>>>>>>>>>>> Postage <<<<<<<<<<
If listing states "FREE Express delivery" or courier delivery, it applies to UK Mainland Zone 1 ONLY and excludes surcharge post codes and areas (stated below). For courier delivery to off shore, Scottish Highlands and overseas, postage costs and courier surcharge will apply. Next day courier delivery option to offshore, highlands and remote postcodes may take longer than the usual one working day. After receiving clear funds, we usually dispatch UK orders within one working day and international within 2 to 3 working days. In case of Royal Mail postage, no surcharge applies to UK post.
Buyers from Northern Ireland, offshore Islands and Scottish highlands, please inquire via eBay messaging before the purchase to confirm postage cost due to additional charges imposed by couriers a surcharge by the couriers may be levied to cover carriage to these areas.
The surcharge may not apply to small items being sent via Royal mail. Please email item details for postage quote. Where possible we will try our best to avoid courier service for surcharge areas. In some cases we may absorb the additional cost as a goodwill gesture to ship via budget 3 to 6 working day carriers.
We will also like to emphasise that although these areas are indeed part of UK but due to high cost of shipping, distance transportation and local third party carriers, couriers charge surcharge which we have no control over. More details can be found by contacting any UK courier companies or on their websites help section. This also applies to international destinations.
If you have already made a purchase without reading the instructions/terms of sale and wish to cancel the order please let us know. Since we fully understand the situation and do agree that it might not be feasible in some cases, a full refund on request will be issued right away. If you wish to continue with the purchase, please contact us via ebay messages to arrange and pay postage via ebay.
No surcharge for Zone 1 which includes mainland England, Wales and Southern Scotland (central belt of Scotland).
Cost of courier Surcharge:
Northern Ireland, Isle of Man, Isle of Wight, Isle of Scilly, PO, BT, TR21, TR25 = surcharge applies.
Scottish Mainland Zone 2 - (IV1-36, IV40-49, IV51-56, KW1-3, KW5-17, PA21-40, PH17-26, PH30-40, PH49-50, AB25 and above = surcharge applies.
Scottish Islands - (HS, KA27-28, KW15, KW17, PA20-49, PA60-78, PH41-44, ZE, ZW1-3 = surcharge applies.
For BFPO codes and Channel Islands please email first for quote.
>>>>>>>>>> Shipping <<<<<<<<<<
To protect our buyer’s account we will only dispatch goods to Billing, eBay and PayPal approved addresses. Please do not email requesting us delivery to different address.
Most items purchased on the day will be dispatched the following day in chosen delivery service. We endeavor to dispatch all UK orders within 1 working day and international orders within 2 to 3 working days of receiving your cleared funds, but during busy days and times this may be extended. In event of a very unlikely slight delay, your patience would be much appreciated.
For Christmas deliveries Royal Mail and Hermes etc.. Cut-off date is usually 18th December max. We will continue to dispatch items after this point but they may not arrive until after Christmas day. As you will know and appreciate that orders dispatched during Christmas and New Year holidays may not arrive within estimated delivery period.
Orders are sent via approved couriers and Royal Mail. Parcels sent with the couriers will only be collected and delivered Monday to Friday excluding holiday periods, Hermes may deliver on Saturday too. If you wish to have or avoid a delivery via a specific courier/delivery service then please email us before the purchase for a confirmation and quote.
Few items will require a signature upon delivery therefore they cannot be left unattended in safe place or area. Due to hazardous nature of aerosols and some liquids, we will not be able to send them via Royal Mail.
Please add your phone number at checkout so you can be contacted by us or the courier in case of any delivery issue etc. Couriers like interlink express/DPD now send tracking updates and delivery window information via emails and texts. Your number will only be shared with the courier for your order delivery purpose only.
As already stated by eBay, sellers cannot be held responsible for delivery times however we can assure a timely dispatch within the mentioned time frame. If for some reason, UK delivery is held up or delayed in transit, then you have a right to refuse to accept it and in this case you will not be held responsible for return cost and full refund will be issued upon receipt. In case of delay in transit by the carrier, paid Express postage will be refunded but where express postage was offered Free, we will not be able to refund.
