Business Policies
All orders are subject to our full terms and conditions (below). Nothing in these conditions affects your statutory rights as a consumer.
We complete our deliveries from our warehouse located in Bournemouth.
Delivery time is provided in the item description. We inform about the delivery date 2 days before.
Sofas dimensions may sometimes differ slightly from those listed in the description (+/- 5cm).
Colours might differ depending on screen settings and lighting.
All furniture purchased at our shop will be delivered to the front door of the building.
Bringing in the furniture to your house is not free and we are not responsible for any damages during bringing.
We do not offer assembly service either for upholstered or flat-packed furniture.
Before you place an order please make sure that furniture will fit into your house. This is especially important in case of large beds and corner sofas (i.e. will width of the staircase and doorframe in your house allow to carry the furniture in).
Standard conditions of sale
Definitions
"Buyer" means the person who buys or agrees to buy the Products from the Seller.
"Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
"Delivery date" means the date specified by the Seller when the Products are to be delivered.
"Products" means those goods specified.
"Price" means the price for the Products including packing and VAT.
"Seller" means Furnipol.
"Consumer" shall bear the meaning ascribed in section 12 Unfair Contract Terms Act 1977.
Conditions applicable
Nothing in these conditions shall affect the buyer’s statutory rights as a consumer.
The Seller shall sell and the Buyer shall purchase the products in accordance with any written quotation of the Seller which is accepted by the Buyer, or any written or verbal order of the Buyer which is accepted by the Seller including but not limited to orders placed using the Seller’s electronic online ordering service, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by the Buyer.
Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
If any provision of these conditions is adjudged invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected.
If the Seller does not have sufficient stock to be able to deliver the goods ordered by the Buyer then any sum paid by the Buyer will be refunded or re-credited to your account and the Seller will notify you at the address given by you in your order form. The refund will be made as soon as possible and, in any event, within 30 days of your order and the Seller will not be obliged to offer any compensation for disappointment suffered.
The price and payment
Save as provided otherwise herein the Price shall be that as stipulated in the Seller’s published price list current at the date of order of the Products. Any event of any increase in the cost to the Seller of raw materials, labour, overheads, or any increase in taxes or duties, or any variation in exchange rate the Seller may increase the Price payable under the contract upon written notice. If notice of price increase is given by the seller, the buyer shall have the right to cancel the order and receive back any sums they have paid. Notice of cancellation must be received in writing by the seller within seven days of delivery of the notice of price increase to the buyer.
Payment of the Price shall be due at the date of the delivery. Time for payment shall be of the essence. If the Buyer does not pay the Price on notification of shipment the Seller may bring an action for the Price even though property in the Products has not been passed to the Buyer. If the Buyer fails to make payment as required the Seller may suspend delivery of the Products or any further Products ordered until payment is made in full.
The products
The quantity and description of the Products shall be set out in the Seller’s quotation.
The Seller may make any changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to the Seller’s specification.
Photographs are for illustrative purpose only, and may not exactly match the product itself.
Warranties and liability
All goods supplied by the Seller come with a manufacturer’s warranty of at least 12 months unless sold as damaged or ex display.
The Seller shall provide the Buyer with such information as is required to claim under the manufacturer’s warranties. In the event of a claim, the Buyer shall in the first instance contact the Seller’s customer service department.
The Seller does not provide any warranty cover against defects in his own right.
Except where the Buyer acts as a Consumer all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or conditions of the products whether implied by statute or common law or otherwise are excluded to the fullest extent of the law.
Insofar as is permitted by law, our only liability to you under these terms and conditions will be, at our sole discretion, to make good any shortage or non-delivery, to replace or repair any goods which are received by you in a damaged or defective state or to refund to you any sums actually paid by you for the goods in question. We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control. Nothing in this Clause 5 affects your statutory rights as a consumer.
Delivery, Returns and Cancellations
Delivery cost depends on distance between the destination and our office. You can check it easily yourself. Using Google Maps, please check the distance between your postal code and our BH1 3SJ postcode, then simply select the appropriate zone from the price list in the listing description. Price of delivery may be different than stated for orders of furniture with large dimensions difference (in case of very large dimensions price may increase, in case of small furniture in packages price may be lower).
The seller should inform the buyer about the date when is he willing to deliver the goods minimum 2 working days before.
An order may be cancelled at any time between the placement of the order and 30 days following collection of the goods. An unpaid item case might be opened, the transaction will be cancelled together with closing the unpaid item case.
If the Buyer is dissatisfied with his purchase for any reason he may, within 30 days of delivery, contact the Seller’s customer service department to notify them that he wishes to return some or all items from his order. The Buyer should arrange to return the goods himself to the Supplier at his own cost. Goods must be returned to the Seller in the same condition they were in at the time of delivery to the Buyer and in their original packaging or similar. Items which are not adequately packaged at time of collection may not be collected. Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.
In case of any damage incurred during transport the base for consideration of any complaints is an email sent to us with all the details. The email has to contain information about the state of packing of the goods and pictures. We are not the producer, all the complaints must go through the producer of the furniture. That is why it may take up to 35 working days to deliver the damaged/missing parts or up to 35 working days from the time the damaged upholstered furniture are taken for fixing/replacing.
Most of the products seller needs to order from the manufacture. To make sure that buyer is willing to purchase the goods seller may ask buyer to put a non refundable deposit on it. It is in customer interest to make sure that he is sure what he wants to buy. Once buyers place the order and pays deposit the seller is placing the order with the manufacture understanding that buyer did his measurements and calculations.
Given the size and weight of goods, furniture are delivered to the building door only and there will be no taking goods upstairs.
Delivery drivers as standard will not carry items upstairs and all transportation of your goods to a location upstairs is entirely carried out at the buyer risk and discretion.
Our drivers are unaccompanied; they will not move or take away any existing goods.
Acceptance of the products
Other than where the Buyer acts as a Consumer the Buyer shall be deemed to have accepted the Products 5 working days after delivering to the Buyer.
After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the contract.
Title and risk
Risk of damage to or loss of the Products shall pass to the Buyer upon collection.
Notwithstanding any other provision herein title in the Products shall not pass to the Buyer until the Seller has received payment in full.
The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Products which remain the property of the Seller, but if the Buyer does so all moneys owing to the Seller shall (without prejudice to any other right or remedy on the Seller) immediately become due and payable.
General
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction in or unavailability of power at the Seller’s premises or its manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
Any notice required or permitted to be given by either party to the other under the conditions shall be in writing and in the case of notices to the Seller, addressed to the Seller at its registered office or in the case of notices to the Buyer, at the Buyer’s address as provided to the Seller.
Headings
The headings of the Clauses in these conditions are intended for reference only and will not affect the construction of these conditions.
Representations
No statement, description, warranty condition or recommendation contained in any catalogue, price list or advertisement or communication or made verbally by any of the Agents or Employees of the Seller shall be construed to enlarge, vary or override in any way thereof any of these conditions.
Additional costs
The Buyer agrees to pay for any loss or extra cost incurred by the Seller through the Buyers instructions or lack of instructions or through failure or delay in taking delivery or through any acts or default on the part of the Buyer, its servants, agents or employees.
