Returns Policy and Warranty Information
All of our appliances come with a United Kingdom Functional Warranty. This warranty is usually for a 12 month period (unless otherwise stated in the item description). This warranty is a domestic warranty only (No Commercial Warranty - excludes Items in our Commercial Section)
Items listed in our Commercial Section come with at least a 12 month Commercial Warranty (unless otherwise stated in the description).
When an item is delivered to you, you are asked to FULLY inspect the item before accepting it. For Large items you will be given ample time by the delivery driver to do this and then asked to sign a delivery note. Please FULLY read this note prior to signing it. It is important to do this as we will not enter into negotiations regarding cosmetic marks after this note has been signed. For small items we must receive notification ASAP after delivery and within 48 hours of receipt.
If the item is under its warranty period and the item is faulty, we will fully cover all parts and labour costs or supply an alternative product or refund. This decision will remain at the companies discretion.
Items deemed to be misused or tampered with will have their warranty classed as void .
Depending on the item and nature of the fault, a repair may be carried out on your own premises or at our dedicated repair facility. This will be at the companies discretion.
The company bears no liability or responsibility for faulty plumbing or connections.
The company does not accept any liability implied or otherwise for loss of earnings, due to delays on delivery. You should accept that delays can occur for many reasons such as traffic incidents and weather delays prior to ordering. You should not book any tradesmen or fitters to attend until you receive the appliances
The company does not accept any liability for property damage as our delivery service is doorstep only . The couriers will assist on occasion but only after a site survey. They may take appliances to your room of choice but this is entirely at your own risk. If this is not acceptable, please do not ask them to assist.
Cancellations
Under the Consumer Rights Act 2015 you have the right to cancel the order within 14 days of receipt.
If the item has already been delivered it must be unused and in its original packaging with all accessories included. If you require us to collect the item then we will charge carriage at our standard rate.
Our current standard rates are £30 for small items and £50 for larger appliances.
DELIVERY INFORMATION
STANDARD HOME DELIVERY
FREE Standard Home Delivery is available on most purchases. This excludes Ireland, Highlands and Islands.
The cut off point for delivery estimates is before 2pm. Add an extra day to the estimates if ordering after this time
Standard Delivery for smaller items (up to 25kg) takes 3 – 5 working days.
Standard Delivery for Large Appliances takes 3 – 7 working days.
Our Standard delivery is an ALL DAY delivery service normally between the hours of 7am - 7pm. The time of day cannot be booked.
DELIVERY EXCLUSIONS: Scottish Highlands and Islands of Scotland. All Offshore deliveries including Northern Ireland, Isle of Man, Isle of Wight and Isles of Scilly. We are happy to quote you our delivery costs to the areas not covered by our Free Standard Delivery service - Call 01606 598072 and we can give you the current courier shipping rates.
DELIVERY OF SMALL ITEMS
Smaller Items such as Hobs, Cooker Hoods and Microwaves amongst others. These items must be under 25kg - Everything else is classed as Large
Standard Delivery (FREE) This will occur from Monday – Friday between 8am to 6pm. Delivery will take between 3-5 working days.
Express Delivery (+£10.00) This will occur from Monday – Friday between 8am to 6pm. Delivery will take between 24-48 Hours.
Delivery of Your Parcel
Your order will be delivered by one of our authorised Parcel Couriers. We will only deliver goods to the address on the order. All items delivered will require you or someone responsible to sign for the delivery.
If you are not in, the courier will leave a card. Please either re-arrange your delivery with the courier or arrange a collection from their local depot as detailed on the card. If this is not done ASAP the item will be returned to us and a re-delivery charge will apply.
Signing for your Goods
Please inspect goods and packaging on delivery Any damage to the packaging or product must be noted on the delivery note and notified to our customer services team (by email) within 48 HOURS from delivery. Missing or incorrect items or any other issues with your order must be noted on the delivery note before signing and you must notify us (by email) within 48 HOURS from delivery. Claims for damage after this time cannot be accepted.
IMPORTANT: Please open all packaging carefully - we recommend that you keep the original packaging for a period of time in case the item needs returning.
DELIVERY OF LARGE ITEMS
Large Appliances, accessories and heavy and/or valuable items are delivered to your home by one of our Specialist Delivery Companies.
Standard Delivery (FREE): Monday – Friday between 7am to 8pm. Delivery will take between 3-7 working days.
Express Delivery (+£30.00): Monday – Friday between 7am to 8pm. Delivery will take between 1-3 working days.
Delivery Booking Process:
On the day of order (or next working day if after 16:00 or during a weekend day or public holiday), you will be contacted by one of our delivery team. Please leave a number you can easily be contacted on with your order. Failure to supply this number may lead to delays. Our delivery team will then contact you to book a suitable delivery slot depending on the service you have selected.
PLEASE NOTE: Our delivery is to the doorstep only. Our couriers are very helpful and may help take to your room of choice, but only if there is suitable easy access and assistance available. They will make this decision at the premises after a brief survey of the environment. Please call ASAP if this affects your order.
Signing for your Goods:
Please inspect goods and packaging on delivery. Any damage to the packaging or product must be noted on the delivery note and notified to our customer services team (by email) within 48 HOURS from delivery. Missing or incorrect items or any other anomalies with your order must be noted on the delivery note before signing and you must notify us (by email) within 48 HOURS from delivery. Claims for damage after this time cannot be accepted.
IMPORTANT: Please open all packaging carefully - we recommend that you keep the original packaging for a period of time in case the item needs returning.
OTHER INFORMATION
Damages: It is important to unpack and check your goods before you sign and accept them. If you discover any damage, you can either reject the delivery OR you must make a note of such on the couriers consignment note before you sign for and accept the goods. Please notify us in writing immediately or no later than 2 days from delivery. We are unable to accept any liability for damage or loss after this time.
Incorrect Delivery: If we supply you with a product other than the one ordered, it is important to notify us of any incorrect goods supplied within 2 days from delivery. We will be happy to collect and exchange for the correct model provided the returned item is complete and as new with box and packaging.
Goods Lost in Transit: Once we have given you a dispatch and expected delivery date, it is important to notify us of undelivered goods within 2 days from the expected delivery date.
Our Delivery Companies will hold orders for no more than 5 working days - after which if they are unable to deliver to you (due to no fault of ours or our delivery company), they will return the goods back to us and any associated delivery / return / re-delivery costs charged to you
Damage to your Property: Whilst the delivery is to doorstep only, the couriers are normally helpful and can assist to room of choice. However, this will be at your own risk and claims for damage cannot be accepted should you ask them to assist by moving an item into your property in such a way. If this is not acceptable, please do not ask them to bring the item in.
Additional Storage: We only hold orders at our Winsford Warehouse for a maximum of 4 weeks without charge. There is a weekly charge of £20 per week after this.