Unfortunately we are restricted by our carriers from sending certain liquids and all (aerosol) pressurized containers especially outside mainland UK. We try to ensure that our listings are accurate and will not give anyone off shore an option to purchase these items, but due to the sheer volume of listings and no option to allow blocking certain postcodes for few listings, this is not always possible. Please be aware that if you purchase a liquid or pressurized item and are unable to dispatch, we will contact you to advise you as soon as possible.
In order to maintain Quality Control, timely dispatch of orders and seller’s buyer’s protection policy we may not allow customer collections as items purchased online must be shipped. However we can make an exception in some cases providing you contact us in advance via ebay to add collection option in listing.
>>>>>>>>>> Tracking Number <<<<<<<<<<
Once marked as dispatched eBay system will send an email confirming the dispatch. If item being sent with APC-overnight etc., we will update tracking in your transaction. If via interlink express etc.. You will receive a tracking email directly from the courier. Due to the time factor it is not possible for us to update every purchase with the tracking number but if you have not received any tracking information then kindly email and we will provide the tracking number and details of delivery service.
>>>>>>>>>> International Buyers, MUST READ <<<<<<<<<<
International orders will be dispatched within two working days of receiving clear funds. Average delivery time within most EU countries is 3 to 6 working days but may vary in some EU and other countries due to border control and customs.
We can only accept PayPal payment from international buyers. VAT may be charged so in case of entitlement to exemption, we must be contacted via ebay before dispatch so appropriate paper work can be carried out. After dispatch we may not be able to deduct or refund VAT.
Buyers are responsible for any of customs charge and taxes etc... In order to avoid taxes etc.. Please do not advise us to mark goods as sample, low value or a gift.
We will add tracking information in most transaction and please note a signature is required for delivery so please ensure someone is at home to receive your order. If delivery fails, the parcel will be returned to us. Please make sure you pick the parcel up within that time from your local courier depot or collection point. Sometimes delivery services may not leave a card or you may fail to notice it at your address therefore we will suggest keeping an eye on the tracking.
A further carriage charge will be applied if the parcel is returned to us as a result of not picking the parcel up and in case of failed delivery. Initial paid delivery cost will also be non-refundable. . In case of faulty international returns, the maximum return postage we will pay is £10 and we will require the return postage receipt to be emailed to us.
Unfortunately we are restricted by our carriers from sending any liquids or (aerosol) pressurized containers outside mainland UK. Please be aware that if you purchase a liquid or pressurized item and are unable to dispatch, we will contact you to advise you as soon as possible.
>>>>>>>>>> Failed & Lost Deliveries <<<<<<<<<<
If a parcel is returned undelivered due to the wrong/incomplete address provided or customer not available to accept or collect the delivery, the customer will be held responsible for the full cost of returning the parcel to us.
In case of courier delivery, failed delivery return cost will be up to £9.50 and £15 in case of oversize parcels. This amount will have to be received by us as well as the cost of resending your item before your parcel is re-dispatched. In case of failed Hermes delivery we will deduct minimum £4 before refunding the balance or will require a resending cost.
Please note if your postman did not leave a card then you will be able to file a claim with royal mail to recover the resend cost. In the case where a customer rejects their order when our courier tries to deliver it, return cost will be deducted.
Under Royal Mail’s guidelines items can only be considered missing after 14 working days have passed. In case of courier delivery, this period will be 7 to 14 working days. In the event of a lost item a replacement will be sent as soon as the loss has been verified by the shipping company.
Once marked as dispatch, if your courier order is not received within 3 to 5 working days in UK and 10 to 14 working days in EU then please contact us immediately so we can chase this up for you.
In case of lost delivery we may write to your immediate neighbors to trace and find the parcel.
>>>>>>>>>> Damaged Delivery <<<<<<<<<<
If the courier asks you to sign for the goods then please check their condition. If the item or packaging looks slightly damaged or opened, you must make a note of this with the courier when signing. If they parcel is badly damaged then please sign as damaged and refuse to accept.
