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De-Escalate: How to Calm an Angry Person in 90 Seconds or Less
US $7.42
Approximately£5.46
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A book with obvious wear. May have some damage to the book cover but the book is still completely intact. The binding may be slightly damaged around the edges but it is still completely intact. May have some underlining and highlighting of text and some writing in the margins, but there are no missing pages or anything else that would compromise the readability or legibility of the text. See the seller’s listing for full details and description of any imperfections.
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Item specifics
- Condition
- Release Year
- 2017
- ISBN
- 9781582706559
About this product
Product Identifiers
Publisher
Atria Books
ISBN-10
1582706557
ISBN-13
9781582706559
eBay Product ID (ePID)
237934688
Product Key Features
Book Title
De-Escalate : How to Calm an Angry Person in 90 Seconds or less
Number of Pages
256 Pages
Language
English
Topic
Communication Studies, Communication & Social Skills, General, Conflict Resolution, Self-Management / Anger Management (See Also Family & Relationships / Anger), Interpersonal Relations
Publication Year
2017
Genre
Family & Relationships, Language Arts & Disciplines, Self-Help, Psychology
Format
Trade Paperback
Dimensions
Item Height
0.6 in
Item Weight
7.2 Oz
Item Length
8.4 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Trade
LCCN
2017-015967
Dewey Edition
23
Reviews
De-Escalate: How to Calm an Angry Person in 90 Seconds is based, in part, on the pioneering work in listening skills by Robert Bolton, the recent advances in understanding neuroscience, and the work that Doug Noll and I have been doing in California prisons since 2010. This book explains the skills we teach, why they work, and provides concrete examples for de-escalating highly emotional people. We have seen these skills tested over and over again in many workshops and they work! Whether you are dealing with an upset child or a politically polarized family member, using these skills can keep you centered, in control, and help you move through conflict productively., The skills and techniques taught in this book and used by Douglas Noll and his colleague Laurel Kaufer, have been instrumental in transforming the lives of hundreds of female inmates in California prisons. These skills have demonstrated that when utilized as they have been taught, that they will help anyone de-escalate any argument, fight, or disagreement. I have observed the effects and benefit of using these skills within our programs. The end result was the ability to obtain resolution to many issues and bring about peace within the prisons in which they do this powerful work., The skills and techniques taught in this book and used by Douglas Noll and his colleague Laurel Kaufer, have been instrumental in transforming the lives of hundreds of female inmates in California prisons. These skills have demonstrated that when utilized as they have been taught, that they will help anyone de-escalate any argument, fight, or disagreement. I have observed the effects and benefit of using these skills within our programs. The end result was the ability to obtain resolution to many issues and bring about peace within the prisons in which they do this powerful work., "When faced with someone's anger, we're inclined to react emotionally to the words hurled at us, responding with silence or more words hurled the other way. Neither tactic works to bring understanding or peace. Douglas Noll encourages us to ignore the words and work with the emotion to "de-escalate" the destructive passion in just a few minutes. This book is written so the reader can learn to work with understanding behind the anger by ignoring the words and focusing on the emotions and reflecting them back. I'll be recommending this book to clients with troublesome teens.", Doug Noll is one of the foremost thinkers, teachers, and practitioners of conflict resolution and mediation. We've taught together for more than a decade, and I'm still learning as I watch him transform skeptical mediators, judges, and law students into conflict de-escalators. He quickly trains hard-boiled lawyers to affect label unsuspecting dinner waiters and Starbucks baristas to their amazement. They return the next day full of successful stories of developing deeper, empathic connections in seconds. In De-Escalate , Doug makes that research and practice-driven insight real through hopeful stories from the most hardened criminals. As usual, Doug spells it out so that you can de-escalate parents, supervisors, teachers, and other disputants immediately. Do yourself a favor--read the whole book. It will be another effective tool in resolving conflict., De-Escalate: How to Calm an Angry Person in 90 Seconds or Less is a ground-breaking new book on truly effective listening. Doug Noll teaches us to ignore the words of an angry person and focus only on the emotions. Using techniques that have been shown by neuroscience to quiet the emotional centers of the brain, he can teach anyone how to manage strong, angry emotions while remaining calm. Anyone can benefit from this book and Noll's ideas. Strongly recommended., "When faced with someone's anger, we're inclined to react emotionally to the words hurled at us, responding with silence or more words hurled the other way. Neither tactic works to bring understanding or peace. Douglas Noll encourages us to ignore the words and work with the emotion to "de-escalate" the destructive passion in just a few minutes. This book is written so the reader can learn to work with understanding behind the anger by ignoring the words and focusing on the emotions and reflecting them back. I'll be recommending this book to clients with troublesome teens.", Doug Noll's latest book, De-Escalate: How to Calm an Angry Person in 90 Seconds or Less , is an extremely valuable addition to the conflict resolution and peacemaking literature. Doug builds on the current knowledge and literature in the field and adds to it by revealing skills developed through his years of experience as a mediator and peacemaker. His additions are grounded in neuroscience and refined in the Prison of Peace project. Just as he and his colleague Laurel Kaufer have trained hundreds of inmates in California prisons to be peacemakers and mediators, he now is making these valuable ideas and skills available to you, the reader. You can learn how to respond to any provocation calmly and compassionately. Follow his simple, elegant, counterintuitive steps and you will transform your life and the lives of those around you.
