
Copyright
All content on our web sites, including text and images, is protected by UK copyright law. Anyone found to be using this content without our express permission will be asked to remove it and could be prosecuted.
