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Crucial Conversations: Tools for Talking When Stakes Are High, Third Edition by Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory and Joseph Grenny (2021, Trade Paperback)
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About this product
Product Identifiers
PublisherMcgraw-Hill Education
ISBN-101260474186
ISBN-139781260474183
eBay Product ID (ePID)3050398656
Product Key Features
Edition3
Book TitleCrucial Conversations: Tools for Talking When Stakes Are High, Third Edition
Number of Pages304 Pages
LanguageEnglish
Publication Year2021
TopicTraining, General
IllustratorYes
GenreBusiness & Economics, Psychology
AuthorKerry Patterson, Ron Mcmillan, Al Switzler, Emily Gregory, Joseph Grenny
FormatTrade Paperback
Dimensions
Item Height1 in
Item Weight12.6 Oz
Item Length9 in
Item Width6 in
Additional Product Features
Intended AudienceTrade
LCCN2021-027822
Dewey Edition23
Dewey Decimal153.6
Table Of ContentPreface 1 What's a Crucial Conversation? 2 Mastering Crucial Conversations PART I WHAT TO DO BEFORE YOU OPEN YOUR MOUTH 3 Choose Your Topic 4 Start with Heart 5 Master My Stories PART II HOW TO OPEN YOUR MOUTH 6 Learn to Look 7 Make It Safe 8 STATE My Path 9 Explore Others' Paths 10 Retake Your Pen PART III HOW TO FINISH 11 Move to Action 12 Yeah, But 13 Putting It All Together Notes Index
SynopsisThis New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversationespecially difficult onesleads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: Respond when someone initiates a Crucial Conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again.
LC Classification NumberBF637.C45
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Ratings and reviews
Most relevant reviews
- 26 Jan, 2025
Great quality!
Item as described!Verified purchase: YesCondition: New
- 19 Feb, 2024
Great practical tools to use
This is very practical in all business interactions todayVerified purchase: YesCondition: New
