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1,001 Ways to Keep Customers Coming Back : Wow Ideas That Make Cu

Free US Delivery | ISBN:0761520295
Better World Books
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US $6.41
Approximately£4.74
Condition:
Very Good
“Used book that is in excellent condition. May show signs of wear or have minor defects. 100% ”... Read moreAbout condition
Breathe easy. Returns accepted.
Postage:
Free Economy Shipping.
Located in: Mishawaka, Indiana, United States
Delivery:
Estimated between Tue, 29 Jul and Fri, 1 Aug to 94104
Delivery time is estimated using our proprietary method which is based on the buyer's proximity to the item location, the delivery service selected, the seller's delivery history and other factors. Delivery times may vary, especially during peak periods.
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30 days return. Buyer pays for return postage. If you use an eBay delivery label, it will be deducted from your refund amount.
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eBay item number:226852973299
Last updated on 11 Jul, 2025 18:37:35 BSTView all revisionsView all revisions

Item specifics

Condition
Very Good
A book that has been read and does not look new, but is in excellent condition. No obvious damage to the book cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, no underlining or highlighting of text, and no writing in the margins. Some identifying marks on the inside cover, but this is minimal. Very little wear and tear. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab
Seller notes
“Used book that is in excellent condition. May show signs of wear or have minor defects. 100% ...
Publication Name
Crown Publishing Group, The
ISBN
9780761520290

About this product

Product Identifiers

Publisher
Crown Publishing Group, T.H.E.
ISBN-10
0761520295
ISBN-13
9780761520290
eBay Product ID (ePID)
242894

Product Key Features

Book Title
1,001 Ways to Keep Customers Coming Back : Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line
Number of Pages
288 Pages
Language
English
Publication Year
1999
Topic
Customer Relations, Management
Illustrator
Yes
Genre
Business & Economics
Author
Theodore B. Kinni, Donna Greiner
Format
Trade Paperback

Dimensions

Item Height
0.6 in
Item Weight
11.8 Oz
Item Length
8.4 in
Item Width
5.5 in

Additional Product Features

Intended Audience
Trade
LCCN
99-016904
Dewey Edition
21
Dewey Decimal
658.8/12
Table Of Content
Contents Foreword Acknowledgments Introduction: Keep Them Coming Back 1. Create a Better Bundle 2. Use Incentives to Drive Sales 3. Tap Into Communities of Interest 4. Stand Behind Your Work 5. Give in Order to Receive 6. Reward Every Customer 7. Special Customers-Special Rewards 8. Make It Easy 9. Go to Your Customers 10. Give Customers What They Want 11. Become a Customer Service Champ Index
Synopsis
Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer Loyalty Imagine having the customer-service secrets of the world's most successful businesses right at your fingertips . With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep their customers for life. The result is 1,001 timely, entertaining, and brilliantly inventive customer-retention ideas. Inside, you'll discover the secrets to: ·Creating products/services tailored to your customers' needs ·Recognizing and rewarding your most profitable trophy customers ·Using three kinds of guarantees to build customer trust ·Turning first-time customers into frequent buyers ·And much more!, Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer LoyaltyImagine having the customer-service secrets of the world's most successful businesses "right at your fingertips." With this book you can Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep their customers for life. The result is 1,001 timely, entertaining, and brilliantly inventive customer-retention ideas. Inside, you'll discover the secrets to: .Creating products/services tailored to your customers' needs.Recognizing and rewarding your most profitable trophy customers .Using three kinds of guarantees to build customer trust .Turning first-time customers into frequent buyers .And much more "
LC Classification Number
HF5415.335.G74 1999

Item description from the seller

Seller business information

I certify that all my selling activities will comply with all EU laws and regulations.
About this seller

Better World Books

98.8% positive Feedback•13.6M items sold

Joined Nov 2002
Registered as a business seller
Better World Books is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale ...
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Detailed seller ratings

Average for the last 12 months
Accurate description
4.9
Reasonable postage cost
5.0
Delivery time
5.0
Communication
5.0

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    Past 6 months
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    AAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii using free shipping USPS Ground Mail, Received 06/24; Paperback book in Great Condition as Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!
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    Excellent prices on used books in great condition. Shipped out quickly. Product condition is accurate to rating in listing. Thanks! NOTE: For this particular book (I ordered several), it came in a soft cover rather than hard cover as the listing stated. I contacted the seller and they responded promptly. They agreed that it was a listing error and provided me with a full refund for this book (without return required) proving they are both a responsible and trustworthy seller.
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    I recently purchased an item from this eBay seller, and I couldn't be happier with the experience. From the prompt communication to the fast shipping, everything was handled with utmost professionalism. The item arrived exactly as described and was well-packaged to ensure its safety during transit. The seller was courteous and responsive, making the entire transaction smooth and hassle-free. I highly recommend this seller to anyone looking for quality products and excellent service.
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