We aim to deliver your order to the delivery address you have requested in your order, in a timely fashion; if you would like an update on your order’s expected delivery date, please contact us or refer to the tracking number provided.
All orders are delivered in a high-quality presentation box and fully insured during their journey to you. We will package & dispatch your order within 24 hours (unless otherwise stated), upon clearance of payment, Monday to Saturday.
Next-day delivery is free with all UK orders over £75, via Royal Mail Special Delivery.
Standard delivery is free with all UK orders over £30, via Royal Mail
For all engraved, customised or bespoke orders a delivery date will given.
Express shipping is free with all International orders over £500, via DHL Express. International orders with be delivered with DHL Express, usually taking between 3 to 10 working days.
All orders will be fully tracked and insured during their journey. Ownership and risk of the merchandise will pass to you, the customer, on delivery.
If you have any special delivery instructions or requests, please contact us. Orders will only be posted to the delivery address given upon checkout.
If for any reason you are not completely satisfied with your purchase then you may return your item to us within 30 days of the purchase date. Please see our returns policy for more information.
1. Terms
By purchasing from Walker & Willow, on eBay, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from purchasing from Walker & Willow. The materials contained on our website are protected by applicable copyright and trademark law.
2. Use Licence
Permission is granted to temporarily download one copy of the materials (information or software) on Walker & Willow's website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Walker & Willow's website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.
This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Walker & Willow at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
The materials on Walker & Willow's website are provided on an 'as is' basis. Walker & Willow makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Walker & Willow does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall Walker & Willow or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Walker & Willow's website, even if Walker & Willow or a Walker and Willow authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of materials
The materials appearing on Walker & Willow's website or purchased from Walker & Willow through eBay, could include technical, typographical, or photographic errors. Walker & Willow does not warrant that any of the materials on its website are accurate, complete or current. Walker & Willow may make changes to the materials contained on its website at any time without notice. However Walker & Willow does not make any commitment to update the materials.
6. Links
Walker & Willow has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Walker & Willow of the site. Use of any such linked website is at the user's own risk.
7. Modifications
Walker & Willow may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of "Address available on request" and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
This terms of service is effective as of 4 January 2021.
If you require any more information or have any questions, you can contact us through our contact page or by messaging us through eBay messenger.
Layaway Terms & Conditions, Agreements and Contact
Our PUT IT ON LAY-BUY checkout option is provided and operates in conjunction with Lay-Buy Financial Solutions Pty Ltd tasing as www.lay-buys.com. Both Walker & Willow and Lay-Buy Financial Solutions Pty Ltd have identified core principles we believe are integral and imperative for all Lay-Buy agreement deals transacted through the aforementioned checkout payment option, to be fair and reasonable per the Fair Trading Act 1999.
The following principles below therefore make up the Terms & Conditions for any Lay-Buy or Layby contract and related transaction entered into. This applies to all and any lay-by contract template utilised by both the vendor or consumer:
1. Record of Payment
A record of payments transaction history will always be available for both the merchant and buyer, recording all amounts paid to-date and the date and value of all future pending payments as per your agreed lay-by policy.
2. Storage and Identification of Lay-Buy Products
Product’s on Lay-Buy will be set aside and stored separately to other products, from the beginning of each Lay-Buy purchase and agreement. Products will be clearly identified as ‘Lay-By contract’ products by a number or some other identification.
3. Cancellation of Lay-Buy by Buyer
The buyer may cancel their LayBy agreement form at any time prior to delivery of products and on delivery of products if the products are damaged by so advising seller in writing or if seller agrees, orally.If a buyer cancels a Lay-Buy, seller will, if so requested by the seller, give the buyer a “cancellation statement” which sets out-
a) The purchase price of the products; and
b) Advise customer of the cancellation fee payable to seller under all Lay-By terms and conditions; and
c) The total amount paid under the Lay-Buy; and
d) Any amount owing to either the buyer or seller under the layby terms on the cancellation of the Lay-Buy.If seller does not accept the buyer’s oral cancellation it is obliged to give/send the buyer a duly completed Lay-By Form of Cancellation immediately.
