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The Zappos Experience by Joseph Michelli Audiobook MP3-CD (Unabridged) Inspire..

Night Owl Books and Art
(2436)
Registered as a business seller
US $6.55
Approximately£4.84
(US $6.55 / Unit)
Condition:
New
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Postage:
US $4.47 (approx £3.30) USPS Media MailTM.
Located in: Tacoma, Washington, United States
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Estimated between Fri, 25 Jul and Mon, 28 Jul to 94104
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eBay item number:266331275758

Item specifics

Condition
New: An item that is still in its original shrink wrap from the manufacturer and the original ...
Case Type
Plastic Slipcover
Signed
No
Custom Bundle
No
Book Series
N/A
Narrative Type
Nonfiction
Intended Audience
Young Adults, Adults
Type
Audiobook
Era
2010s
Personalized
No
Features
MP3-CD
Run Time
6.5 Hours
Country/Region of Manufacture
United States
Narrator
Joseph Michelli
ISBN
9781480595910

About this product

Product Information

ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience , explains how Zappos does it--and how you can do it in your industry. The Zappos Experience takes you through--and beyond--the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years--with almost no advertising. Michelli breaks the approach down into five key elements: * Serve a Perfect Fit--create bedrock company values* Make it Effortlessly Swift--deliver a customer experience with ease* Step into the Personal--connect with customers authentically* S T R E T C H--grow people and products* Play to Win--play hard, work harder When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can't help but succeed. Zappos has woven these five key components into a seamless strategy that's the envy of business leaders. Now that strategy is yours. With The Zappos Experience , Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it.

Product Identifiers

Publisher
Brilliance Publishing, Inc.
ISBN-10
1480595918
ISBN-13
9781480595910
eBay Product ID (ePID)
202469443

Product Key Features

Publication Year
2014
Topic
Leadership, Corporate & Business History
Book Title
Zappos Experience : 5 Principles to Inspire, Engage, and Wow
Language
English
Genre
Business & Economics
Author
Joseph A. Michelli
Format
CD Mp3

Dimensions

Item Height
0.5in
Item Length
6.8in
Item Weight
3.2 Oz
Item Width
5.2in

Additional Product Features

Intended Audience
Trade
Dewey Edition
23
Number of Volumes
1 Vol.
Dewey Decimal
658.8/72
Edition Description
Unabridged Edition

Item description from the seller

Seller business information

About this seller

Night Owl Books and Art

100% positive Feedback6.6K items sold

Joined Apr 2012
Usually responds within 24 hours
Registered as a business seller
At Night Owl Books and Art we specialize in Antique, Vintage, Collectible, and Contemporary Books as well as fun Home and Gift treasures. Fast, Carefully Packaged Items for Safe Shipping! We ship in ...
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Detailed seller ratings

Average for the last 12 months
Accurate description
5.0
Reasonable postage cost
4.9
Delivery time
5.0
Communication
5.0

Seller Feedback (2,484)

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  • *****- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Was initially in good condition in the photos and was packaged well enough, but during transit I can only assume a postal worker just fully stepped on the corner of the jewel case. CD plays perfectly and the seller included a cheerful little message on the item, which I did enjoy very much. Happy to have this CD back in my collection :)
  • *****- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Got the book as described and even with a little note from the seller! Got it for a great value. Packaged well! Shipped quick! Arrived late but that was because of the actual postal service lol
  • *****- Feedback left by buyer.
    Past 6 months
    Verified purchase
    The book shipped out very fast, was extremely well packaged, and it arrived with a really sweet note from the seller. The seller’s pictures were extremely helpful in showing the condition of the book so there were no surprises when it arrived. I wouldn’t hesitate to do business with this wonderful seller.