In the case where an item has arrived damaged we request that you provide a photograph showing the damage.
For UK orders, in the case where item has arrived damaged, faulty or incorrect we may provide a pre-paid return label or agree to return postage cost.
We may recommend a return delivery service for some items and refund agreed return postage upon receipt. If you send your item(s) back using an alternative method we will not be responsible for the costs incurred in doing so. If damage is found to be misuse or self-inflicted to claim return postage, we will reject the return and refund or may refund in partial only.
>>>>>>>>>> Listing Images, Wheel Trims, Seat Covers Power Packs et6c... <<<<<<<<<<
We try to take and use our own images but please be aware, most images are for illustration purpose only. Sometimes manufacturers change and upgrade item’s spec and packaging without any prior notification but rest assure you will be sent the same version, model and part number. Many of the photographs used are library images or our own but we will not be in a position to guarantee any colour variances, style or packaging upgrades. We try our best to accurately describe and show the product but shade and colour may still vary due to flash and suchlike therefore images for illustration purpose only.
We take great care when packaging every item to ensure safe shipment to you and charged postage is only to cover our postage & packaging costs, where charged.
WHEEL TRIMS:
Most common cause of trims cracking, splitting and lugs damaging is due to incorrect fitting or attempting to fit a wrong size. With this in mind, every single wheel trim is closely examined and checked for any sign of damage and then packed very well along with a packing slip showing each trim checked and signed by the packer. Most trims have 4 or 5 imitation nuts depending on the size of set.
We cannot replace wheel trims that have been damaged by the customer during fitting, neither can we replace any that are lost whilst driving. It is buyer’s responsibility to ensure fitment is correct before driving your vehicle.
Still if you receive a damaged wheel trim within a set of 4 trims. You will be required to provide evidence of the damage by attaching an image showing top, back and side view of the trim via eBay Messaging Centre. In order to offer a resolution, we may require the damage trim to be returned for it to be examined. We cannot pay for a return of the entire set.
POWER PACKS, Chargers etc..:
Upon dispatch some items will be removed from packaging to be tested. If you do not wish to have your item opened then please advise before dispatch. Never use extensions in inverters, power packs and reducers. We do not sell reconditioned but only brand new units.
AUDIO, Electrical and Electronics issues: Must Read.
We only sell reputable brands and products as all audio, electronics and electrical products are tested at assembly line before packaging. In case of a reported defect after use or upon fitting, we will require the item to be returned first before we can offer a resolution or returns postage. You must make sure the item is being fitted or used as per manufacturer’s guidelines. Electrical and audio products must be fitted by a professional and we will require a proof of valid receipt to show that it was not a DIY job or a mate who fitted it. PLEASE avoid mate fittings at all cost.
SEAT COVERS:
Seat covers do not come with any suitability or compatibility guide. They will only be suitable for standard size and shape seats (as shown in image). Before dispatch, seat covers will be checked to make sure all contents are included. In case of careless and tight fitting the seat covers will rip or damage therefore it is customer responsibility to take care in trying or fitting. In case of ripped covers, we will not be able to pay return postage and have a right to reject such returns. In case of managed returns we retain the right to dispute and report buyer in case of any abuse or damage. Please try them with great care and if unsuitable then please pack well and post pack them well before returning. Steering and seat covers do not come with instructions to fit therefore please check your vehicle first to understand how you seats lifts and fold.
Items must be returned with all original components unless otherwise agreed in writing. Any items that arrive back with parts missing will be resent to the customer at the customer's expense or before refunding we will deduct payment to replace missing parts. If the item can no longer be sold as new, we may deduct up to 25% before refunding.
All items we sell are new. Still where possible, we may remove models and some products from packaging to examine before dispatch. If you wish to have them checked then please advise immediately after purchase. However please note, upon receiving the item if you are not happy with built, finish or quality, you can still return for refund as per our refund policy.
>>>>>>>>>> Payments <<<<<<<<<<
Few of our listing may show postal orders and other options but we now prefer Instant PayPal and we will soon be removing other options from those few listings.
