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Sense and Respond : The Journey to Customer Purpose Hardcover
Free US Delivery | ISBN:140394573X
US $9.22
Approximately£6.77
Condition:
“Used book that is in excellent condition. May show signs of wear or have minor defects. 100% ”... Read moreAbout condition
Very Good
A book that has been read and does not look new, but is in excellent condition. No obvious damage to the book cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, no underlining or highlighting of text, and no writing in the margins. Some identifying marks on the inside cover, but this is minimal. Very little wear and tear. See the seller’s listing for full details and description of any imperfections.
- Buy it nowSense and Respond : The Journey to Customer Purpose Hardcover
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Free Economy Shipping.
Located in: Mishawaka, Indiana, United States
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Estimated between Tue, 17 Jun and Mon, 23 Jun to 94104
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eBay item number:226653616648
Item specifics
- Condition
- Very Good
- Seller notes
- Book Title
- Sense and Respond : The Journey to Customer Purpose Hardcover
- ISBN
- 9781403945730
About this product
Product Identifiers
Publisher
Palgrave Macmillan The Limited
ISBN-10
140394573X
ISBN-13
9781403945730
eBay Product ID (ePID)
13038861958
Product Key Features
Number of Pages
Xv, 208 Pages
Publication Name
Sense and Respond : the Journey to Customer Purpose
Language
English
Publication Year
2005
Subject
Customer Relations, Finance / General, Management
Type
Textbook
Subject Area
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.8 in
Item Weight
17.6 Oz
Item Length
9.6 in
Item Width
6.3 in
Additional Product Features
Intended Audience
Scholarly & Professional
LCCN
2005-046467
Reviews
'Sense and Respond is a key approach that overlays the supply of Managed Services. It inevitably increases value for our customers beyond that of traditional service delivery.' - Tsuneo Kato, Group VP of Global Services, Service Business Group, Fujitsu Limited 'Sense and Respond is a radical departure for the entire service sector, a dramatic shift in thinking that could revolutionise services in the same way as Six-Sigma and TQM transformed the world of production. Congratulations for this brilliant contribution - we will all benefit immeasurably.' - Roger Camrass , Director, Business Transformation Group, Fujitsu '...this pioneering approach demonstrates just what can be achieved from being truly customer-focused. The real significance of the authors' work is that it starts by understanding what the customer is trying to achieve...customer purpose...rather than from customer satisfaction or even customer delight.' - Professor Daniel T. Jones, Chairman, Lean Enterprise Academy 'In reality, this is a culture change on a massive scale in which learning is seen as central to business success. This approach transforms thinking behind the delivery of service, knowledge and innovation in organisations.' - Dr Joel Cutcher-Gershenfeld, Senior Research Scientist, MIT Sloan School of Management
Dewey Edition
22
Number of Volumes
1 vol.
Illustrated
Yes
Dewey Decimal
658.8/12
Table Of Content
PART I: RE-VIEW Competent Ideas are No Longer Acceptable Value Restoration is Not Value Creation Customer Purpose Defines Customer Value PART II: RE-MIND New World: New Theory Unlearning Organisations Purpose, Value, Action PART III: RE-INSPIRE There is No Change without Leadership Creating a Past-Less Future The Power of Possibility PART IV: RE-CREATE Not Business as Usual, A Completely Different Business Creating a Customer Value Enterprise Choice, Freedom and Power to Do What Matters
Synopsis
The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the center of the process and the organization needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues., The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.
LC Classification Number
HD28-70
Item description from the seller
Seller business information
About this seller
Better World Books
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- y***e (1043)- Feedback left by buyer.Past 6 monthsVerified purchase🏆 SUPER STAR🤩 AMAZING PHOTOS 🎯 ACCURATE DESCRIPTION ✏️ GENUINE PRODUCTS 💎 HIGH QUALITY 🍯 SUPER PRICES 💰 EASY TO WORK WITH 🍰 ECONOMY HANDLING ⏱️ FAST SHIPPING 🚀 BUBBLE PACKAGE 📦 ARRIVED WITHIN DAYS 🌎 EXCEPTIONAL COMMUNICATION 🎙️ OUTSTANDING CUSTOMER SERVICE 🛎️ GREAT SENSE OF HUMOR 🍿 TOTAL ASSET TO THE EBAY-ECO SYSTEM 🥇 SAVED SELLER 🎱 PROMT REPLY FOR RETURNS 🎯 WOULD BUY FROM AGAIN 🧲 UNDER PROMISES OVER DELIVERS ⛳️ MADE ME VERY HAPPY 🌈 LEFT POSITIVE FEEDBACK 🌼 THANK YOU! 😇 AAAA
- o***o (121)- Feedback left by buyer.Past 6 monthsVerified purchaseThe book I ordered was an excellent value and in brand new condition. It was shipped promptly and arrived before the estimated delivery date. Well packaged and in excellent condition just as advertised. Seller also included a series of interesting newspaper clippings that were relevant to the subject of the book. Awesome seller. Great communication. Will definitely do business with them again!The Killer Angels Hardcover Michael Shaara (#226608491994)
- b***b (2611)- Feedback left by buyer.Past 6 monthsVerified purchaseAnother Great eBay Seller, Great Price, As Described- Very Good Condition, The appearance of the book is good,Fast Shipping, Recommended Seller !!! A++++ 👍🏻👍🏻 ( Review based solely on The condition of the product/packaging upon arrival, Shipping Speed & Seller Communication. Item has not been used/looked completely through by the time this feedback was submitted!)
Seller Feedback (4,263,158)
- y***e (1043)- Feedback left by buyer.Past 6 monthsVerified purchase🏆 SUPER STAR🤩 AMAZING PHOTOS 🎯 ACCURATE DESCRIPTION ✏️ GENUINE PRODUCTS 💎 HIGH QUALITY 🍯 SUPER PRICES 💰 EASY TO WORK WITH 🍰 ECONOMY HANDLING ⏱️ FAST SHIPPING 🚀 BUBBLE PACKAGE 📦 ARRIVED WITHIN DAYS 🌎 EXCEPTIONAL COMMUNICATION 🎙️ OUTSTANDING CUSTOMER SERVICE 🛎️ GREAT SENSE OF HUMOR 🍿 TOTAL ASSET TO THE EBAY-ECO SYSTEM 🥇 SAVED SELLER 🎱 PROMT REPLY FOR RETURNS 🎯 WOULD BUY FROM AGAIN 🧲 UNDER PROMISES OVER DELIVERS ⛳️ MADE ME VERY HAPPY 🌈 LEFT POSITIVE FEEDBACK 🌼 THANK YOU! 😇 AAAA
- o***o (121)- Feedback left by buyer.Past 6 monthsVerified purchaseThe book I ordered was an excellent value and in brand new condition. It was shipped promptly and arrived before the estimated delivery date. Well packaged and in excellent condition just as advertised. Seller also included a series of interesting newspaper clippings that were relevant to the subject of the book. Awesome seller. Great communication. Will definitely do business with them again!The Killer Angels Hardcover Michael Shaara (#226608491994)
- b***b (2611)- Feedback left by buyer.Past 6 monthsVerified purchaseAnother Great eBay Seller, Great Price, As Described- Very Good Condition, The appearance of the book is good,Fast Shipping, Recommended Seller !!! A++++ 👍🏻👍🏻 ( Review based solely on The condition of the product/packaging upon arrival, Shipping Speed & Seller Communication. Item has not been used/looked completely through by the time this feedback was submitted!)