Dewey Decimal
303.69
Synopsis
Written by award-winning author, highly experienced mediator, and co-founder of the Prison of Peace project, Douglas E. Noll, De-Escalate gives you the proven process to calm any angry person or volatile situation in 90 seconds or less. Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process--to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less--and how to apply this skill in all areas of life. We live in a more socially polarized time nationally and globally than ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people. The quick and effective techniques detailed in De-Escalate will help anyone dealing with this increase in anger from outside sources or anger in themselves. With simple, easy-to-understand steps, De-Escalate walks you through real-life examples and scenario-based conversations in order to create resolutions, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to co-exist and co-respect others in an increasingly hostile world., Insults. Disrespect. Anger. No sweat-from furious to fine in seconds. Based on Douglas Noll's practical real-world experience of a lawyer turned peacemaker and master mediator, and grounded in the latest findings in neuroscience, De-Escalate shows you how to successfully and efficiently calm an angry person in 90 seconds or less. We live in a socially polarized time, as arguments easily flare up, aggression and bullying rise, and ideological lines are drawn-dividing our families, neighborhoods, and communities. De-Escalate provides a new set of listening and communication skills that solve the problem of what to do when confronted with emotionally volatile situations and enabling you to restore peace at home, work, or anywhere. This timely and prescriptive relationship book packs a punch with precise and simple steps that anyone can adopt. Noll walks you through real-life examples and scenario-based conversations-from de-escalating angry children, romantic partners, friends, and coworkers to de-escalating yourself-and includes a chapter on "How to Be Civil in an Uncivil Society." You will have the confidence to stand in the presence of negative emotions and say exactly the right thing in exactly the right way at exactly the right moment By doing so, you will gain immense control over the quality of your life-a power you never imagined possible. Book jacket., Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in ninety seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll. We live in an increasingly divided world and most of us have encountered our fair share of aggressive people and difficult confrontations. Fortunately, we now have the tools to become peacemakers and transform emotionally volatile situations and hurt feelings to calm, non-aggressive ones. Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills, based on the latest findings in neuroscience and meditation. Along with practical exercises and scenario-based examples, each chapter focuses on specific themes, such as dealing with emotionally charged teenagers and frustrated coworkers. Additionally, Noll shares practical tips on how to be civil in an uncivil society. With De-Escalate , we can bring peace to all facets of life, cultivate healthier relationships, and participate in creating a more caring and compassionate future for us all.
LC Classification Number
BF723.A4N65 2017
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Goodwill Industries - Big Bend, Inc
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- n***b (470)- Feedback left by buyer.Past 6 monthsVerified purchaseAwesome book and a phenomenal seller! It arrived exactly as described, shipped extremely fast, and was a great value. It was packed securely and made it to me without any damage. The seller also had excellent communication. Thank you for a pleasant transaction!
- n***t (14)- Feedback left by buyer.Past 6 monthsVerified purchaseThe DVD arrived a few days after the order was placed. It was well packaged and in good condition. It was received as described, and an excellent value for the price.Bachelor Party (#256845681252)
- 0***_ (335)- Feedback left by buyer.Past 6 monthsVerified purchaseThe book was securely packed and arrived on time. Very accurately described and just as pictured. They’re in like new condition and look great! Good communication at a great price and a smooth transaction. I highly recommend. ⭐️⭐️⭐️⭐️⭐️
Product ratings and reviews
Most relevant reviews
- 16 May, 2024
Very good condition. Surprising. Very well packed. Looks like it will be a good read 
Verified purchase: YesCondition: Pre-ownedSold by: krisjibs
- 08 Jun, 2021
De-escalation for any situation!
Verified purchase: YesCondition: Pre-owned
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Goodwill Industries - Big Bend, Inc
99.7% positive Feedback•181K items sold
Registered as a business seller
Seller Feedback (60,363)
- n***b (470)- Feedback left by buyer.Past 6 monthsVerified purchaseAwesome book and a phenomenal seller! It arrived exactly as described, shipped extremely fast, and was a great value. It was packed securely and made it to me without any damage. The seller also had excellent communication. Thank you for a pleasant transaction!
- n***t (14)- Feedback left by buyer.Past 6 monthsVerified purchaseThe DVD arrived a few days after the order was placed. It was well packaged and in good condition. It was received as described, and an excellent value for the price.Bachelor Party (#256845681252)
- 0***_ (335)- Feedback left by buyer.Past 6 monthsVerified purchaseThe book was securely packed and arrived on time. Very accurately described and just as pictured. They’re in like new condition and look great! Good communication at a great price and a smooth transaction. I highly recommend. ⭐️⭐️⭐️⭐️⭐️