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I have two of these and installation was fairly straightforward using the installation booklet and the YouTube video. Setting up tags for one was easy, less so for the second, which may be due to the Conexis app. which has known bugs. I've linked mine to a smart alarm using the modules, and this works well with notifications. Build quality of the lock is high. I suggest Yale need to invest more in the App.
Verified purchase: Yes | Condition: Pre-owned
At first sight this lock is very impressive and easy to fit. It initially worked well until I wanted to delete a key fob. That's when everything went to pot. This is due to the app software which really lets it down and to the internal connection between internal and external backplates which is very flimsy. Be aware that in the app "key" means "lock". Therefore if you try to delete a key thinking you are deleting a card, fob or mobile key, you're not. You're deleting the lock itself and your mobile app and the lock will then not recognise each other. And you can't just re-add the lock as first advised by Yale helpline (though to be fair the helpline was very responsive ). On contacting them a second time a second agent confirmed it would need a factory reset which involves removing the inner backplate and disconnecting the flimsy connection. I had trouble removing the connection and must have damaged it somehow, though how is not visible. Now deadlock does not work, the tamper alarm keeps going off and batteries get red hot, so probably a short somewhere. I'll wait a year or so to see if the design and app improve before trying one of these again.Read full review
Verified purchase: Yes | Condition: New
This is very much a "curate's egg" - good in parts. On the good side, it seems to be very robust and well-made, it is well-packaged and comes with a comprehensive range of adapters for different doors. It works! - so far, reliably. On the down side, it is quite fiddly to fit, and one would do well to study the several videos that are available on-line before attempting it. It is BIG! Especially the inside unit. But the worst aspect is the app used to set it up and control it. The instructions are basic and incomplete and the operation of the lock using a mobile phone is so fiddly, it would be quicker with a key. Finally, given that the lock costs between £200 and £250, it seems ludicrously stingy to supply just one card and one fob with it. For heaven's sake, surely Yale could have afforded to be a bit more generous!Read full review
Verified purchase: No
Easy to fit. Works well for most parts. There is a bug that won't let me add any keys or tags, but I can connect smartphones to it fine. Initially a bit anxious to leave the house with only my phone to unlock it but so far it has been very reliable. Particularly so with the z wave module and smart things integration. So far so good.
Verified purchase: Yes | Condition: Pre-owned
Was a bit of a fiddle to get phones paired, but it seemed like a good solid piece of equipment. However, we’ve found it can take quite a while to recognise you’re trying to open it and sometimes takes 2 or 3 attempts before it will lock (when you lift the handle). It has now randomly started putting itself into the installer mode (with the purple light) which would allow someone else to add themselves to our users! We’ve had it for 2 weeks and have decided it’s not safe to keep persevering and are going to go back to a basic lock again. A total waste of time and money
Verified purchase: Yes | Condition: New
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