ONLINE TERMS AND CONDITIONS
No statement or condition of sale contained within these terms affects or restricts your statutory rights as defined under The Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013.
All orders for goods accepted by Rimmers Music Limited are accepted subject to the following conditions, which shall form part and govern the contract of sale. Acceptance of goods by the customer shall be deemed to be acceptance of these conditions of sale unless the customer notifies the vendor in writing within 14 days of receipt of this letter or delivery of goods. Any term sought to be imposed by a customer either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of Rimmers Music has authority to vary these conditions.
We store the content of this contract and will send you the details of your order via email. You can find the terms here at all times. The details about your recent orders can be found in your customer login.
TERMS OF PAYMENT
For orders placed using Credit or Debit cards, the payment will be debited immediately after an order is placed. The company reserves the right not to accept payment by credit or debit card. Cheques must be cleared before delivery of goods, which takes 7-10 days, therefore direct bank transfer is recommended when payment by card is not possible or not accepted. The company only accepts purchase orders on 30 day credit terms from recognised educational establishments and government departments. Goods remain the property of the company until paid for in full and the company reserves the right not to dispatch goods until cleared funds have been received. Online finance is provided by V12 Retail Finance, which is owned by Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office One Arleston Way, Solihull B90 4LH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
SHIPMENT OF ORDERS
The company shall not be bound by a contract of sale until the goods have been received by the customer. As indicated on the returns and delivery page, delivery dates are provided as an estimate only - we will use our best endeavours to comply with the date named for delivery. Many products are held in stock by us, but in some cases the date stated is an estimate of the time it will take to order the item from the manufacturer and deliver it to the customer. We reserve the right to part ship orders but will not charge more than the total advertised delivery price for delivery of the order in full.
GOODS DAMAGED IN TRANSIT
Any goods received by the customer that have suffered damage in transit must be reported to the company as soon as possible, and at the latest within 48 hours of receiving the goods. The company will collect damaged goods from the customer and deliver replacement goods as quickly as possible at its own expense. The company is unable to accept any responsibility for goods damaged in transit if the customer reports the damage more than 48 hours after receiving the goods.
CANCELLATION OF ORDERS
The customer has a 14 day cooling off period from the day after the day on which they received the goods. During this period the customer has the right to cancel an order for items purchased from our website in writing. Orders can be cancelled by emailing us at returns@rimmersmusic.co.uk. If you wish to cancel your order you may wish to fill in our Rimmers Music Cancellation Form. A copy can be downloaded below so you can then return/cancel your order with the minimum of fuss if you have changed your mind. A copy of the cancellation form is also supplied with your order email. The form can also be downloaded from here : rimmersmusic.co.uk/Rimmers_Music_Order_Cancellation_Form.pdf Please note cancelled items must be returned to us within 14 days after giving notice of cancellation.
If you cancel this contract you will need to cover the cost of delivery or make arrangements to return the items to us. We recommend that you use the original packaging where possible and use a tracked method. If you do not have the original packaging all items must be sent using appropriate packing material to prevent the items getting damaged or scratched. Rimmers Music is unable to accept responsibility for any item that is damaged due to insufficient packaging. Please note your refund may be refused if the item is not packaged correctly.
With regard to software and digital item sales the right to cancel and return is lost if the digital content or software is used by the consumer by downloading/installing or registering the data.
Some items are only eligible for cancellation if they are returned to us unused and sealed in the original packaging, and in the case of software, unregistered. These items include:
Software
CDs & DVDs
Headphones and In-ear Monitors
Earplugs and Ear Protection
Mouthpieces, Reeds etc… for Woodwind and Brass instruments
Mouth / Lip Care Products
We are unable to accept returns of any custom items. Exceptions may only be possible with our prior agreement and may be subject to a cancellation fee.
We may cancel any order placed by a customer prior to the goods being received by the customer if we are no longer able to supply the item, there has been a significant price change of the item, or if we suspect the transaction is fraudulent. If an order is cancelled by us, any monies paid by the customer will be refunded in full.
14 DAY RETURN POLICY
This policy gives the customer the right to cancel an order for an item purchased from our website by emailing us at returns@rimmersmusic.co.uk.
Delivery/collection charges will need to be met by the customer, however we do provide a collection service for which the cost is dependent on the item size and weight.
Some items are only eligible for the 14 day return polcy if they are returned to us unused and sealed in the original packaging, and in the case of software, unregistered. These items include:
Software
CDs & DVDs
Headphones and In-ear Monitors
Earplugs and Ear Protection
Mouthpieces, Reeds etc… for Woodwind and Brass instruments
Mouth / Lip Care Products
We are unable to accept returns of any custom items. Exceptions may only be possible with our prior agreement and may be subject to a cancellation fee.
CUSTOMER RETURNS:
Your statutory rights state that a return request may be made within 14 days from the day after the day on which you receive the goods.
When we receive returned goods they will be inspected to ensure all manuals, accessories, free items and any other components are within the returned package and that the customer has taken reasonable care of the goods and also taken reasonable care to ensure the goods are appropriately packaged for safe transportation back to us. If the vendor receives goods that have not had reasonable care taken, we will need to charge the customer a fee equivalent to the reduction in the value of the goods. If the goods have missing manuals, accessories, free items or any other components, the company shall charge the customer the cost of the missing items. These costs will be deducted from any refund that is due to the customer.
DEFECTIVE GOODS WITHIN GUARANTEE:
All products carry a minimum 1 year guarantee with others having up to 10 years guarantee.
If you have an item that becomes faulty within the first 30 days of your ownership we will collect the item/s from your original delivery address at our expense.
If you have an item that becomes faulty after the first 30 days the customer will be responsible for the collection/delivery costs. However we are able to arrange the service, costs are dependent on the size/weight of the item/s.
This warranty excludes items that have become defective due to miss use, accidental damage or any reason other than manufacturing fault. If an item is found to be without fault on its return to Rimmers Music, then we will return the item to you, but you will be responsible for the re-delivery charge.
LIABILITY
The Company cannot be liable for loss of business or income due to shipment delays under any circumstances. Whilst we make every effort to ensure that goods supplied correspond to in every respect with the specification or description provided as the case may be, we cannot be responsible for minor variations in specification, and no such minor variation shall be the subject of any claim against the Co
