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Upstream : The Quest to Solve Problems Before They Happen by Dan Heath (2020,...
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- Buy it nowUpstream : The Quest to Solve Problems Before They Happen by Dan Heath (2020,...
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Item specifics
- Condition
- ISBN
- 9781982134723
About this product
Product Identifiers
Publisher
Simon & Schuster
ISBN-10
1982134720
ISBN-13
9781982134723
eBay Product ID (ePID)
10038515265
Product Key Features
Book Title
Upstream : the Quest to Solve Problems before They Happen
Number of Pages
320 Pages
Language
English
Topic
Organizational Behavior, Economics / General, Social Psychology, Personal Growth / Success
Publication Year
2020
Illustrator
Yes
Genre
Self-Help, Psychology, Business & Economics
Format
Hardcover
Dimensions
Item Height
1 in
Item Weight
13.9 Oz
Item Length
8.4 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Trade
LCCN
2020-276313
Dewey Edition
23
Reviews
"A sincere introduction to how readers can shape and improve the peaks in their own experiences. Infused with positivity and enthusiasm.... Readers hungry for a bigger slice of life will find this book valuable. Heuristic advice and life-affirming direction form a gratifying combination in this motivational handbook." --Kirkus, "Dan Heath has written the ultimate primer on the power of prevention, a work that deserves a prominent place on every leader's bookshelf. Packed with vivid stories and practical examples, Upstream is the rare book that can both revitalize your business and make our world a better place." --Daniel H. Pink, #1 New York Times bestselling author of When , Drive , and To Sell Is Human, " Upstream draws on examples from across the spectrum, from sport to business. But Heath is clever enough to focus on significant societal issues, such as sexual harassment, climate change, and school shootings, which gives the book a substantial feel that some more superficial problem-solving manuals lack." -- Financial Times , Best Book of the Month, "The most interesting, immediately actionable book I've read in quite a while. I walked away with new ideas for motivating employees, delighting customers, engaging students, and even planning family vacations. If life is a series of moments, the Heath brothers have transformed how I plan to spend mine." --Adam Grant, New York Times bestselling author of Give and Take , Originals , and Option B with Sheryl Sandberg, "A sincere introduction to how readers can shape and improve the peaks in their own experiences. Infused with positivity and enthusiasm . . . Readers hungry for a bigger slice of life will find this book valuable. Heuristic advice and life-affirming direction form a gratifying combination in this motivational handbook." --Kirkus, "Heath presents a convincing argument for shifting resources 'upstream' and focusing on prevention rather than cure." -- Booklist, "This terrific book is bursting with practical insights and memorable stories on every page. It's as relevant to product designers and meeting planners as it is to teachers and parents. I've already put many of its novel suggestions to work. Don't miss it." --Eric Ries, author of bestselling author of The Lean Startup , The Startup Way, PRAISE FOR THE POWER OF MOMENTS: "I read this cover to cover and learned something new on each page. Beautifully written, brilliantly researched--I'm recommending it to everyone I know!" --Angela Duckworth, New York Times bestselling author of Grit, "Psychology meets neuroscience and self-help in this engaging study by business writer Heath. . . . A smart, provocative book that guides readers to better decision-making when confronting seemingly intractable problems. " -- Kirkus Reviews, " Upstream contains research and storytelling that informs, engages and, above all, entertains. If you want to stop firefighting problems and prevent them from happening in the first place, then you should read what Dan Heath has to say." --Charles Duhigg, New York Times bestselling author of The Power of Habit and Smarter Faster Better, "[An] elegant manifesto . . . With the frenetic pace of modern life, Heath observes, it's easy to become accustomed to putting out fires instead of looking for the spark that's igniting them. . . . This is a pragmatic guide for those seeking big changes on either an individual or organizational level." -- Publishers Weekly
Dewey Decimal
658.4/03
Synopsis
Wall Street Journal Bestseller New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers. So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? Upstream probes the psychological forces that push us downstream--including "problem blindness," which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out--as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation's culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge--and forward-deploying its ambulances to stand by in those areas. Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we've forgotten that we can fix them?, New York Times bestselling author Dan Heath examines how to prevent problems before they happen, drawing on insights from his innovative behavior research, as well as hundreds of new interviews with unconventional problem solvers. Most of us spend our days handling a deluge of pressing issues. We're so accustomed to managing emergencies as they strike that we often don't stop to think about how we could prevent crises before they happen. Why stop at treating the symptoms when you could develop a cure? How many daily headaches do we tolerate because we've forgotten to fix them? Whether it's time management, supply chain logistics, or healthcare decisions, all over the world, persistent problems cost time, money, and lives. Upstream explains how to target the source of the problem rather than just reacting to it as it happens and introduces you to the thinkers who are chipping away at everyday frustrations and deep-rooted issues. One travel company saved 25 million customer phone calls every year by adding a simple step to its booking system. An insurance business, determined to help YMCAs across the country lower their number of accidental drownings to zero, has saved an untold number of lives. The LAPD track down more accurate addresses for suspects by buying access to the delivery data from local pizza shops. The CDC realized they could anticipate flu outbreaks by tracking thermometer sales in local pharmacies. Drawing on hundreds of interviews, as well as his own innovative behavior research, New York Times bestselling author Dan Heath delivers practical solutions for preventing problems rather than simply reacting to them--revolutionizing how we approach professional and personal goals in our daily lives.
LC Classification Number
HD30.23.H396 2020
Item description from the seller
About this seller
RSB Enterprises
100% positive Feedback•767 items sold
Registered as a private sellerThereby, consumer rights stemming from EU consumer protection law do not apply. eBay buyer protection still applies to most purchases.
Seller Feedback (269)
- c***m (769)- Feedback left by buyer.Past monthVerified purchaseThank you so much! Excellent Condition! Extremely fast shipping! Wonderfully packaged! Pleasure doing business with you!
- _***e (659)- Feedback left by buyer.Past 6 monthsVerified purchaseExcellent seller. Item arrived as described. I would buy from this seller again.Doll Domination by The Pussycat Dolls (CD, 2008) (#256287643675)
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Product ratings and reviews
Most relevant reviews
- 24 May, 2021
Upstream - Used book in excellent condition
Verified purchase: YesCondition: Pre-owned
- 25 Aug, 2021
To the point
Verified purchase: YesCondition: Pre-ownedSold by: plumcircle
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RSB Enterprises
100% positive Feedback•767 items sold
Registered as a private sellerThereby, consumer rights stemming from EU consumer protection law do not apply. eBay buyer protection still applies to most purchases.
Seller Feedback (269)
- c***m (769)- Feedback left by buyer.Past monthVerified purchaseThank you so much! Excellent Condition! Extremely fast shipping! Wonderfully packaged! Pleasure doing business with you!
- _***e (659)- Feedback left by buyer.Past 6 monthsVerified purchaseExcellent seller. Item arrived as described. I would buy from this seller again.Doll Domination by The Pussycat Dolls (CD, 2008) (#256287643675)
- r***d (2409)- Feedback left by buyer.Past 6 monthsVerified purchasenice item fast delivery excellent seller!!Basic Instinct (DVD, 1992) (#256372757411)