>>>>>>>>>> About Us <<<<<<<<<<
AutoGear247 is the eBay United Kingdom online trading name of a United Kingdom Registered Limited Company specializing in the sales of interior & exterior car accessories, automotive leisure, vehicle security and breakdown essentials, car audio, die-cast models, bike accessories, and novelty products. We also import some unique lines which are not available to UK market.
As an established organized business we will treat your purchase professionally and promptly. All UK customers will be sent a VAT invoice.
We pride ourselves on offering to our customers, unrivalled customer care at all times. We like to ensure that our customers are 100% happy with their buying experience.
>>>>>>>>>> Why detailed terms and conditions? <<<<<<<<<<
When we started selling online, we only had few lines of terms and conditions. Over the years whenever an issue was raised, the first question that was always asked, where does it state in your terms and conditions? This is why our terms are detailed. We agree are many customers are very understanding and fair but a very small minority is always looking for a point to blame and claim therefore to avoid this we have to provide as much information we can. We have tried our best to highlight and address all issues but in in case where you are not clear, have doubts and believe our policies are not in line with online selling regulations, then we must be contacted via ebay messaging before the purchase.
>>>>>>>>>> Contact <<<<<<<<<<
Please email us via eBay link "ask seller a question". We will try to respond the same working day or the next. In event of a very unlikely slight delay, your patience would be much appreciated.
>>>>>>>>>> Liability <<<<<<<<<<
To the fullest extent of the law we disclaim any express or implied warranties with regard to fitness for a particular purpose. You are responsible for satisfying yourself that the product is suitable for the purpose you intend to use it for.
We will not be liable for damage/injury caused as a result of the use of any product we sell. We cannot confirm suitability, compatibility or fit for your use and purpose. We may occasionally state suitability/compatibility as per your information and manufacturers description but will strongly advise that you seek professional opinion before buying or using. It is the customer's responsibility to satisfy themselves that the item is safe and suitable for the intended use before using it. Always put safety first and make sure the item is being fit or used in secured conditions and environment. For vehicle uplifting products etc... Make sure correct axle stands and safety aids are being used.
We will not be liable for labour charges incurred during the fitment or removal of any faulty or incorrectly supplied products. We strongly recommend that customers DO NOT book their vehicle in for work until parts have arrived and are verified as correct by themselves or a professional.
All items are sold subject to the guidelines & instructions given in the user manual for the product. If you are unclear about instructions then please do not fit or use the product and seek advice. It is your responsibility to ensure the product is correct in working order and safely fitted before use or commencing your journey. You must also check the product regularly during use to ensure it remains safely fitted at all times.
For all vehicle covers never apply to a wet vehicle or a vehicle that has been recently treated with polish or other cleaning chemicals. Remove the cover at least once weekly.
For 12V/24V electrical items you must always fit a suitable fuse. Never use the product without a suitable fuse. Always seek professional assistance. In case of item failing to work or developing a fault, we shall not be held responsible for any related costs, only a refund or replacement will be offered as per warranty and per terms.
For all electrical items always ensure a suitable fuse or circuit breaker is in place before using the product. Never use the product without a suitable fuse or circuit breaker. Always observe ratings of appliances being used.
We will take reasonable precautions to keep details of your order & payment secure, however, we will not be liable for any unauthorised access to the information supplied by you. We keep only basic contact and order details on file to use for delivery and our contact purpose only. No credit card details are kept on file.
>>>>>>>>>>>> Refund Policy for Buy It Now <<<<<<<<<<<<<<
If you are not satisfied for any reason we will issue refund on buy it now orders. After receiving the order, please notify us of the return via returns process options “I’ve changed my mind” or “No longer need wanted”. Items must be returned within specified period and in unused and in the same condition in which they were sent. Please note we are not obliged to refund on any optional paid express postage service.
Full refund policy is only for EU and where eBay and local online selling regulations requires seller to accept returns.
We may extend the returns period during Christmas period to allow flexibility in returns. Please see eBay returns period displayed in listing or to confirm this time scale, please inquire via eBay messaging before placing an order.
