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Water Cooler Talk: Hydration for a Wow Customer Experience Carmen Schwab
£14.69
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Located in: Southport, United Kingdom
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eBay item number:235061389358
Item specifics
- Condition
- ISBN
- 9781491857427
- Publication Year
- 2014
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Water Cooler Talk: Hydration for a Wow Customer Experience
- Item Height
- 203mm
- Publisher
- Authorhouse
- Item Width
- 127mm
- Subject
- Marketing, Business
- Item Weight
- 145g
- Number of Pages
- 140 Pages
About this product
Product Information
Water Cooler Talk, Hydration for a WOW Customer Experience provides easy to use concepts and tools to create WOW and memorable customer experiences, internal and external, and turn water cooler conversations into a source of never ending testimonials! As it relates to the customer experience, people are far more inclined to communicate a bad experience, even the most loyal of customers as found in the COLLOQUY survey; even among consumers who are most loyal to, engaged with and willing to recommend brands they like...31% said they are far more likely to share information about a bad experience with a product or service than a good one. Tweeting, texting, chatting, face book, or emailing a bad experience has allowed customers to be far more open and instant about the encounter - not to mention quick with their word choices. With that said, the bad experiences are far more amplified than ever before! These astounding statistics should cause us to wake up and take seriously the Water Cooler talk and what it is saying about our organization, business, church and family. This book is packed with tools, ideas and concepts that you can use to enhance your water cooler conversations and create loyal and long lasting client relationships. The book is not written in chronological order, but rather independently by chapter. The purpose of the format is to provide you with eleven different customer service topics and tools that you can reflect and review at any given time. Customer Service is NOT a department, but rather an attitude and culture that all employees are responsible to uphold. Thank you for your readership. Enjoy!
Product Identifiers
Publisher
Authorhouse
ISBN-13
9781491857427
eBay Product ID (ePID)
202001129
Product Key Features
Publication Name
Water Cooler Talk: Hydration for a Wow Customer Experience
Format
Paperback
Language
English
Subject
Marketing, Business
Publication Year
2014
Type
Textbook
Number of Pages
140 Pages
Dimensions
Item Height
203mm
Item Width
127mm
Item Weight
145g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
OBuy UK Ltd.
Kamil Carman
12 Lawrence Avenue
Helensburgh
West Dunbartonshire
G84 7JJ
United Kingdom
Value added tax number:
- GB 171 6694 84
Company registration number:
- SC453448
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:235061389358
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Southport, United Kingdom
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l***c (202)- Feedback left by buyer.
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Came in great condition, just as shown in images. Dispatched quickly so a fast delivery. Great price. Overall a great transaction, really pleasent seller. Highly recommend.
j***5 (16)- Feedback left by buyer.
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The item was exactly as described in very good condition. The seller kindly contacted me to explain about a delay and I received it shortly afterwards.
u***o (322)- Feedback left by buyer.
Past 6 months
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Item arrived in good condition and just as described, very securely packaged in a double layer (luckily as the courier seemed to have attempted to ‘have a look at it’). Many thanks.