4. Cancellation of Lay-Buy by Seller
The seller under a Lay-Buy must not cancel it unless –
a) The buyer breaches a term of the Lay-Buy; or
b) The seller stops trading; or
c) The products are no longer available
Cancellation on breach by Buyer
If a buyer has breached a term of a Lay-Buy and seller intends to cancel the Lay-Buy, before doing so seller must –
a) Give the buyer notice of seller’s intention to cancel the Lay-Buy; and
b) Allow the buyer at least 14 days within which to rectify the breach; and
c) The notice to be given has to be:I) in writing, sent to the buyer’s last known address, email and postal delivery address if possible, or, if the buyer so agrees, orally; and
II) must specify the breach of the Lay-Buy for which the Lay-Buy is being cancelled; and
III) must state the time within which the buyer must rectify the breach;
IV) must state the matters listed per below:* the purchase price of the products;
* all cancellation charges payable under the agreement; and
* the total amount paid under the Lay-Buy;
* any amount owing to either the buyer or seller under the terms of the Lay-Buy on the cancellation of the Lay-Buy.The Lay-Buy is cancelled at the end of the period specified in the notice unless the buyer rectifies the breach before then or Seller agrees not to cancel it.
6. Cancellation where business closes
If Seller under a Lay-Buy agreement proposes to stop trading before the agreement is completed, Seller must give notice of the proposal to the buyer and must either –
(a) allow the buyer 7 days within which to complete the agreement; and
(b) cancel the Lay-Buy
7. Cancellation where products not available
If the products are no longer available, Seller must cancel the Lay-Buy and refund all monies to the buyer.
8. Effect of Cancellation
Subject to the above, when a Lay-Buy is cancelled by either party, Seller must refund all money paid within 14 days less a AUD $25 cancellation fee. There are circumstances which prohibit Seller from keeping the cancellation charge. These include but are not limited to, situations where the products are damaged or not delivered or where Seller has breached a term of the Lay-Buy statement.
9. Cancellation Charges & Fees
Seller shall charge the buyer a AUD $25 cancellation fee under the terms of all Lay-Buy deals. The customer’s deposit is non-refundable, a 15% cancellation fee and 15% restocking fee will be deducted from the buyer’s monthly payments, of which have been paid; due to the loss in potential profits.
10. Banking Charges back Fees
The seller shall be entitled to pass-on to the buyer all charge back fees received by any given bank for any given customer charge back from any given Lay-Buy deal.
11. Service Fee
Seller shall not charge the customer any interest charges, membership fee or an initial service fee on any Lay-Buy sales transaction. Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com charge an admin fee, which is a once-off 1.9% of the total order value at checkout. The buyer will pay this amount to Lay-Buys at checkout at time of paying the down payment. This fee is an admin fee and is therefore not refundable.
Lay-Buy Reporting
Seller shall have reporting in place for all Lay-Buy deals covering Down Payment made, Lay-Buy period, Frequency of payments required, Payment amount required per instalment; and a full record of all payments made to-date (amount and date on which made).
13. Delivery
The seller will only dispatch the buyer product/s after receiving the final instalment payment for all Lay-Buy deals.
14. MISCELLANEOUS
14.1 This Agreement shall be binding upon, inure to the benefit of, and be enforceable by the representatives, successors and assigns of the parties hereto.
14.2 This Agreement may be amended only by a written instrument duly executed by all parties hereto.
14.3 The parties hereby represent and warrant that each of them has full legal right, power and authority to enter into this Agreement and to carry out its obligations hereunder.
14.4 This Agreement may be executed simultaneously in one or more counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument.
14.5 Article headings contained herein are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement.
This terms of service is effective as of 20 February 2021.
If you require any more information or have any questions, you can contact us through our contact page or by emailing contact@walkerandwillow.com
You can also mail us at the address below
Walker and Willow
Lytchett House, 13 Freeland Park,
Wareham Road,
Poole,
Dorset,
BH16 6FA
United Kingdom