>>>>>>>>>> How to send a returns request email <<<<<<<<<<<
Please log into your eBay account and in won and purchased section locate this item. Under more actions please choose ‘return this item’ and then relevant option i.e. “no longer want item” “wrong size colour” etc. upon receiving returns detail and address, please return the item securely packed with all contents and also include a note with your name, id, and address details or include a copy of invoice.
>>>>>>>>>>>>> Damaged, Faulty of Incorrect Item <<<<<<<<<<<<
Please log into your eBay account and in won and purchased section locate this item. Under more actions please choose ‘other’ and email brief description of defect or damage.
We do our best to check and package securely. Still sometimes in transit the items can get damaged, develop a fault at later stage or wrong item sent by mistake. For this we apologise sincerely in advance. In case of above please contact us immediately via ebay messaging. For goods received damaged or tampered, please notify us within 24 hours. To resolve amicably we request your patience and calm approach in such unpleasant situations. We try and resolve the matters with minimum inconvenience to our customers but in case of aggression, feedback threats or blame and claim situation we have a strict policy. Abusive and aggressive communication can often make the situations worst and makes it difficult or sometimes impossible for us to help and resolve.
If the courier asks you to sign for the goods then please check their condition. If the item or packaging looks slightly damaged or opened, you must make a note of this with the courier when signing. If they parcel is badly damaged then please sign as damaged and refuse to accept.
In the case where an item has arrived damaged we request that you provide a photograph showing the damage.
For UK orders, in the case where item has arrived damaged, faulty or incorrect we may provide a pre-paid return label. In this case the pre-paid label must be used.
Managed returns via eBay. We believe or customers to be honest therefore we do not question a genuine return. Unfortunately there is a very small number which sadly believes in abusing the system for free return. EBay now facilitates sellers to dispute such returns and also provides link to report issues via “Report Buyer” link. Each and every report is kept on record by eBay to monitor buyer’s behaviour and is taken into account when cases are opened and escalated. Without notifying such buyers we will use and submit reports where we feel that an advantage has been taken.
>>>>>>>>>>>> Non-Compatible Or Unwanted Items <<<<<<<<<<<<<
In case of buying vehicle show purpose items i.e. lights, led’s, performance products, etc.. Please check with your local law enforcing authorities for suitability of off road use. Many of the photographs used are library images therefore we will not be in a position to guarantee any slight colour variances style or packaging upgrades. We guarantee to send you the part number, specification as advertised in the product description. Term “Universal” or any listed accessory would mean suitable for standard models, shapes, size or fitment only (not all), unless specified. Please note, cutting or opening up the items, tampering. I.e. cutting plugs off, re-sizing etc... Will void the warranty and with regret such returns cannot be accepted.
We warrantee and represent that the goods are as described in the listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. Please see our terms and conditions of the sale for full details.
>>>>>>>>>> Product guarantee <<<<<<<<<<<
Most products are guaranteed against manufacturing defects for a period of 1 year. This does not cover the product where fault is due to misuse, abuse, use in contravention of the instructions, or where the product has been subject of unauthorised modifications or alterations or has been the subject of commercial use (unless it has been sold for commercial use). In the event of a problem with the product within the guarantee period please contact us. If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement of the same or similar model, or if that's not possible, a refund in full or partial will be offered.
Your statutory rights remain unaffected.
>>>>>>>>>> Non-Compatible Or Unwanted Items <<<<<<<<<<
In case of buying vehicle show purpose items i.e. lights, led’s, performance products, etc.. Please check with your local law enforcing authorities for suitability of off road use. Many of the photographs used are library images therefore we will not be in a position to guarantee any slight colour variances style or packaging upgrades. We guarantee to send you the part number, specification as advertised in the product description. Term “Universal” or any listed accessory would mean suitable for standard models, shapes, size or fitment only (not all), unless specified. Please note, cutting or opening up the items, tampering. I.e. cutting plugs off, re-sizing etc... Will void the warranty and with regret such returns cannot be accepted.
We warrantee and represent that the goods are as described in the listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. Please see our terms and conditions of the sale for full details.
